Piyush Annadate _ACE Pune_ Community Champion

Hi @Katerina , Welcome to the Community ! If a ticket is Waiting for Approve, the approver (if added to ticket) - they will be notified. Above is when we are talking about JSM. If that's for Jira wherein you've customized workflow, you can send an mail via automation to the approver field users. note: mail can't have any…

Hi @Paul Konen You can view all the API logs in admin.atlassian.com -> Security -> Audit Log.

Hello @Stephen_Wingert , The view you're thinking for NEW vs OLD - actually in reality that differs; tabs will be shown as when you actually select any BOARD. If the project doesn't have any, then they way you want - it will be. For few additional plugins, that has not been great per UI either ex. JXL sheets, etc.

That would be part of your JIRA - https://www.atlassian.com/licensing/jira-work-management#:~:text=Jira%20Software%20Cloud%20has%20always,collaborative%2C%20and%20powerful%20than%20ever.&text=No%2C%20Jira%20Work%20Management%20subscriptions%20can%20no%20longer%20be%20purchased.

in that case, get the now() part based on https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ and do a if condition. ex. trigger time (shortTime()) 9.30 PM, then do a if as trigger > now() and trigger less than next day 8 AM.

Hi @Weronika Łukomska Welcome to the Community ! You may perform something as below: 1. Automation based on schedule, you can state the timeline 2. If cron expression is complex, do a duplicate automation as weekdays and weekends. 3. automation condition as when the customer is the initiator or other condition based on…

Hi @Eggert Welcome to the Community ! Days in columns is in cloud as well; you can refer to your board config -> Layout -> Card Layout -> Days in column. https://support.atlassian.com/jira-software-cloud/docs/customize-cards/#Using-days-in-column

Hi @Debanjan Banerjee , Welcome to the Community ! - You can change the transition back to previous based on issue/work item history. - Based on your workflow, check how you can reach back to required transition; as there could be some condition to reach to previous status.

Data Transfer would copy data from instance A to B; it won't MOVE . Name could be confusing. Ref. https://support.atlassian.com/organization-administration/docs/copy-product-data/

For Data center https://confluence.atlassian.com/doc/create-from-template-macro-317196995.html

Hello @Rafer Gluyas , You can definitely use the process defined by @Roma Bubyakin _Wombats Corp_ Checkout Create from Template macro - https://support.atlassian.com/confluence-cloud/docs/insert-the-create-from-template-macro/

Hello @Antonia , Seems you've enabled service ticket creation using Email/external forms. Hence that's Anonymous portal. Ref https://community.atlassian.com/forums/Jira-Service-Management/anonymous-customer-interaction-with-JSM/qaq-p/1628857…

So, the page in product is missing? Check your restricted pages or trash location (if someone might have deleted it). That can be done by Space admin (or confluence admin)

Hello @Shaf_Ali , You can use the Setting -> Data transfer from admin.atlassian.com to perform the cloud to cloud migration. And yes, Atlassian support may help you to import 10gb+ files for import. Would suggest to go with Cloud to Cloud migration, JCMA - JIRA Cloud Migration assistant is for Data center to Cloud.

Hi @Emre Hün , Welcome to the Community ! Just to confirm: You are trying to copy the support ticket and details into another ticket? Since you are on free plan, (if you are) - duplicating attachment would consume your storage.

Hi danielkrakov@micron.com , Welcome to the Community ! You may use the following in Confluence: 1. Recently Created pages 2. Recent tab 3. Use Confluence search with filters.

Hi @sharos.pillai , If your description have 'Manager' details, then you can use regular expression to get that information. Ref. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ Example I've below data in description: Title: Onboarding Request Hiring Manager: Piyush Annadate Status: In…

"errorMessages":["The query parameter 'username' is not supported in GDPR strict mode."],"errors":{}}

Hello @Calvin This warning appears because the "Story Points" field is likely enabled for sub-task issue types in your configuration. You can either hide the field from sub-tasks or bulk set it to 0 to suppress the warning. If the team truly doesn’t want to estimate subtasks, just ignore the warning — it won’t block sprint…

Hello @umashri , Mostly, all the system macro's are migrated. go to COG ICON > General Configuration > Macro Usage to find out how often macros provided by particular add-ons (including bundled add-ons) are used in your site Refer…

Oh ,yes I can see the Email address in the json. 

Can you share the Customer Notification setting of the project?

Will try that, eventually, you are enable to HIT these incoming webhook in another instance?

Hello @Avinash Nile , Welcome to the Community ! You may create groups for HOD, and based on that, create a approval process via Workflow transition. What you can actually do is: - Create in the project to be done by HOD only (workflow transition during CREATE) - Add a issue security for the issue created, that only HOD…

Welcome to the Community @Carlos Naranjo Montenegro , If the user is Creator/Contributor - they can; Viewer can't. Suggested Actions: Use automation to detect unauthorized priority changes and revert them (if needed). Use custom roles or groups outside of JPD (like project roles in Jira settings) and combine them with…

Hello @Christophe Le Coent ELCA , Welcome to the Community ! With curl, try to check as curl -v parameter to know what all request and response header were; later match that with your automation headers.

Hello @Jeff Shepherd , Checkout https://support.atlassian.com/jira/kb/is-there-an-easy-way-to-archive-a-lot-of-issues/ - this had update ~months in past. Else, API via post method can be done, PUT /rest/api/2/issue/{issueIdOrKey}/archive but that would be per issue basis.

Try with API - PUT /rest/api/2/issue/{issueIdOrKey}/archive

Hello @Edgardo Martinez Narvaez Welcome to the Community ! And related to child issue by JQL filter - Welcome to the party ! JIRA Native functionality doesn't have this feature wherein you can fetch child issues of result based on JQL. With a single issue you can via portfolioChildIssuesOf() Additional plugin can help you…

Hi @Christopher Wheatley , Welcome to the Community !! Participant field will have an auto update when reporter, assignee, etc have an update. To fetch the details - you can just use {{issue.customfield_<id of field>.displayName}} example: {{issue.customfield_10333.displayName}} Note: You cannot fetch email address, you…