Rustem Shiriiazdanov _Actonic_ Atlassian Partner

@Tathagat Chatterjee what's the size of your Jira instance? Most of addons are free up to 10 users. And many Vendors have free versions of their reporting applications (with reduced functionality), or ready to provide a significant discounts. 

@Damien F you are correct indeed. This field is not available in "issue statistics" an similar out-of-box gadgets. It has been requested by the community https://jira.atlassian.com/browse/JRACLOUD-67463 , but I personally think it will take quite some time for the request to be processed. As an alternative, you could add a…

Hi @Damien F , Jira has beautiful built-in mechanism to achieve your goal, I believe. Jira is designed in a way every "status" is defined against "status category" by default, and there are only 3 status categories exist: 1. To Do 2. In Progress 3. Done If your Jira instance is configured properly, I assume every issue…

Hi @BHANU TEJA , If you are open for marketplace solutions, I as a Product Owner for Actonic Report Builder advise trying our plugin to achieve your goal. We have first response and first reply report available out of the box: You may find the details of use cases for our report…

Hi @Mohamed Saad Taha In cloud, you could try https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-v1-orgs-orgid-directory-users-accountid-last-active-dates-get This API will return you a JSON in a following format: { "data": { "product_access": [ { "id": "<string>", "key":…

@Ben Younger that is an ambitious plan, and I'm quite interested to see it's implementation! Please keep posted about the progress, and invite me for a demo :)

Hey @Hope Younger I've been always very sceptical about gamification, but turning a sprint into C&C sounds crazy and fun. Please count me on for a demo!

@Kavitha Vaikunthavasan _Seibert-Products_ i have a question concerning the automation. Is it possible to create an automation that will fulfil SP in the ticket based on T-Shirt model? The reason is reporing: whereas it dull and boring to fill in SP into every ticket, I still would like to see numbers when i plan the…

@Paul Pasler _Seibert_ in my Team we are using Story Points. Funny thing is that we often forget Fibonacci sequence xD I think we could try T-shirt sizes, why not. They are easier to remember then just numbers.

Hi @mekhak.bezhanian sure, it is always better to start with a simple steps, and adjust if needed. Should you have further questions, let me know.

Hi @mekhak.bezhanian , I assume your task actually consists of two topics: - A necessity to identify incorrectly opened tasks (i.e. perform a quality analysis of task description, information provided etc. Again, I could only assume that you have implemented some mandatory fields to be fulfilled by Reports, but you are…

Short and valuable article! Thanks! 

Great article! But no way intranet pages could be that appealing! It looks better than most of social networks, lol. How long does it take to set up intranet like that? I see Mantra logo at one of the screenshots. Is it all solely done with Mantra? And one last questions - any further gamification advises will follow…

Hi @Sushmita Chakraborty Yes, Jira Service Management (as well as Jira Software) can help you track the overall increase in project estimation if you have added extra hours to the project. It depends on a way how you add hours though. Are you just changing original estimate of the issues? If yes, there are two…

I definitely like the idea of turning a confluence page into a virtual art Gallery. Cool feature! 

Hi @Joshua Oberlin , Is it critical for you to report against statuses, and not status categories? I am asking since our application, Report Builder https://marketplace.atlassian.com/apps/1216997/report-builder-custom-scripted-reports-and-tools?hosting=cloud&tab=overview allows you to report against statuses categories,…

Hi @Stefannie Tan , JSM does not natively support "Time to Response" for resolved issues. Therefore, using third-party apps is the most straightforward solution. @Vijay Dadi has suggested an article that utilizes the Report Builder app to get response timings. As the Product Owner of Report Builder, I am happy to…

@Angelie Stephens thanks! I enjoy being a part of the Community! Will sadly have to miss Team'24 though, but will gladly visit other events!

Hi @Jhun Aliswag, thanks for the question. Did I get you right, you want to filter for tickets created during Mon-Fri business hours? Regards, Rustem

@Irina Mosina _TechTime_ thanks for the suggestion! I came across that app as well a time ago, but dropped it for some reason. Perhaps, should contact their Customer Support for to find resolution for tricky cases as you suggested. Thanks again!

Great article, @Irina Mosina _TechTime_ ! Mixing accurate reports, intuitive dashboards, and skilled know-how is definitely a victory, especially when cutting-edge tools are available." BTW, the biggest trouble I have with JSM reporting so far is that I can not create flexible dashboards with built-in gadgets OOB in Jira…

Hello @Rahul , in addition to @Asha Goyal response concerning https://marketplace.atlassian.com/apps/1216997/report-builder-jira-reports-and-data-analysis?hosting=cloud&tab=overview, please find how the Report Builder`s Created vs Resolved report looks a like: You may decide if chart type will be simple bar chart, or…

Dear @Sue Hannan Since this article was published, the Actonic Report Builder has advanced significantly. It is now quite easy to set a time tracking unit for the report simply by selecting the necessary measure unit directly in the report itself: Please let me know if this option meets your needs. If not, we could explore…

Hi Gareth, Unfortunately, Jira does not natively support merging tickets. However, you can manually link similar tickets or utilize automation. For more information on automated linking based on similar issue descriptions, I would suggest referring to community discussions like this…

Hello @MCCOMB, DENISE I assume every document you mentioned is actually a confluence page, right? Then I would consider following steps: 1. Use Page Properties & Page Properties Report Macro: * Page Properties Macro: First, ensure each document (page) you want to track has a 'Page Properties' macro. Inside this macro, you…

Hey, if you're open to marketplace solutions, let me recommend Report Builder by Actonic https://marketplace.atlassian.com/apps/1216997/report-builder-jira-reports-and-data-analysis?hosting=cloud&tab=overview for you. Below is an example of Created vs. Reopened report available in the app, which you can use to effectively…

Hi @Paul Pasler _Seibert_ , the application looks absolutely fantastic! I truly appreciate the way it presents suggestions as a separate field, allowing you the flexibility to consider improvements without feeling pressured to make immediate decisions. I'm really like that approach.

Dear @kdickason Actonic team is investigating the issue you have brought to our attention. We have classified it as a top priority and will continually update you on our progress through the ticket you submitted in our portal. In the meantime, we have devised a workaround to minimize the impact of the issue: disabling the…