Comments
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Hey Tony, The best bet for configuring your service desk the way you described above would be to create several service desks (Noting my earlier comment about the functionality not being available at this time to implement your second bullet point). You could have a separate service desk for each customer project (so for…
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Hi Tony, I'm in the process of putting together a longer response that will explain how to implement the functionality you're describing above, however you mentioned that: We want multiple users within a customer organisation to be able share issues. This feature is currently not available in JIRA Service Desk (there's a…
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Hey Alexander, Alright, I gave this a go on my Windows 7 machine and it did work but I noticed a few things: * Windows firewall popped up and I had to tell it to allow java through. * The default IE version installed on my machine was not compatible with JIRA 7 so I used Chrome to view it. So, I was wondering - are you…
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Thanks Alexander, That all looks OK to me - I am going to give it a go on my windows 7 test machine just to make sure there's no bug.
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Empty? Strange - it seems like something isn't starting up properly. Can you tell me the output for atlas-version?
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Thanks Alex, If you try the command atlas-run-standalone --product jira can you then access JIRA? Cheers, Melissa
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Hey Alexander, Can you tell me whether you can reach it via http://localhost:2990/jira ? If so, can you let me know what OS you are using? Cheers, Melissa
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Hi Mara, I wasn't able to locate your email unfortunately. You can find instructions for changing the contacts for a license / subscription here, if you're still stuck after this please feel free to contact us so we can assist you further.
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Hi Alex, If you want to have only a single service desk portal for multiple sites the best bet would be to use a single project for your issues (as having one service desk for multiple projects isn't possible). You might want to create 'groups' in your customer portal for each website, and then include your possible…
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Hey Yoshihiko, The instructions at Creating PDF in another Language which Giuliano provided are correct, however you need System Administrator permission - which is not available for OnDemand customers (as outlined on this jira.atlassian.comticket (https://jira.atlassian.com/browse/CONF-30954). That said, you can create a…
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Hey David, I've done some further investigation, and it turns out this is due to a bug we're seing intermittently, with Admins and Site-Admins unable to delete users. You can view details at https://jira.atlassian.com/browse/ROTP-2072, and watch the issue if you would like updates. The best solution in the interim is to…
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Hey! For Atlassian OnDemand, you don't need to be a member of the confluence-administrators group (this group is actually reserved for access only by Atlassian for administration purposes). If you're in the Administrators and site-admins groups then you should be able to delete the user. If that's not working, you may want…
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Hey Bob, Atlassian OnDemand has an architechture which is partially multi-tennant, but mainly instance based. You can also check out this summit 2012 presentation 'Inside the Atlassian OnDemand Private Cloud' which gives a good run down of the architechture used. If you skip to about 22minutes in it gives a run down of the…
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Hi Jon, After the 30 day evaluation period ends, the credit card supplied on signup will be automatically charged the monthly renewal fee, and a copy of the invoice will be sent to the billing and technical contact(s) associated with the subscription. If you signed up, you can check who is listed as a contact on the…
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Hey Itunu, The Support Team hours depend on your product and your level of support. JIRA Server and JIRA Cloud support team operates 24 hours 5 days a week (there are several teams around the globe available to help). The JIRA Cloud support team also offer limited support on weekends. Weekend support, and 24x7 phone…
