Rebekka Heilmann (viadee) Community Champion

@Carroll, Matilda Again: The Drop Down under "Statistic types" shows all available Custom fields. So if "Line of Business" appears 12 times in that list, your Jira site has 12 Custom fields with that name. To reduce the number of items in the list you (or a Jira Admin if you aren't) need to clean up your custom fields. 

Hi @Leon Raskin and welcome to the Community, can you specify the type of project you are working with? Server or Cloud? Jira Software or Jira Work Management? If you are unsure, you can provide a screenshot (best case of the whole page not just parts) and we figure it out. Make sure to anonymize sensitive data. Generally…

Hi @Maor Levinas Responders are managed in the Responders field. Participants should be for customers only. Participants are getting customer notifications and have access to the Request from the portal view. The field has nothing to do with Incident management to my understanding.

Hi @Carroll, Matilda and welcome to the Community, The list isn't filtered by the selection of project/filter so the short answer is no. Thee "Statistic Type" Drop down shows a list of system & custom fields from your site. Therefore I am not quite sure what you mean with "Statistic Type naming convention" ?

Hi @José V_ Lafuente and welcome to the Community, In your Board config, is the "Include Child-Level issues" option switched on?

@Nikola Perisic It's gone on all sites I have access to. Surely must be a bug as they have absolutely zero reason to remove the feature? Cannot access it via search nor direct navigation. Permission helper is still there.

Hi @筱鹏 陆 There are a couple of Marketplace Apps for User access controls if you are looking for solutions that allow more users than available licenses. Can you confirm that you are using Confluence Server 6.6.13 as this question suggests? If so... For one, you can't install any Marketplace Apps anymore. Secondly, you…

Hi @Purni do you have any Marketplace Apps installed? Apps like Scriptrunner can edit fields. Checking out the issue history like @Sebastian Krzewiński suggested is the first step though.

@Dan Breyen according to the Screenshot, yes. Currently it would run in March and September. So Cron Expression is the best way to go like you and I suggested.

Hi @Stefan Speck you can use cron expressions for complex schedules. I used this Cron expression builder: Free Online Cron Expression Generator and Describer - FreeFormatter.com 0 0 1 1 JAN,JUL ? * This will execute on the 1st of Jan and Jul every year at 1 am.

@Santhosh Raj wrong. A Request Type has an issue view that overwrites the underlying issue type's Screen. -> JSM Project Config You can create Sub-Tasks for the Issue Type (just like in a normal Jira project) and you can configure Screens to be specific/different for Sub-Tasks. -> central Jira Administration. Sub-Tasks are…

Another App that does Databases is out of the question. We recently upgraded to Premium so it would have to be Atlassian's own Databases which I'm still not convinced of.

Another idea was to have Child pages per Letter and include them in the Parent page? Not sure what that does to performance though and not had the chance to try out. Also, formatting wise a table makes perfect sense. Performance wise and with all the restrictions it's just not practical..

I am not quite sure what you are trying to achieve. You can edit the Screens for Sub-Tasks in the central Jira Administration if that's what you're asking. If it's 20 positions or candidates or whatever you want to manage, create 20 requests. You could simply clone them if they are identical but need to be managed…

Hi @Howard Huang and welcome to the Community! is your portal open or restricted? Limit Jira Service Management project visibility to customers on portal | Jira | Atlassian Documentation Can Customers create their own user account? Set up and manage portal access | Jira Service Management Cloud | Atlassian Support

Hi @hyeji.kyoung and welcome to the Community, if you cannot resubscribe from admin.atlassian.com > Billing , then your screenshot already is giving you the answer: contact customer support and ask them to reactivate your licenses.

First you should understand the difference between Request Types and Issue Types. Requests are what is shown to customers in the portal. Also, the Agent view (Issue view) is configured per Request type. Every Request type is connected to an Issue Type. An Issue Type has Screens and Workflows. So the Issue View will usually…

Hi @Santhosh Raj "Add Checklist" must be a Marketplace App. You can uninstall that. "Add Form" is Jira Service Management functionality and shouldn't be available in standard Jira issues. "Create" is native Jira functionality. Any Jira native functionality cannot be disabled. Exceptions are any panels on the right, like…

@aryder quick addition: there is a new Stakeholder role that enables you to keep all of them informed on incidents. It's a premium feature though: Add and manage incident stakeholders | Jira Service Management Cloud | Atlassian Support

Hi @Troy Kenah can you check under Versions & licenses? What does it say for each product? How do you register your customers? Are they added by you or can they create an account themselves? Is your Jira connected to a central user directory? Under "Application access" you can see which groups will grant Product access and…

You can check if the assignee is null with an If condition: you cannot define an Else-branch within a branch though. Therefore it's best to check the Assignee before the Linked Issues branch and dependent on the result set a variable with the desired Comment text. You can then use the variable in the Branch to post the…

The accountID part was correct. You only had to add "triggerissue." Reporter [~accountid:{{triggerissue.reporter}}] Assignee [~accountid:{{triggerissue.assignee}}] {{comment.body}}

Hi @Elizabeth Butler i wouldn't know of any option to sort a JWM board and couldn't find anything in the official documentation either.

Hi @Roberta Patterson and welcome to the Community, * is the Epic in the same project as the Story? * Are you working with issue Level security? * Does the Workflow prohibit Edits in a specific status? * Can other users with the same project role edit the Epic? If you are the Jira Admin - or have access to a person that…

I assume at the moment issue.reporter returns the Reporter of the linked issue? You can access the Trigger issue's fields per {{triggerissue}} so it would be {{triggerissue.reporter}}. Trigger issue in this case is the issue that's been commented on.

Hi @Kamil Askerov in order to help with Automation rules it is essential that you post a screenshot of the whole rule and not just snippets.

I already told you what you need to do. Either set up workflow conditions for all your transitions or swap from the "All" transition to single arrows. So at all "All" transitions you need to add the Previous state condition (checking if the issue has ever been in the state and delete the "pending approval" condition. In…

I don't understand the question. I thought, the only thing you want to prevent is to jump to any status before the issue has been approved. Once it's approved, the condition is true (the issue definitely has been in the Status "Waiting for HR Head") and the transition "all" is available from any status. So at all "All"…

Hi @Maik Horn and welcome to the Community! Timeline is a project feature and will always show all issues from one project that can then be filtered (Quickfilter, User filters). So no, you cannot use the timeline for a specific set of issues, especially not from several projects. There is a calender gadget that can show…

@Santhosh Raj according to this: [JSDSERVER-6467] Make the "Block transition until approval" condition work for any transition in the workflow - Create and track feature requests for Atlassian products. the condition only works for the transitions connected to the approval step. It's a feature request for server but it…