Rebekka Heilmann (viadee) Community Champion

Hi @R and welcome to the Community, Atlassian offers most Ressources in their Trust & Compliance Resource Center: Global Category: Compliance Resource Center | Atlassian If you need something specific or individualised, it's better to contact the official Atlassian Support: Atlassian Support

Hi @Gaurav_Gupta and welcome to the Community, simple and yet disappointing answer: You can't.

Deutsche Originalfassung: So langsam könnt ihr eure Kuscheldecke einpacken und die Schuhe wieder anziehen. Schon gewusst? Über 50% der Flugzeugunfälle passieren bei der Landung. Apropos Landung. In der Jira Cloud könnt ihr euch individuell einstellen, welche Landing Page ihr haben möchtet. In den persönlichen Einstellungen…

Hi @Shyamily Kuriakose Note: this is a public forum. Ideally, you shouldn't post any Emailadresses / links, that aren't public elsewhere. As to the migration - Email is the primary key for Atlassian. If the users get a new address, Atlassian will most likely not recognize them as the same user but create a new object. So a…

Hi @Susanna Babayan in your Account settings under Profile and Visibility you can not only add a picture, but also change the visibility setting ("who can see your profile picture"). It might be set to private/ your own company only.

I love peacock butterflies. I saw loads as a child and then almost none for quite a while, until i mentioned them on a walk and started to see loads all the time (-> Attentional bias). Now I know of specific walks where I will always see some of them and lots of other species as well.

The error message is quite self-explanatory. You have multiple white spaces in a row which Jira doesn't like apparently. Could you not just remove the second white space or use a different seperator like "-" or "_" ?

In this case, i would recommend opening an issue with draw.io directly: draw.io for Confluence and Jira Desk - Jira Service Management (atlassian.net)

Hi @Andrew Boyle and welcome to the Community, I just tried it out myself and didn't see any issues with the Standard PDF Export. Do you have any Export templates defined globally or for the space? What happens, if you export the page via Space settings > Export space > PDF > Select what to export > choose the page ? 

Deutsche Original-Version: Nach einem bilderbuch-haften Start sind wir in der Luft und haben gleich unsere Reiseflughöhe erreicht. Eure elektronischen Endgeräte dürft ihr nun im Flugmodus wieder benutzen. Wer den Flugmodus noch nicht eingeschaltet hat, sollte dies dringend nachholen. Die Einstellungen dazu findet ihr oben…

Is account creation allowed? You need to check that under Settings (Clog wheel symbol in the top right corner) > "Products" > under the JSM section > Customer access

@Joseph Chung Yin thankfully provided more info on where to look (see the other answer). Adding to that, JSM projects are influenced by project settings and product settings, especially when it comes to access and permissions. That's why I asked for both.

Hi @rtamam maybe remove the screenshot or at least cover up the email adresses. This community is public and I doubt these people agreed to publishing their adresses. What are the project access settings/customer permissions? What are the product access settings? Is the Email request type restricted?

Like I said and the article describes - you won't be able to delete the site/org right away anyway. But doesn't sound like you were in the right menu. The navigation to the correct button is states in the article.

If you can, you should change the second branch to "JQL" and put in the query so you can branch over the jql results. But from looking at the complexity of the first branch I'm not sure whether a single jql is sufficient..

So you only ever expect to find one specific issue with a set jql?

Hi @Puneet Gupta and welcome to the Community, this is the starting point into the official documentation: Create and edit databases | Confluence Cloud | Atlassian Support this is the Community group for articles, questions etc.: Confluence Databases - Atlassian Community

I feel like for "normal" Confluence use cases this is a nice add on but parent pages worked fine. HOWEVER, if you use a Confluence space as JSM Knowledgebase, empty parent pages are super annoying as they are displayed as "normal" knowledge base articles as well and clutter the simplified view in JSM. So i am wondering:…

Hi @Charles and welcome to the Community, do you have Atlassian Guard for User Provisioning or are all your users local to Cloud? Or in other words: are the User Accounts "Managed" (you can check that under admin.atlassian.net in the Directory tab)? You only have managed Accounts if you claimed the Domain. Only Managed,…

The problem I see is that Branches don't wait for other branches to finish. So I assume there are no smart values to branch over at execution time. You can check that by logging the Smart value with "Log action". Sometimes a "refetch issue" helps.

Hi @Celestia Chen and welcome to the Community, you can use Ctrl + or - to Zoom. This will do one of these two things: If you click outside the Whiteboard area first (so Browser windows, Confluence navigation etc.) it will zoom the whole Window including the Whiteboard toolbar. If you click inside the Whiteboard area…

Hi @Sidharth verma what does your rule look like so far? Where did you search/find the issue? Generally speaking, you'd need to branch the rule over whatever issues you want to edit. Any action in the branch will be on the "Current issue" rather than the "Trigger issue" per default. Could you post a screenshot of your rule?

Hi @[deleted] and welcome to the Community, this article is fairly accurate still: Delete your organization | Atlassian Support Assuming you want to delete the Organization and not just one site in a multi-site Organization?? Essentially, you need to cancel all subscriptions for products on the site, but you won't be able…

Hi @Sushil Ranjan You can create transitions from "Need Help" back into each status and add conditions. There is a "previous status" condition that you can limit to the status that you want to transition back to. That way, it should only show the one allowed transition out of Need Help at all times.

Hi @Rahul Apte the Dropdown will show all possible statuses from any project the Customer has Requests in. You can change the available statuses by summarizing multiple Workflow statuses into one Customer Status. You can do that for each Request Type in each project. If you select the config for a Request Type there is a…

Hi @Rajan Dangol no - automatic sharing only works with JSM Organisations. If you consider all users from one Email domain "from the same organisation" you could sort them into Orgs automatically though. Check out this article: Automatically manage JSM customers and organizations at scale (atlassian.com)

Probably too late for @Randy Padgett but just in case someone else sees this: Automation is the easiest way. You'll want to use the "field changed" trigger and then simply take the current date and populate a second custom field. For the "how many days" your team would then have to "count", but i guess that would be…

Deutsche Original-Version: Bevor es mit der Reise losgehen kann, noch einige (Sicherheits-)hinweise... In den Sitztaschen vor euch, findet ihr ein paar kostenlose Annehmlichkeiten. Atlassian Airlines stellt seit einigen Wochen alle Zeitschriften und Kursmaterialen kostenfrei zur Verfügung, um die Reise durch die Cloud so…

Do page restrictions work the same with folders?

I feel like the upcoming chapters (#14 coming up for my colleagues) might get some inspiration from these comments ;) I've clearly not escalated these enough yet ^^ Thank you all for joining already and stay stuned for more with #jira-jungle-journey