Rebekka Heilmann (viadee) Community Champion

Hi @Vera Valshonok You can change the Project's (and therefore the portal's) default language under Project settings > Language support You can add more languages there also and it will remind you to add translations to any Request type and other texts in the portal. I would advise to add Spanish as additional language…

Which issues do you expect to be returned? @Radek Dostál posted the explanation of the currently used JQL function - maybe you need something else? There is no Log for JQL, only Syntax correction. The syntax is fine though.

Hi @Komal M Like Nic said, there will be no more costs related to Server. However, it's highly recommended to migrate asap as recent Security issues have shown. You could migrate to Data Center while preparing the move into Cloud. Migration to DC is basically just swapping out the license key, as long as your installation…

Probably easiest. If you use PowerQuery in Excel you could get the Data from the Jira API in real time and have the numbers updated automatically. There are some 3rd Party Apps that allow you to create Custom Gadgets, but there is some JavaScript hacking involved ;) If my answer helped you anyway, please mark the question…

Hi @David Parenteau I would suggest to use the field "Priority" and "Urgency" to create an automatic order. You could also set a "Due Date". That makes it clear in all views what to work on first. You could have separete Queues or just one where it is ordered according to these field ("order by Priority Desc, Urgency Desk,…

Hi @Munir Patel That is not possible. You would have to filter for the issue assigned, then access the epic and then access the children of those. These sort of iterations are only possible with automation. You cannot even access a variable Epic to filter for Child issues. my best idea is to add a custom field (Multi User)…

My mistake. Now it tries to set the trigger Story as a parent, which doesn't work. You need to set the Parent field like so:

Hi @Ellie and welcome to the Community! Have you tried to use the Slack Integration rather than using Automation? It's the last menu option in Project settings. You can define the events that triggers a notification and those include a link to Jira by default.

Where exactly does the rule fail? 

Hi @Michael Bordash and welcome to the Community, do you need a timeline or a total? Without additional Apps, there is no timeline that would incorporate Issue Types in the statistic, so you would often need to seperate Gadgets, each filtering for one of the types. You could use the "Issue Statistics" Gadget for a total.…

In that case, Dashboards is the way to go. You can integrate all sorts of Reports that are based on project and/or filter results and just share the Dashboard with other users. 

Hi @William Linder and welcome to the Community! If I understand correctly, you want a Story created in an Epic, when another Story in the same Epic is "Done". Therefore I would suggest listening on "Issue transitioned". The most difficult part would be to "filter" for only the stories that should trigger a new Story…

Hi @Malisha Thapa welcome to the community. At the moment you cannot customize the CSAT feature. You can only create new custom reports including the CSAT responses.

Normally adding a field to the Issue view will remove it from the Request form. Honestly: no idea what is happening in your case. On my instance, I can remove Assignee with no problems and also I can leave it as "Unassigned". My best guess at this point is that the translation is somehow messing with JSM, as the Default…

Not heard anything regarding that. To be honest, Boards in JSM Projects probably haven't been introduced earlier, as the main view are the Queues where you can filter/sort into statuses as well. You were looking into seeing older issues as well. Is that for statistical purposes or just a sense of achievement? ;) A…

Hi @Charles Christiansen the "Default" board in Service projects doesn't offer more config than adjusting the columns. The only thing that you could do is create a Kanban Board containing the projects issues. However, the "home location" of that Board can only be a Company managed software project or a user. Therefore, the…

Can you try out to just add the field to the Issue View ("Item preview"). That should remove it from the Request form automatically.

You have a bit of a funky translations. Even with all features ("Functions" in your case) activated I do not have a field "Responsible" and it looks more like it would be the field "Assignee". Still, I cannot recreate the scenario, where assignee would be mandatory in a Request form

No, you're not based on that screenshot. You are in a company managed project, it should say at the bottom left

Are you in a Team managed project?

Hi @Jeferson Carlos dos Santos you could just remove it from the Request form and add it to Issue view. You can then fill it with Automation or manually but it will be empty / unassigned by default

Hi @Isaac Williams-Matias and welcome to the community. You would have to change the trigger to "Scheduled", once a day and add a condition in JQL format: project = xy and status = Pending

Hi @Alexandr Are you using Server/DC or Cloud? In Server, a board appears in all projects that are part of that Board's filter. In Cloud you can select the Board's "Home" location, which is either your profile or one project.

Hi @Pavel Čech with Standard JSM you cannot modify the attachment field itself. In the portal view you can add descriptions though. You need to modify the Request types where the field appears. Project settings > Request types > Edit fields > Field help That's additional text that appears in the Request the customer sees.…

Hi @Pavan is your Jira still on Server or Cloud? How often do your users have to reauthenticate against your instances, in other words: what's the session length?

Hi @mss-sumanghosh and welcome to the community! Are you referring to the following Drop-Down in the Issue search? Did you add the field "Time Tracking" to any one of your screens?

Hi @tehreem_warsi originally, SLAs are a feature that comes with Jira Service Management. They have more features than you describe. Assuming, that the SLA is applied to all issues of a project (or a defined subset) you can build something in Automation. You would have to define a JQL, that finds all issues, that have…

Sorry - I somehow couldn't find this previous post in my history or anywhere else and created a duplicate post: Enforcing Policies for External users from other A... (atlassian.com)

If you branch over the comments, you should be able to access the author with a smart value {{issue.comments.author.displayName}} (.id should work as well) and use that in a condition.

Try open the Link in an incognito Tab. It should open the Log In page and then work normally. There is some other Atlassian pages that are bugged like that (Certification page for instance)