Rebekka Heilmann (viadee) Community Champion

To add to what @Akash Singh already said - if all of these documents are not part of the connected knowledge already, make sure they are. For instance by adding them to Confluence. That way, you can just add it to the Agent's knowledge just like Akash described.

Fantastic session and great example to get started on our own ideas! Thanks for updating this @Jensen Fleming - maybe we should feature this article in the group?

Yes that's the expected behaviour with the current functionality. I have not found any feature request for this. @Jensen Fleming I know you are busy at Team, but maybe you could create a JAC Ticket for this? @f.safaeikarimabad could you provide some more context to your requirement so the Rovo Product team has a little…

@Tibor Hegyi _META-INF_ but according to the original question and the feature request, Rovo does not index eml attachments yet?! 

Hi @Merijn van Hekken and welcome to the Community, not sure which Email you are referring to exactly but there may have been a mix up with Links. I guess you've been sent to an old page where you could sign up for Beta once upon a time. Rovo will be rolled out to ALL paid sites (so Standard, Premium and Enterprise Plans)…

Hi @f.safaeikarimabad and welcome to the Community Guard Premium is able to detect sensitive data in Atlassian products but I doubt that that's integrated with Rovo yet. interesting question though. I believe this is a relevant feature request that, combined with a custom site-specific "system" prompt (in order to control…

Hi @Patrick S_ Stuckenberger currently, Rovo doesn't index & search Jira attachments, but there is a feature request for it: [ROVO-186] Add ability for Rovo to search content from Jira attachments - Create and track feature requests for Atlassian products. I added this to your feature request as a comment as well, as they…

Fantastic article @Katie Lai - Seibert !

Hi everyone, I escalated this to the internal Atlassian team. Responses may be slower this week with a lot of people attending Atlassian TEAM in Barcelona.

Hi @Asa Denton and welcome to the Community, Atlassian generally doesn't use any customer data to train LLMs. See Atlassian Intelligence | Atlassian: Rovo processes your user’s inputs to provide the outputs your user has requested. We may also process organizational data from within your site that the user has permission…

Hi @DG Worker Rovo Dev first needs to be activated on your Atlassian site, following these instructions: Turn Rovo Dev features on and off | Rovo | Atlassian Support If you (or your Org Admin) don't see these options on admin.atlassian.net, Rovo Dev is not yet rolled out to your site. Also, you need the correct combination…

Hi @DG Hub Rovo Dev first needs to be activated on your Atlassian site, following these instructions: Turn Rovo Dev features on and off | Rovo | Atlassian Support If you (or your Org Admin) don't see these options on admin.atlassian.net, Rovo Dev is not yet rolled out to your site.

This is a great improvement in order to make agents answers way more specific!

I feel like it got way more consistent though and much improved overall. Most JQLs I had generated by asking questions did give reasonable results

That situation should not happen with an Automation as that respects the rule actor's permission - so I kinda doubt that it's automation. OR the transition is only hidden from you but you are allowed to use it. Sounds like a bit of a weird setup anyway. I cannot speak to what Jira should allow or shouldn't but that type of…

Hi - unfortunately not. I see the same message as you. I'll try again via Slack.

Hi @seppe and welcome to the Community, this is why access to Automation can be restricted. This is a global permission that a user needs *in addition* to being project admin. Are you a project admin? Then you should be able to see the Automation rules in Read-only. Otherwise contact one of the Jira Admins and check what's…

Atlassian's Youtube Channel is full of Demos. Thre is also Rovo AI Use Cases & Prompt Library | Atlassian , where you can check out a lot of Agents and use cases. If you need something more tailored to your company, you can find an Atlassian Solution partner near you and ask for a demo there: Atlassian Partner Directory

Hi @Jean-Marc Du * No * No * No Or rather: not yet. The usage quotas and limits will not be enforced until we as Admins have much better control and insights on the usage. We will most likely be able to disable some features (either site wide or per user) and therefore limit who can consume credits (as credits are only…

Hi @Anant Patel - Network and welcome to the Community, "Acceptance Criteria" must be a custom field, as it's not part of the standard set. Currently, Rovo cannot edit Custom fields. You can upvote the feature request here: https://jira.atlassian.com/browse/ROVO-243 The Rovo Team is aware of the issue and I personally…

Hi @Daryna Podchakha in order for the Community to advise you, it might be helpful to share the exact prompt. Just make sure you are not sharing company data with it.

I wouldn't be surprised either but haven't seen any hints to that on the roadmap. I think currently Service Agents are kind of niche and they are focussing on fixing the big issues for Rovo first before making it even more complex. One requirement for Rovo to work for JSM portals would be a "faked" user context, most…

Sorry - it is obvious but sometimes it's the simple things ;) I'll escalate this to the team as it looks like a technical error then, especially with @Anja Bresemann confirming.

Hi @Anonymous and welcome to the Community, are you trying to create multiple Epics at the same time? I assume you clicked on "Create epic" right before that error message?

I won't make it this time either but look very forward to meeting the team live in Barcelona :)

Honestly, very interesting question. According to this: How do Jira permissions work? | Jira Cloud | Atlassian Support Function / Functional area Jira admin Project admin Board admin Notes Simplify workflow yes yes The board must meet other criteria as well (see Use the simplified workflow) Add status yes ! ! Project must…

I will escalate this question to Atlassian as I couldn't find an answer to this in any documentation and haven't done a lot with Virtual Service Agents myself. Could you maybe edit your question and provide some more details? Also, I will move your question to the JSM section as Rovo and Service Agents are completely…

Hi @Susan Hauth _Jira Queen_ I cannot reproduce this. The Bug that Kian posted sounds like what's affecting you though.

I have also flagged this with Atlassian - there is certain things that my be completely fine in one setting but a forbidden practic in another. We cannot expect Atlassian to cover all bases in their system prompt but need the ability to add our own restrictions. I'll send this discussion over to the Rovo Team as further…

Hi @jack and welcome to the Community, the feedback directly in the Rovo chat is actually fed directly to Atlassian. It is NOT used for improving the specific Agent or Rovo directly. The Rovo team will look at it and draw conclusions. Any chat data that users sent with it is also sent directly to the Rovo team. The LLMs…