Rebekka Heilmann (viadee) Community Champion

mhm... that sounds too long. I personally would re-add the connector and wait another day before contacting the Atlassian Support. There's not really much that we can do from here unfortunately.

Hi @Kondiboyina Khadri, Hari Pradeep - welcome to the Community, to add to @A A Ron Geister _Trundl_ , you could check the history of the issue created to see if the assignee is being replaced by other rules. If this isn't helping already, there could be a number of other reasons why Rovo isn't doing what's expected. Could…

Hi @Rachel Hatcher - welcome to the Community, we've seen other posters with similar issues where the first Sync took close to 24 hours. It depends on the connector and the amount of data. So it is not unusual per se but obviously a little confusing as there is no insight in the current sync state. Are you seeing anything…

Very surprised to see my Service Account guide featured here. Thanks for sharing @Suzie Ahlers 

Hi @Markus Mistelbacher - welcome to the Community just like Rovo, Rovo Dev currently cannot be uninstalled via the UI. You can open a support request and ask them to remove Rovo Dev from your site. at support.atlassian.com I did that just a week ago for multiple sites and they were very helpful and quick about it too.

Hi @Maria Sørensen What error message did you get? If you created Atlassian sites using your account, they may still be billing accounts for those Organizations. * Cancel all subscriptions: Cancel a subscription | Atlassian Support * Delete all Organizations that you don't need anymore: Delete an Atlassian organization |…

Update from the Automation team There are apparently no current plans for replacing the "Jira for Automation" user or enabling Service Accounts for Automation. They are watching the feature request closely. We then drifted to Service Accounts for Rovo to manage access for Agents running within Automation rules. We…

@Rodolfo Romero - Adaptavist I saw that article, that is a hidden API though. And as stated in my article and noted by you, Service Accounts only work with api.atlassian.com base url. 

Hi @Rodolfo Romero - Adaptavist I don't think you can create spaces with shared configs through the API. There's only The Jira Cloud platform REST API which supports the default system templates. So you need to create the project first and then set the schemes one after one based on ID. The Authentication is the same for…

Hi @Ruth Moreno - welcome to the Community, When it gives us the ID, it does not create it, but when it appears in the [object Object] field, it does create it. I don't quite understand that part. Does Rovo sometimes create a request and sometimes it doesn't? Is the Asset field filled whenever a request is created? To my…

I don't and cannot test as we don't have Zendesk, but shouldn't it be an easy test? Check a ticket today that is 119 days old, save a screenshot or something. Check if it pops up in Rovo. It should. Then come back the next day (or a few days after) to see if it still comes up in search. If it does work, you could post a…

Hi @João Cunha Automation cannot "watch" Rovo chats - so step 1/2 were a little misleading. If there is no work item yet, Automation cannot be triggered. As Rovo cannot invoke a random web request from chat, you couldn't even specifically trigger an Automation. The manual confirmation is by design - "human in the loop" but…

Hi @Jade Hawken - welcome to the Community, Atlassian makes it VERY easy to create new Organisations and sites. If you are the Org Admin for both, you can go to admin.atlassian.com > select company.name-team Org >Billing > "Manage" next to the App > "..." in the upper right corner > cancel subscription Note: depending how…

Hi @Mariano Tallarico _Appricity_ 1. The Atlassian Support portal certainly has some customizations/add ons that are not available via the regular JSM features. 2. With the new Service Collection, you can make Rovo Agents available in the Help Center or each Portal. It will pop up as *an optional* Chat window. Rovo can…

There were multiple Reports in an issue creating a new Site for RovoDev. Does the issue persist?

Hi @Tautvydas - welcome to the Community, there was a weird looping behaviour a while back: Solved: Roovodev discontinued? Does the issue still persist? Or was it temporary?

Hi @Rafiqul Islam - welcome to the Community, there was a weird looping behaviour a while back: Solved: Roovodev discontinued? Does the issue still persist? Or was it temporary?

Hi @Milani Dick - welcome to the Community, I couldn't find any bug report nor feature request for this. I escalated your question to the Atlassian Team, however the Rovo Dev Team isn't really on here on a regular basis so it might be a while.

Hi @Ronit Gieske like Jorge said, the current Zendesk connector cannot be limited. There is a feature request for limiting it by date, but it doesn't have much votes yet: https://jira.atlassian.com/browse/AI-1224 You can change that :) I am no Zendesk expert... is there any way to archive Zendesk tickets so they are…

Hi @John Kalan Just to add to my previous answer: I've tried going via the Support yesterday and they were super helpful, so Atlassian Support is the way to go :) 

Hi @RAjyalakshmi - welcome to the Community, yes, Rovo is able to create multiple Subtasks / work items at once. You can either do that directly from the work item by clicking into the Subtask area. Rovo will start generating suggestions. Or you can create Subtasks via Chat/Agent. The only thing that was still causing…

Hi @Student - welcome to the Community, could you confirm that 1. the Org Admins don't use personal accounts like gmail.com and instead use a business email domain? 2. You see Rovo as App under admin.atlassian.com > Apps > Atlassian Apps 3. Check that Jira is added under admin.atlassian.com > Apps > AI settings > AI…

@Pradheep Selvaraj - welcome to the Community. According to Solved: Failed to connect MCP there was a temporary problem on Monday. Can you confirm?

Hi @Dibyakanta Barik - welcome to the Community I am no expert on the MCP stuff but have you tried adding your node server to the list of allowed domains? Control Atlassian Rovo MCP server settings | Atlassian Support As far as I understood from my Dev colleagues, without that setting, Rovo triggers a User Auth Flow which…

To add to that: A Service Account cannot be set as Rule Actor anywhere - UI nor API. However, as Service Accounts are available as assignees via the UI, I'd second to try the alternatives. You can find the Account ID when you open the Service Account in the Admin UI. The ID will be the last part of the URL e.g.…

Hi @Christina Chow - welcome to the Community 1. Rovo Chat history is retained for 30 days. You can see all prompts and replies from each Chat session. The history is saved per user and is retained independently from browser sessions. 2. Rovo doesn't necessarily follow all links on a page. Could you provide the prompt? If…

Hi @Rajkumar Chandrasekaran are you on a Premium Plan for Service Management? Virtual Agents are a JSM Premium feature but are shown in Studio regardless. I can replicate the issue - we have JSM Standard. The new Rovo Agents for the Customer Portal are available in Standard Plans also, once your site has been switched over…

Hi @Jameszxc_. - welcome to the Community, could you provide some more context and/or screenshots? From what url are you starting off? What dialogue are you in? When does the error message pop up? Sometimes, some urls are faulty and don't work as intended.

Hi @John Kalan - welcome to the Community, despite what @Jorge Cammarota says, there is no self service option to remove Rovo from an Organization. The Feature Request remains open: https://jira.atlassian.com/browse/ROVO-144 As you already noticed, an Org cannot be deleted while there is still an App installed. You can…

Love your summaries @Dr Valeri Colon _Connect Centric_ You should actually be no 1 on that list!