Valeriia_Havrylenko_SaaSJet Atlassian Partner

Hello @Eduardo Anflor - MindPro 👋 Jira Service Management (JSM) reports calculate SLAs based on predefined metrics and timelines set within the SLA configuration. Here are the key steps and considerations in how these reports are calculated: * SLA Configuration: SLAs in JSM are configured based on specific criteria such as…

Hi @Dom Cronshaw 👋 Welcome to the Atlassian Community! As an alternative, you can try Time Metrics Tracker | Time Between Statuses app. You can easily configure any metric to track, like: Time to First Response – measure how long it takes from ticket creation to the first real action (like “In Progress”). Work Time –…

Hi @Tamara DeStefano 👋 Here is a useful video about How to migrate to Jira from Monday.com I would recommend trying the Time in Status add-on. We are not for migration issues, but a reporting app. We are also available on Monday. There is no function for calculating time in the status, so if you used us there, you can try…

Merhabalar @meral cetintas 👋 Atlassian Community'e hoşgeldiniz! I believe that Time in Status will help you with your issue. We have a lot of features to help you, so I recommend you book a live demo for add-on. We'll show you the application inside out and answer all your questions. So, you can find bottlenecks in a table…

@Rich Nuzzi Time in Status custom field shows how long an issue has been in a specific status. When you move a task to a different status, the custom field will update within seconds to show the time spent in the new status. It seems like you want several "time in status" fields on the card, each connected to different…

Hi @Rich Nuzzi 👋 Thanks for the recommendation, but what you mentioned about custom fields is no longer true since 2022. Time in Status allows you to display the time spent in a particular status in a custom field. You can find the documentation describing how to configure custom fields feature here. If you have any…

Hi @Hiromichi Kikuchi 👋 Try out Time in Status for a complete solution for planning your projects, tracking the time in status and also time spent by your resources with multiple charts, dashboard gadgets options. With our add-on, you have the power to tailor your team's work schedule, ensuring that the calculation is…

Hi @Del_Singh1 👋 Welcome to the community! For your needs I would recommend trying out our another add-on Time Between Statuses. The add-on is specifically designed to calculate dates between two Jira columns. You can also set up highlights of values that exceed the permissible level, and in this case, you can receive…

@Syed Mazher Husain I'm pleased to hear that you're giving Time In Status a try. We strive to be the best for you! Have a great day 🥳

Hi @Syed Mazher Husain 👋 Welcome to the community! You can do it with Time in Status. Just simply: * Install Time in Status * Select Status Count report * Configure report by JQL project = "project name" and key = issue key and sprint = 'sprint name' for example: project = "SLA & CT Line" and Sprint = 'SLA / CT Sprint 21'…

Hi @Raymond van Boxtel Welcome to the community! Take a look at https://trello.com/pricing I think Trello Premium plan is likely the best fit for your needs. Here are the key reasons: * Unlimited Boards: Unlike the Free and Standard plans, Premium allows unlimited boards, which can be beneficial as your projects and team…

Hi @Kacper P 👋 Welcome to the community! And thank @Sudarsana G for recommending Time in Status! But for your needs I would recommend trying out our another add-on Time Between Statuses. Add-on help you track and report on key performance indicators (KPIs) by measure the time issues spend in each status during their…

Hola @ezequiel senigagliesi 👋 Time in Status se destaca por sus gráficos/paneles superiores, características únicas y soporte incomparable, en mi opinión. Con nuestro complemento, usted tiene el poder de adaptar el horario de trabajo de su equipo, asegurando que el cálculo se base únicamente en las horas de trabajo…

Hi @Hizkeel Khan 👋 If you consider installing third-party add-ons, I recommend giving Time in Status a try. The add-on has a 30-day free trial and is free for up to 10 users. With add-on, you will easily create any dashboard by customizable configurations. 1. How much time ticket was in status: 2. How many times ticket is…

Hi @Alison Paddock Can you provide screenshot, please?

Hi @Finn Tyndall 👋 You can do it with Time in Status. Just simply: * Install Time in Status * Go to Dashboard and choose Time in Status * Configure Time in Status Dashboard by JQL labels = [name of labels] All add-on reports are available in this gadget by Issue List or Chart View. Add-on have 30-day free trial, free up to…

@Jimmy Seddon greate, thank you :)

Hi @Santhosh Raj If a separate workflow action doesn't work for you, you can also look at workflow permissions based on status. Editing due date is controlled by "Schedule Issue" permission and you can restrict this permission to selected roles at any stages in the workflow. If you want to restrict it all stages, just…

Hi @Vu The Huy I would recommend reaching out to our Support team. You can contact them here - https://support.atlassian.com/contact Could you please accept the answer below, so that it helps others in future? Thank you!

@Disha Athavar Unfortunately, this is true Could you please accept the answer below, so that it helps others in future? Thanks.

Hi @Disha Athavar The Resolution Time chart shows the average number of days that resolved issues were open for over a given period. You can click on the issue, and you will be redirected to the issue page. If you need more advanced tools for analysis, I would recommend trying out Time Between Statuses. You can also set up…

Hi @vincenzo.spatafora 👋 Try Time Between Statuses add-on for Jira Data Center. Add-on help you track and report on key performance indicators (KPIs) by measure the time issues spend in each status during their lifecycle You can also set up highlights of values that exceed the permissible level, and in this case, you can…

Hi everybody 👋 @Adrián García González Thank you for recommending Time In Status! @Eric Roetenberg with Time in Status you can get issue age in chart. Also Issue Age Data available in a Table If you need the age of a single issue, you can obtain it using the One Issue Bar Chart. Add-on have 30-day free trial, free up to…

@Saad Haq Of course. When you choose a project, the task time in the status will be calculated only for the selected project.

Hi @Adrian Avalos 👋 There is no such 'time in status' function in JQL, but you can do it with Time in Status. For this simply: * Select Time in Status Report * Filter by JQL like project = "name" and issuetype = Task * Filter issues by setting data and time ranges (there you can set >10d for Certain Statuses) * Choose…

Hi @Saad Haq and welcome to the Atlassian Community! 👋 If you are looking for a better OOTB and user friendly solution try Time In Status data center version. For this just simply: * Choose Time in Status report * Select the project you need With our add-on you will be also able to: * Exclude non-working time…

Hi @Taylor Huston 👋 I'm pleased to hear that you're giving Time In Status a try. We strive to be the best for you! Feel free to reach out to me for any questions or assistance. I'm always happy to help. You can also book a live demo - we'll show you the application inside out and answer all your questions. Have a great…

Hi @Jørn Schjøtler and welcome to the community! This is something that Atlassian is considering, however I'm afraid that is no any ETA to share. You can join to feature request for this in issue tracker: * https://jira.atlassian.com/browse/BCLOUD-20038 I would suggest adding your vote there (by selecting the Vote for this…

Hi @msweeney I am a representative from SaaSJet and I wanted to express my gratitude for choosing Time in Status! I have reviewed your request and I think we have another add-on that may be a better fit for your needs. It's called Time Between Statuses. This add-on allows you to generate timers for each project and set…

Hi @Chris Rhodes , As @Sushant Verma has said, I don't think this is possible with the built-in pie chart gadget. However, this is one of the exact use cases we had in mind when developing Time in Status You can set date range for the pie chart gadget when you are configuring Assignee report. Just trim data for selected…