Olha Yevdokymova_SaaSJet Atlassian Partner

Hi @joanna_natial As was written before it shoud work, the required field should prevent forms from submissions. The same type of flow is also available in Smart Forms for Jira, developed by my team, with some extra flexibility around validations and field behavior. For example, you can show different dropdowns or text…

Hi @syed_ahmed Native Jira cascading fields are useful when you need a parent → child relationship, for example: * Parent: Department * Child: HR / IT / Finance But they usually become limiting when the “child” level is not just one dropdown, but a whole set of different fields — for example, one dropdown plus several text…

Hi @Terry Middleton , I think the main issue here is the trigger, not the Snipe-IT REST API itself. From what you described, you’re trying to trigger automation when the form is opened or edited. In Jira/JSM, that usually won’t behave like a normal “field edited” event unless the form is actually submitted or the form data…

Hi @klevenick2 For Jira/JSM number fields, this is expected behavior. Even if the custom field is formatted as currency for display, the input itself is still treated as a numeric field, so Jira usually expects a plain number value like 10000 rather than 10,000. That can definitely be frustrating for PO intake, because…

@Seshanth Kannappan Hi, sorry for long reply, did some reshearch With the native Jira Cloud app for Slack, you can create Jira work items from Slack and receive Jira updates in channels. For Jira Service Management specifically, Atlassian also has chat-based options like Atlassian Assist, which can help create and manage…

Hi @Duong Nguyen Hong If you’re using Jira’s native Dynamic Forms, the first thing to check is whether the custom field is available on the relevant work item type screen and field configuration. In many Jira setups, a custom field won’t appear in forms if it isn’t associated with the project, work item type, or screen…

Hi @Becky Koke Here I’d separate two things: what needs to become Jira fields, and what only needs to stay as structured context. If every Level 2 / Level 3 / Level 4 / Level 5 value does not need to be used separately for reporting, workflow conditions, assignment, or automation, I would not map every form field to a…

Hello @Abigail Pereira From what you described, your Smart Classifier already handles the first part well: Level 2 → Level 3 The more complex part is the Smart Multi-Row section, because Level 4 needs to depend on values selected outside the row, and then Level 5 needs to depend on the Level 4 value selected inside the…

 @Darryl Lee Love your take! There is definitely a lot of "yes, but" in this situation. Advanced forms were never really a feature—more like a workaround. It looks like someone just forgot to remove a few branches of code, perhaps with future hopes. 😁 But as Loretta mentioned, there were never any actual plans to develop…

Hello, do you want a form appear on the channel or just to create an issue in JSM project?

Hello @Renee Kirchoff An alternative solution may be Smart Forms from my team wich allows you to map all form answears without automation to description field and gives you more control on field mapping and behaviour. 

Hi @Adam Sterrie Yes, that behavior makes sense in JSM. If the questions in the second form are linked to Jira fields, and those Jira fields already have values from the first form or from the created ticket, the second form can display those existing values when the IT team opens it. So in your onboarding example, details…

Hi @Vera Valshonok You may try an option mentioned Rilwan, but despite of these option there is no native way to include image or logo inside form. You may try Smart Forms for Jira app from my team, that supports branding request forms customization (like logo addition, colors customization, font changes). Smart Forms also…

Okay here is how it acs now but we will also have release for improving restriction of form editors This is an example of form - saved as draft - not submitted but all draft history are visible via clock icon who modified form and how and what This is cloned issue having exactly the same info and can be edited by…

and also Smart Forms has auto-attach functionality so any new work item created form can be attached there automatically blank, so after work item clonning with submitted form you will have one blanc form auto-attached and one submitted form with values

Hi @Mathew Lederman Very complex case actually! From what you described, it sounds like you may not really need a “perfect clone” of the submitted form. You need something closer to a reusable form template on the new ticket, ideally clean or only partially prefilled, so the manager can adjust the answers without old…

Hi @Dakota Beres You might consider is Smart Forms for Jira, developed by my team. It can help here because contributors don’t need to interact with the restricted Jira field directly. You can build a form with a regular dropdown, radio button, multi-choice field, or text field, then use form-to-idea field mapping to…

Hi @Taima Björklund this is a bit of a niche use case because most form apps are designed mainly to collect information, not to guide users through information step by step. Native Confluence options like Expand, Tabs, or page trees can help structure a guide, but they usually won’t give you true “if the user selects X,…

Hi @ciriloh With native Jira automation, you can usually duplicate the issue fields and standard attachments, but forms can be tricky because the submitted form is stored as form data/issue properties rather than just a normal attachment in every case. Another approach you might consider is Smart Forms for Jira, developed…

Hello @Vera Valshonok You may try Smart Forms for Jira app, developed by my team, where you can design your cusmtom form with logo, fonts, colors and more. You may add logo as embeded element from your website or drive, additionaly you can place there anything else like video or image. 

Hi @Jim Gilliam Jira's native form-in-Slack integration currently only surfaces the Summary (and sometimes Description) — it doesn't render the full form inline in Slack. It is more like issue creation sceen inside Slack One approach worth exploring: Smart Forms for Jira (developed by my team at SaaSJet). Rather than…

@Arkadiusz Wroblewski The irony of building a complex system to manage complexity that will bring you more complexity is very real 😅

Hi @Paul Liebrand Both approaches are valid — the right choice depends on how much the affiliate-specific requirements diverge and how you want to maintain things over time. On the native JSM side, Organizations can help segment what affiliates see in the portal, but the conditional logic and form customization available…

Hello everyone! There are actually two separate forms systems in Jira Cloud right now, and they're not being merged: Native Jira Forms (Jira Software / Work Management) — the ones this article is about. They live in the project nav alongside Boards and Backlog. They now support public access with reCAPTCHA, which is great…

Hi @nagata shumpei You’re absolutely right — the Text / Rich Text gadget isn’t available in Jira Cloud, so building a “portal-like” dashboard directly inside Jira dashboards is quite limited today. If you want to stay close to Jira and still create a structured entry point for forms, there are a few practical patterns…

Hi @nagata shumpei This is something you can handle cleanly with Smart Forms for Jira(developed by our team). In Smart Forms, users don’t need to interact with the Summary field directly at all. Instead, you can control it entirely through form-to-issue mapping: Create your form with the fields you actually need In the…

Hi @Marcel S When you link a form field to the Description field, the form essentially becomes the “source of truth” for that field.If you also add Description as a regular request field, Jira tries to avoid duplication/conflicts.As a result, it either: removes one, or breaks the linkage So unfortunately, there isn’t a…

Hi @red888 Sorry, haven't received notification about your reply. There are app view inside the work item, where you can view full form, plus you can map form responses to Jira fields The values are stored inside fields, you can place all the responses from form inside the description field for more convenience. They are…

Hi @Dan Kopelman I am not sure about native Jira forms, but it is possible via smart forms, just not via custom field id, but via form element - https://saasjet.atlassian.net/wiki/spaces/FORMS/pages/3944808513/URL+Parameter+Pre-filling+Pre-fill+Forms+with+User+Data 

Hi @red888 In company-managed JSM projects, custom fields are global objects. So allowing teams to create their own fields means they’re creating fields that exist across the entire site. That’s why Atlassian restricts field creation to Jira admins — it’s about performance, governance, and avoiding “field explosion.” The…