Ash Young Atlassian Team

Hi @Eric Bergeron We've been planning SSO for Portal-only accounts. This is due to be released in H2 2023. If you haven't migrated already - you will be able to enable SSO for Portal-only accounts in future. You can read more about this feature here

Hi @Dave @Shaz Begum This change simply introduces granular control for Atlassian Accounts. Instead of having no option to restrict JSM Help Center access - we're giving Administrators more control over access. What happens if a user is assigned "None" today If a user has an Atlassian Account and has the "None" role, or…

Hi @James Carn You can continue to configure default product access settings for groups. Where you would have historically configured “None” - you would in future configure “Customer”. This configuration will be adjusted in the background for existing JSM sites as part of the migration. Our aim is for these changes to be…

Hi @Shaz Begum Currently your non-billable internal staff have Atlassian Accounts with a “None” role. After these changes are released, they will be migrated to the “Customer” role. Their user experience won’t change. After these changes are released - Administrators can use the “None” role to restrict access to certain…

Hi All @Dave @Phillip C @Grant Adkins @Nic Brough -Adaptavist- @Aaron Kraft @Darren Pegg @Betsy Edson @April Villone @Andrey Kiyanovskiy @Austin Songer @František Špaček _MoroSystems_ I've spent some time today updating the original blog post with some additional detail and an FAQ to address some of your concerns and…

@Ross D Webster-Salter the new page will identify when SAML is configured and present new users with the option to authenticate. if you have any secondary/alternative authentication methods enabled - these will also be presented. It would be wise to check your site authentication settings to restrict the options…

Hi @Austin Songer @Betsy Edson @Charles Gage @Darren Pegg @April Villone @Aaron Kraft I wanted to provide you a timely clarification as billing appears to be a top question and concern with these changes. Will these changes increase the amount I pay for JSM? The new "Customer" role is unlicensed. These changes do not…

Hi @Milad Sayad I can appreciate that there is mental model with a learning curve for our Altassian/JSM Admins. I've written up a little more clarification about account types for you. Different types of access to JSM I'll elaborate on your example: Example EmailAccount TypeFuture Possible…

Hi @Murthy A M I've updated the article with our timelines for new sites and existing sites. There won't be an EAP for these changes - you'll be migrated eventually in the coming months New JSM sites created from April 2023 will have the "Customer" role Existing JSM sites will gradually migrate in the subsequent months.…

Hey @Dave Mathijs thanks for the feedback! I’m definitely looking into these concepts. Would you mind sharing more about “Shared” and “Nested” queues and what you expect?