Teresa_DevSamurai Atlassian Partner

Hi @slowflash You should contact Atlassian Support right away from your personal account, explaining that you're the only admin and have lost access to both Jira and your work email. If possible, try to recover your email through your provider’s recovery options. If you can still access Jira on another device, grant admin…

Hi @Eduardo While Jira doesn’t support this level of customization out-of-the-box, there are add-ons in the Atlassian Marketplace, like TeamBoard ProScheduler that can help. This tool lets you create custom hierarchies, so you might want to give it a try.

Hi @Fahad Sarwar Yes, you can integrate Jira and Confluence to track project status automatically, even on the free plan * Create a "Plan on a Page": Use Confluence templates like the Project Plan or Jira Report template. For real-time updates, use the Jira Issue/Filter Macro to display live Jira data. * Set up…

Looking forward to connecting! Here's my LinkedIn: https://www.linkedin.com/in/tien-tran-teresa/

You can learn more through the Atlassian documentation here, or check out this blog in the community which provides detailed information on the Page Properties.

Hi @Pablo Marín The Filter Results Gadget on the dashboard can show the same table you’re looking for. * Go to the Jira dashboard menu and select Create Dashboard. * On your dashboard, select Add Gadget and find the Filter Results Gadget. 3. In the gadget configuration, select the columns Original Estimate, Time Spent, and…

Not related, but I like Rome. I want to be there someday 😆

Hi @justas_bugailiskis Sometimes, browser data can slow things down. Clearing your cache and cookies might help improve loading times. Alternatively, there could be platform-wide issues. You can check Trello’s Status Page to see if any known problems are affecting the service: https://trello.status.atlassian.com/ If the…

Hi @Daryl Burrows Welcome to the community! If the previous Jira organization admin has left and no one else has the role, you can reach out to Atlassian Support for help. Explain the situation, and they can verify your business ownership and reassign the role. 

Hi @Jessica Charlanie I suggest using the Page Properties and Page Properties Report macros. These tools can help organize and centralize information, making it easier to search and categorize. It might seem complex at first, but they can be very helpful if you have a lot of pages to manage. You can use /Page Properties…

Hi @pvadapally Welcome to the community! Here’s a quick setup guide for managing tasks and tracking project progress in JIRA: * Create Project: Go to Projects > Create Project and select Kanban or Scrum. Set up Issue Types for tasks, bugs, etc. * Configure Workflow: Customize statuses (To Do, In Progress, Done) under…

Hi @Porsha Shakoor Can you provide a full screenshot of your backlog and move the mouse over the greyed-out text like this?

Our Users were all invited via our 'free' account. When we went to User Management, it said I did not have access. => Only an Org Admin can access User Management. The admin will need to remove users from the free account and re-invite them to the paid account. If you're not the admin, please contact the one in your…

Hi @Adrian Simpson , Welcome to the community, You can remove the user by Going to Admin settings by clicking on the gear icon (⚙️) and select User management. Navigate to the Users section. There, you should see a list of all users, including those who were invited but haven’t accepted their invitation. In the Users…

This is so exciting!

Hi @Porsha Shakoor , Welcome to the community! If the "Start Sprint" or "End Sprint" options are greyed out in Jira, check your permissions to ensure you have the "Manage Sprints" permission for the project. If you don't, please ask your Jira admin to update your permissions. Please note, if there is already an active…

Wow, @vikram ! That's fantastic to hear how extensively you're using Timesheets for project management and KPI tracking. Are you using any plugins on Jira, like TeamBoard? It sounds like it could be a great fit for managing Gantt charts, timelines, and all the intricate details you've mentioned.

Hi @Anuradha Yadav , To track dependencies in Jira without plugins, you can use built-in issue links like "blocks" or "is blocked by" to connect tasks. Set up JQL filters to pull these linked issues and create a dashboard with gadgets (like “Filter Results”) to visualize dependencies. the view won’t be as optimized or…

Hi @Broniszewski Dawid To update the project name on the customer portal, go to Project settings > Portal settings. In the Customize portal section, you can change the portal name, welcome message, and the logo.

Hi @Corday Goddard , Welcome to the community, It sounds like you might have logged into Trello with a different email. Try logging in with any other email addresses you’ve used, or search your inboxes for Trello notifications to see if you can find the right one. If that doesn’t work, you could also ask your new employer…

Hi @Marta FMS , To edit your Miro board from Confluence, ensure you’re logged into Miro and Confluence in the same browser and that your Confluence page is in "Edit" mode. Check that the Smart Link for Miro is set to "Embed" rather than "Preview" mode. Also, confirm the Miro for Confluence plugin is up-to-date and has the…

Can you describe what the 'special' calendar is?

Hi Martina, You can use the Macro Usage tool to locate the pages where the calendar is embedded. Here’s how you can do it: * Go to Settings in Confluence. 2. Navigate to Data Management and select Macro Usage. 3. In the list of all macros, find Team Calendar. 4. Click on the macro name, and it should display a list of…

You’re very welcome @Holly A ! If it helps, please click to accept the answer. Thanks! Teresa

Hi @Holly A , Welcome to the community, Jira Automation Rules and the JSU Automation Suite for Jira Workflows are both tools to automate tasks in Jira, but they work differently and suit different needs. Jira Automation Rules These are built-in tools in Jira that let you automate tasks without needing to code. They work by…

Hi @Ricardo Amorim , It sounds like this might be an ongoing issue with how the time in status is tracked after business hours. I think you should reach out to the Time in Status team directly—they’ll be able to help you out. Here’s their support desk link: https://saasjet.atlassian.net/servicedesk/customer/portal/1 Hope…

Hi @Louis Liew , If you can’t create a detailed roadmap with all stories, tasks, and sub-tasks linked from features and epics in Jira, here are some possible reasons: 1. You might need higher access, like a project admin, to manage roadmaps fully => Contact your Jira admin to check your permissions. 2. Advanced Roadmaps,…

I love when it integrates with Google Calendar, but I wonder how it displays and if adding participants shows up on their calendars too?

Totally agree—keeping things simple is key for marketing teams to stay focused. Capable for Confluence sounds like a great way to cut through the clutter. Excited to see the demo!

I’m excited to try automating the process of adding labels to related content. For example, setting up a rule that automatically adds specific labels to new pages based on keywords in the title would make it easier to find related information quickly. This could help keep our documentation organized and accessible.