Jovin Community Champion

Hi @Sai Mutyala This is a great usage question and each team need to find out what works. In terms of usability here are the implications: * Difficult to find specific stories/issues - As the number of stories or issues grows in an epic, the overall list grows, this can make it hard to visualise what is active, to do or…

A great informative Article @Rachel Wright ! I've been enjoying these "Jira Image of the Day" posts! Sandboxes are so useful, and we heavily utilise it for developing new automation rules or proof of concepts. Fingers crossed they one day allow "change sets" so we can natively push to production!

Hey @Olive Sun It's always frustrating when something changes and you have no clue why! Couple of troubleshooting questions here to start off (as I haven't tried updating cascading fields just yet): * Have you tried using the GUI Value setting for the field and using the ... to change the option to "Copy" and then choosing…

Hey @Dave LIAO Going to run this at about 5:30pm London Time (the ITSM/ESM Masters) so some other time zones around the world here: * Sydney, Aus - 3:30am * Perth, Aus - 12:30am * New Delhi, India - 11:00pm * Berlin, Germany - 6:30pm * New York, USA - 12:30pm * Chicago, USA - 11:30am * Los Angeles, USA - 9:30am I am,…

With the forms you can add almost all formatting from Confluence to them, so you can provide links to knowledge articles, hints and tips and also headers etc. I find it's best to provide less flourishes but more "descriptions" on the fields, so have a nice concise title with a helpful description underneath and use the…

Hey @Yeswanths Great question - out of the box there is no role based permissions on tabs or field level security. However, you can achieve this with a creative method. * Split the View/Edit screen for the issue type(s) so that all fields in the "Prioritization" tab are NOT on the Edit screen but ARE on the View screen. *…

Hi @Sandro Suter This one might be better placed in a support ticket with Atlassian, focusing on Atlassian Guard as the product: https://support.atlassian.com/contact/#/ 

Hey @Ananda, Sampath Kumar My understanding is that the "features" will be gone (meaning no category on the left side, no change calendar etc.) but you can still have the issue type and workflows associated with them. The change calendar will no longer function either. You'll just need to ensure you have an appropriate…

@Susan Waldrip Absolutely! I'll be sure to cover that in one of the series, it's a great topic and you can do some powerful things with the looping transitions too.

Hey @Helena Magloire When using the forms on requests the only way to hide fields that have not been filled in is to include them in conditional sections that only display when required. Any fields that are visible on submission will remain in the attached form/PDF.

Hi @Mohamed Saad Taha You can achieve this in certain circumstances, but not individually in the manner you may be thinking. Below are some solutions: * Automation Rule with trigger "Issue Edited" to "undo" edits to a field* Have an automation rule that monitors fields you don't want edited and then check whether it was…

Hey @Dean Burston In terms of roadmap, you can take a look at the below resources: * Roadmap: https://www.atlassian.com/roadmap/cloud I found this suggestion (and voted for it!) for the file type whitelisting: https://jira.atlassian.com/browse/JRACLOUD-61024 I suggest you vote for it too, hopefully one day it gets picked…

Hi @Mustapha I'd recommend reaching out to Atlassian Support for this one: https://support.atlassian.com/contact/#/ 

Particularly excited about the Virtual Agent on the Portal and the AI Sentiment! @Eugene Pak can we build reports (or access the data) for sentiment? e.g. project = SUPPORT AND sentiment = Negative

Hi @Damon Johnson A great challenging question to say the least, so I'll summarise the scenario first before going into possible solutions for you to explore. Scenario: * Support is offered to multiple companies/sites under a single Umbrella * All companies/sites use the same domain * All support queries are directed…

Hey @Dean Burston There's no way to specify what file types are acceptable on upload, however, once an issue is created an automation rule can match the file names (and types) using regex and delete anything that matches. See screenshot below:

Hi @Rodrigo Gomez You'll need to have Atlassian Guard subscription for this, and then configure additional Identity Providers for each domain (if they aren't in your identity provider). You'll want to keep them as "Claim Manually" rather than auto-sync. You'll need to work with the IT team of those companies to have this…

Hey @Valerie Vliegen You're on the right track. To configure it so anyone can create an account by visiting the portal or emailing AND limit it to specific domains you need to configure that page you found to. Internal * ✅ Use approved domains to grant access to the help center with Atlassian accounts* You'll need this for…

Hi @Chengling Xiao Note that removing that could result in unusual behaviour from Jira when processing replies to emails sent. If you want to change the look, you can go ahead and modify the CSS behind it (by changing to the CSS tab on the page you're on), the sections you're looking for are "jsd-reply-marker" and…

Hey @eyal_silverstein Great question, and a super important one too! You'll need to use automations for this, see below * Trigger: Issue created * Condition: IF or ELSE* You'll add multiple conditions to the first IF * IF:* Run actions if: All conditions match * Conditions:* JQL: impact = High AND urgency = High *…

Thanks @Shasheekant Patel I would say this is likely an issue with your mail client than anything else. Can you try creating a hotmail account and adding it as a customer and creating an issue?x If it's still just sending as Text, contact Atlassian Support; otherwise if it's rendering correctly, contact Google Support for…

Hey @Shasheekant Patel Can you confirm which mail client you're using? Are you using the default Jira Mail Handler as well?

Hi @Shervin Sam Sheju Sam You'll need to raise this one with Atlassian Support likely to confirm your inclusions in your subscription. The URL is here: https://support.atlassian.com/contact/#/ 

Hi @Arief Ramadhan Heldian The settings for the reports are in the ... in the top right of the report itself. However, for the Time to X reports they will show minutes automatically unless the values are higher in which case it switches to hours. You can't specify that yourself unfortunately.

Hey @Michael Woffenden This sounds like an interesting challenge, hopefully the below can help. Setup of the Forms * Ensure every form uses the same custom fields for the selections, or, at least ensure all issue types have those fields available on their view/edit screens Automation Rule * Trigger: Forms Submitted* Forms:…

Hi @Lizeth Rodriguez Cabrales Could you please provide some screenshots to support your question and some context of what you'd like to happen?

Hey @Aggeliki K @John Funk is correct here, the only fields available that can allow agents to add new options are the built in "Components" field (they must have appropriate project role to do so, and allows multiple selections), or the Labels field (which is free text and not exactly a select list, and allows multiple…

Hi @Shasheekant Patel I can see you have the HTML and Text screenshots, this helps greatly. Essentially it can depend on the configuration of the customer's mail client. All emails are sent with a combined HTML and Text Only version. In this instance, it looks like the customer's mail client may be set to only receive Text…

Hi @Matthew Berzinskas Good questions - let's go point by point: * Self Signup - This is easily achievable by setting the access settings for customers to allow self-registration. This can be done here: https://<YOURURL>.atlassian.net/jira/settings/products/servicedesk/customer-access * Prevent users from accessing…

Hey @Julie Daniel "Invited Only" refers to only how that person can create an account. As all existing customers already have an account, any JSM Portals and Service Projects they previously had access to would be retained. You can further refine their access by removing them as a customer from select projects. For example…