Comments
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Hey @MyCloud Admin Unfortunately Jira Software tickets cannot be shown in the Portal, if however you mean the Jira Service Management tickets this can be done but requires 2 things: * The ticket must have a "Request type" and also must have that request type be in a Portal Group, see documentation here on doing…
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Amazing! I sometimes get caught in a cycle of making things more complex too, community is an amazing resource for sense-checking and simplifying and I'm glad I could be a part of that journey!
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Hey @Linxio Support You can achieve this by creating an automation rule, the trigger I'll use in the example is "Issue created" for simplicity. * Trigger: Issue created * Condition: If "User Picker" IS NOT EMPTY* I do these conditions as a fail safe so the rule doesn't error * For Each: Advanced branching* Smart value:…
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Hi @Niklas Malmberg, I can see that the T-Shirt size is a select list, in that case you simply need to make the IF statement be comparing the "Issue Field", like the screenshot below, simply replace Change reason with your T-shirt size and for each of the IF/ELSE/ELSE/ELSE choose a different option. By using this method…
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Hey Niklas, For simplicity have you tried adding an "IF ELSE" condition and simply iterating over the options? Meanwhile this is less "dynamic" it's guaranteed to work unless you change the options :)
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Signed up even though I'm not in Canada! Will be good to meet more community members!
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Hey Lasse, Hopefully the below tips help: * On the epics themselves (Epics only) you can choose the colour they appear on the Timeline, when you open the Epic you can see a coloured square next to the Summary, click this and choose your colour! * You can also add custom filters by going to the Configure Board section…
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Hey Emirhan, For this you can create a separate automation rule (using the same conditional logic above if you wish). Following the same logic of the subtask updating the parent, I've put the steps that have changed in bold. * Trigger: Field value changed* Fields to monitor for changes: Attachment * Change type: Choose…
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Hey Liam, Couple of ways you can do this... * Go to configure board, then Card Layout and add up to 3 custom fields there - you can search for your SLA name (e.g. "Time to first response") and it will now show you the SLA based on the display format you have selected (either Date Centric or Time Remaining) * You can also…
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Hey Tim, Have you tried replacing the 10019 with the key of the project? (e.g. if the issue key is KEY-123 your project key is KEY)? It looks like it's having issues with the numeric id.
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Hey Emirhan, For this you'd need to make sure the fields on your Form are linked to Jira fields. You can do this on the form itself after accessing "Custom Fields" (via Settings Cog > Issues > Custom Fields). Now, when you've set that up for new forms that are submitted you will need an automation, it'll look something…
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Hey @Mike Loving This should be simple enough, meanwhile I don't have Data Center/Server the concept should be similar. * Create an Automation rule where the trigger is "Issue Created" * Add an action for "Edit Issue" and set the field as "Due Date" * In the value to set for the field put {{now.plusDays(30)}} * Test, and…
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Hey all! Long time Jira user/administrator/tinkerer just joining the convo. AU is awesome and I'm looking forward to consuming literally all the content!
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Hey @Stephen_Lugton I haven't tried this but have you tried: * Create the custom fields required for the automation * Create the form and link the fields on the form to the custom fields * Configure the form to be "Lock on submission" * Create an automation with the below:* Trigger: Forms submitted (specify the form(s)) *…
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Hey JSM Product team, Absolutely love the product and everything it can do. Looking to find out whether these are in consideration for the roadmap: * JQL SLAs - Expanding SLAs to be fully JQL including the Start, Pause, Stop conditions * More Screen Options - Allowing certain screens for issue types to be visible based on…
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Hey @Walter Marcelo Dente I'm not part of the product team but have investigated some of this heavily in my organisation. * Request authorizations: Do the approvers need a license to approve a request? * Nope! A couple of things though:* If you need them to approve via a group they must have an Atlassian Account (not a…
