Daniel Santos_157bm4 Atlassian Team

Hi, I think Paula's comment will help you with this at: https://answers.atlassian.com/questions/11439406

I am glad I could help.You are welcome! ;)

Hi David, This behavior was already reported to us as you can see from: https://jira.atlassian.com/browse/JRA-12649 It is not reported as a BUG, but there are people claiming it should be. Please add yourself as a watcher to it and vote, so you can help us to understand the importance of this behavior and adjust its…

Hi Senge, I did not quite understand you question. The SMTP protocol is used to send emails not to receive. Service Desk will need to receive emails so it will need to use the IMAP or POP protocols to be able to fetch emails in the email box and process them as new requests. After processing the request and creating the…

Hello Alastair, I would start searching for a pattern regarding the problem occurrence. Trying to answer some questions like: * What the users with problem have in common? (same browsers, permissions, same project used, same issue types) * When this problem started? Is there any recent change in the system that could be…

Hi Siva, please take a look at this answer: https://answers.atlassian.com/questions/327259

If this is a fresh install and you have selected the option "Set it up for me", you probably had to put your Atlassian Id and password to finish your installation. Please, try to use your Atlassian ID and password to login.

Another guess is that you are updating an existing issue. When an issue is updated the old comments are not removed, but the new ones are added. There is no validation to check if a comment already exist. If a comment is already there and you import it again from the CSV, it will be duplicated.

You are welcome!

Hi Jutamat, I think you should take a look at Essential Custom Filds for JIRA plugin, to see if it can address your needs. It has other custom fields too.

Hi Kenneth, Some useful links. Regarding to the upgrade, this is the main source you can use for upgrading your instance: * Upgrading JIRA To check the add-ons availability you can go to the https://marketplace.atlassian.com/ to see if they will be available in the newer JIRA version. To check the release notes for the…

Hi, If you are talking about JIRA you can do the following: # First numbered line #* Bullet under counting #* More bullets # Second numbered line !Http://image.link! # Third numbered line The above will work but you cannot insert blank lines in between them since it will break the counting. More information you can find…

Hello Axonsnet, I know you probably found your way since this thread is old. In case other people find this thread, here you can find detailed information about it: Adding Existing Issues to Your Plan

Hello Susen, Right now this is not possible, but there is a request already open for this at: https://jira.atlassian.com/browse/JPO-193 What I think you can do is to set different initiatives for each customer, so they would be separated by initiatives. Another important point is that you can create custom filters in JIRA…

Hello Sri, You will need to write a listener for that. Take a look at Nic's comment at: https://answers.atlassian.com/questions/109934. These documents can help you to understand the listeners and to write your own: * Listeners * Tutorial - Writing JIRA event listeners with the atlassian-event library Some of these add-ons…

Please take a look at this answer: https://answers.atlassian.com/questions/223698. Maybe your problem has the same cause.

Hi Mrudul, Right now you will need to use your browser print function to create the a PDF or print the report. The JIRA report pages are developed in a way that can be printed from the browser. There is also a request for implementing a specific feature for that, but right now this is not present in Portfolio. Please take…

Hello Jasper, Yes, you can perform the migration and upgrade at same time as described in this document: Migrating JIRA to Another Server Please be aware that there are many significant changes between 6.4 and 7.0, so I strongly recommend you to read all sections related to your product configuration at Atlassian Migration…

Hello Natalie, This query should give you the add-ons license you have: SELECT * FROM public.propertyentry pe JOIN public.propertytext pt on pe.id=pt.idWHERE pe.property_key like 'com.atlassian.upm.license%'; If you go to JIRA and compare the returned keys you should be able to identify what is the propery key for the…

This is what we have now:"For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for…

Hello Hua, You can get most of the information you need from: https://www.atlassian.com/licensing/jira-portfolio Here is the answer that Nic already gave to you: https://www.atlassian.com/licensing/jira-portfolio#serverlicenses-5

Hello Kristen, The import is not supposed to work this way. Actually you will need to select all the stories you want to import. To make your job easier you could create a filter in JIRA, save it and use this filter at the Portfolio import. This could enable you to easily select the issues you want to import. This is the…

Hi, It seems you are talking about the Atlassian REST API Browser, which is not available in JIRA7. You will need to use the documents cited by @Abdoulaye Kindy Diallo.

You are welcome Michael! We are here to help. :)

Hi Michael, I hope you are using Firefox! It seems to be a browser problem acording to the following similar references: * https://github.com/rails/rails/issues/18978 I do think there is a FireFox issue playing some role: http://jsbin.com/ulamor/213/edit?html,css,console,output FireFox returns "application/force-download"…

Hello Borek, They are the same for the most used markups like: Bullets, enumerable lists, headers, italic, bold, tables, html, quote ... And different for other functions like: Preformated text, links, identation, code block ... You will need to check the differences by your own to create a conversion script. The following…

Each time you start a stopped instance we charge a full instance hour, even if you make this transition multiple times within a single hour. Reference: Stop and Start Your Instance - Amazon EC2

No exactly to clone but to migrate, the related documentation is https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server. In your case, if it is a clone, you should take care about the database, base URL and also the license. If the used database is outside of the virtual machine you can have a big…

To illustrate what @Przemyslaw Bruski is saying: restricted_admin.pngrestricted_admin2.png The options in pink are not visible for Restricted Admins. Note: Screenshots from Bamboo 5.10.3

Hi Sverre, I don't believe there are any advantages by changing it, although seems to be the right thing to do. JIRA will not use the new features available in this new drivers since it was tested with the bundled JDBC 9.0. There are lots of customers that have JDBC 9.0 with newer versions of Postgres. Also there are…