Harshit Grover_6rubg7 Success Champion

Hi @Jonathan D_Airo , This seems to be a Jira version issue . If your Jira version is old that might be the issue I have the same setup as you mentioned in Jira Data Centre (9.12.8) and I am not facing this. On Create screen of any project , default value which is set for the project is visible. Even I change the project…

Hi @n0216209 , The error might be due to fields that are "required" in Jira Software but not present or filled in the Service Management request. For example, if a field in Jira Software is marked as "Required" but isn't populated in the Service Management issue, cloning will fail. Please make sure that both necessary…

@Kirsten Maser You can add the user manually to the necessary product or group. And then provide the user with the direct Jira URL (e.g., https://<your-site>.atlassian.net). The user can log in using their Atlassian account or set one up if they don’t already have one. If this also doesn't work , you can use this link to…

Hi @Kirsten Maser , If the user is not receiving the invite even after sending it multiple times , you can check the following : Email Domain Restrictions: Ensure the user's email domain isn’t blocked or restricted by your organization’s email server settings. Whitelist Atlassian Email Addresses: Ensure the following email…

Hi @goodvibingalice , Confluence automatically saves a draft of your changes as you edit the page, and if a page is left open in edit mode for a while. If other users have editing access to the page and make updates, they might publish their changes, resulting in the page being updated without your active involvement. This…

Hi @Lori Tappy , You can do the same by modifying your workflow : Utilize Workflow Conditions and Transition Screens: * Remove the "Due Date" field from the standard edit screen to prevent direct modifications. * Create a workflow transition (e.g., a self-looping transition) that includes a screen with the "Due Date"…

Hi @David Pasternak , This seems like an intermittent issue. I guess, you should try it after sometime.

Hi @Rajan Dangol , You can use Automation Rule within your project settings to achieve this workaround : * Custom Field Setup: You've already created a custom field to track the transition. Ensure it is of a type that can hold values like "Incident" and "Problem" (e.g., a single-select or text field). * Update the…

I guess these options are not available in Jira Service Management for Data Centre ?

Hi Gaurav, So, I was actually able to achieve this using Post-Function. I applied the same in the first transition of the sub-task. Post function was by the name of Copy Value From Other Field (JSU).