Florian Bonniec Community Champion

Hi @Blaine Morgan This warning is just telling you that the Team is not in the plan but a task in the plan as been assigned to the team. I guess going to the Team menu then adding a source to this Team should remove this warning. Regards

Yes the class path is com.atlassian.jira.bc.portal.PortalPageServiceRegards

No they do not have to be part of the group. This doc may help you to understand. https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/ https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/ Reagrds

Hi @juliano_assis User will not count toward license count if they do not have application access. You can see that on Product > JSM > Manage Access, access is granted by adding user to group, if the user is not in the group he do not have access so it do not count toward the license number. Regards 

Hi I don' t really know how to achieve that, for sure JQL will never return you the list of sprint as JQL only return issues. So it may be able to return the list of issues that was in the Sprint listed. To use wildcard you will have to use an app. I've never tested it myself but this one seems to do whar you are looking…

Hi @Amelia Giuliani I'm not use to the Cloud version but does it failes every time ? Does it create 1 subtask then failed ? I wonder if the newly created issue is not the first sub-task created ? Regards

Hi @Anita Sudan Due to Cloud limitation I'm not sure it's possible. You can achieve part of that using an app such as Scriptrunner with epicsof function. https://docs.adaptavist.com/sr4jc/latest/features/scriptrunner-enhanced-search/jql-functions Note that only works when running the query, last time I used it, saving the…

Hi @Cristina - Elena Andrei I would say that the required permission are: * Browse permission, to be able to see the issue * Transition issues to be able to trigger a transition * Close Issue (not sure about this one) * Resolve Issue to be able to set a resolution You may need further permission if you customize the…

Hi @darya_koyfman Have you try something like this ? Sprint = "You Sprint" and updated >= '2022-05-01' and updated <'2022-06-01' You may have to update the date format. Regards

Could it be related to this issue ? https://jira.atlassian.com/browse/JRASERVER-71060

Hi @Nirmani Kalakheti Version should exist in teh target project. As long as they have the same name it should be able to map them. If it's not the case Import/Export should work or a SR script that for each version get the equivalent version on the target version. Regards

I've not tested it but it should not have changed since 7.0.4 This one should work for 8.20.X https://docs.atlassian.com/software/jira/docs/api/8.20.3/com/atlassian/jira/bc/portal/PortalPageService.html Regards

Hi @Todd Winton Not sure and I do not have access to a JIRA Server instance at the moment but have you check that the rule also listen on the other project, also have you try to check the option to allow other rule to triger this rule ? Regards

Hi @Benjamín Alexander Mella Marilao Dashboard class do not exist. JIRA Dashboard are referenced as Portal page. You have to use the following class com.atlassian.jira.bc.portal.PortalPageService com.atlassian.jira.portal.PortalPage…

Hi @Applied Minds What is the database issue ? What is your database and version ? Do you have other application than JSM ? (JIRA Software) Regards

Hi @Cristina Carrillo Not sure what you want to do with that but if you want to store the date a field as been updated you can create a date field for that and set the field using an automation that trigger on "Field value changed" for the field you wan to track. Regards

Hi @Amir Asabozzohour If you canot see them into the portal as a requestor, it's probably because the Request Type field is empty. Adding a value should make them appear. Regards

Hi @Paul Heath Armengol In a simple way no, what I did in the past was to crete listener using scriptrunner to listen on group event in order to update organization accordingly. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/organization-addUsersToOrganization Regards

Hi @Martin Have you try to create a Branch after the clone creation, then select "Branch rule/related issue" then select in the list "Most recently create issue" You can then add the action to add the comment. You may have to replace issue by triggerIssue in your smartvalues then. Regards

Hi @BILL SCHWARTZ Latest version of Confluence is 8.1 https://confluence.atlassian.com/doc/confluence-release-notes-327.html Also have a look to the upgrade path before upgrading, you should also check app compatibility and update path. https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html Regards

Hi @Raphaël NORYNBERG You can create 2 automation that will compare Original Estimate to Time Spent when WOrk is logged and When Original estimate is updated. ex of the first one: When Work Logged If advanced compare {{issue.timeoriginalestimate}} < {{timespent}} Then use action to send notification to slack Second When…

Hi @Joe Pursel , yes it's in the reverse order on Cloud, I don't know why.

Each level in the hierarchy are mapped to an issue type in JIRA. The issue type icon can be updated by your administrator.

Hi @Neil Wills It's configured at the instance level in Advanced Roadmap configuration. https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/#3.-Associate-the-issue-type-to-your-hierarchy You will have to create the issue type first in JIRA then create the level and…

Hi @dean87 I think the change is intended, you are right on previous version of Confluence the version number was updated like it's describe in the doc for that Confluence version Once you've deleted a version, the other versions are re-numbered where necessary.…

Hi @Chantale Simard Fields that are displayed are fields that have been added in the request type fields, so if you add you fields into the screen but do not add them in the reauest type, they should not be displayed to the customer but will be for the agents.…

Hi @Gilberto Vazquez Regarding the accent part it may be related to this issue https://jira.atlassian.com/browse/CONFSERVER-81330 What is the Confluence version you have upgraded to, db version and OS ? Regarding the date issue it may be this issue https://jira.atlassian.com/browse/CONFSERVER-81876 Regards

Hi @Cristina - Elena Andrei Parallel sprint is a feature that allow you to start multiple Sprints in a Scrum Board. By default you have to close the Sprint before starting a new one, it's not the case if you enable this option. It has to be enable for everyone or for none as it's at the instance level. You can enable it…

Hi @Johan Hallin You can probably achieve that with third party app such as Exalate that I never try. One other solution would be to have an automation on 1 side that send a webhook with a payload that contains the data you need to create the issue in the otherside. The webhook in this case will be an automation on the…

Hi @Jenny Chen No, Basic Roadmap do not exist on JIRA DC. You only have Advanced Roadmap but it's not tied to any Agile board. Regards