Florian Bonniec Community Champion

Hi I guess you are good to upgrade to jira 9.17 directly, but always test upgrade in test env first. Jira Software 9.17.x upgrade notes | Atlassian Support | Atlassian Documentation Regards

What is the name of the first option and the same of the second ? cascadeOption("AR", "2 - Medium") ?

Hi @Karl Samson You can refer to this kb. Section cascadeOption() Regards

Hi I just tested the script and fixed the issue import com.atlassian.jira.issue.fields.config.FieldConfigimport com.atlassian.jira.issue.fields.config.FieldConfigSchemeimport com.atlassian.jira.issue.customfields.manager.OptionsManagerimport com.atlassian.jira.project.Projectimport…

In the Project Settings > Screen > Select the screen for the type you have the issue on. https://www.youtube.com/watch?v=CVnoKD1hqSM Regards

Hi @Machine Rob G Someone my have remove summary from the edit screen. Regards

Hi @Bogdan Adaszyński Maybe someone updated the mail handler. Create issues and comments from email | Atlassian Support Please review the Custom email handlers section. Regards

For JIRA a Story/Task is considered as completed when all the sub-tasks are completed. Because a Story is supposed to be planned and completed in just one Sprint it means all subtask should be planned in the same sprint it's why they are not displayed in the backlog. If you need to have a Story across multiple Sprint in…

Hi @Mathew Lederman Have you try the following format ? { "fields": { "customfield_40197": [ {"accountId": "<ACCOUNTID>"} ] } } or { "fields": { "customfield_40197": [ {"emailAddress": "kchary@corelogic.com"} ] } } Regards

Hi @Christopher Rodgers If it's not listed in the board config Issue Detail View, that means it's not available. I would reach out to the app developer to request the field to be added. Regards

Hi If you want to limit the links with behaviour when clicking on More > Linking, you cannot. It only works on fields, that do not include Link action. One way to limit the list value everywhere is to use an app named Extended Scheme for JIRA. Extended Schemes for Jira | Atlassian Marketplace Regards

Hi @Karmandroid Singularity Your hierarchy is not compatible with Advanced Roadmap. The link type is custom and is not used by Advanced roadmap. Advanced Roadmap use the Parent Link field to reference the parent but you cannot alter the basic JIRA hierarchy which is Epic > Story/Task?Bug > Sub-tasks. With a custom…

Hi It will depends how you wan to manage permission, but you could add user to project role with teh REST api. Jira 9.13.0 (atlassian.com) Regards

HI @Adam Procházka Could it be related to this KB ? Regards

Hi @Prasad_Biddika User can use the REST API, by default. If you want to block API usage, I guess you will need an app such as API Token, configure it to only allow API call using Token and block the one using the basic authentication.This app allow also you to manage active token and who can create tokens. It will be…

HI @Prerana Bhatt Koulmane Sathyanarayana There is no default behaviours that do it, you could create an automation for JIRA that closed issues in Resolved status not updated in the last 3 days. Regards

Hi @Ron Moses In JSM when a Customer is on the customer portal, he will be able de raise a request but on the top right he can see any open request. From there he will be able to filter on Open, Closed request he previously raised or that has been shared with him. If you cannot find it, this KB may help.…

Hi @sebastian.walter You can set a Security level for any issue type except issue type of type Sub-Task has it inherit the one from his parent. So yes if you add additional levels, you will be able to set security level. Regards

Do you have any app available ? With just automation, you can add all comments in 1 comment on the new issue. Trigger Link create 'Cloners' Action {{#destinationIssue.comments}} {{author.displayName}} {{body}} {{/}} Regards

Hi @Gregory Kremer Do you need to keep the content of the comment or also the author and dates ? Regards

Hi @Chris K You could use the following function portfolioParentsOf issueFunction in portfolioParentsOf("project = A and type = Epic") and type = Initiative But in order to work with AR, I recommand to add filterring on the projects you are expecting to have Initiatives, otherwise you will reach the 100 project limit of…

Hi @Support Panorama Did you follow this KB ? Add a custom email account | Jira Service Management Cloud | Atlassian Support Regards

Hi @sophia_schmid If you are using POP3 mail server the message is deleted once processed by JIRA. Email process for POP, IMAP, cloud, and other email types | Jira Service Management Cloud | Atlassian Support Is the email attached and you cannot open it or is it not attached to the created ticket at all ? Regards

Hi @Marco Dieckhoff I think IMAP let the message in the inbox and just mark them as read. POP delete them when processed. https://support.atlassian.com/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/ Reagrds

Hi @Santhosh Raj You should be able to see them except in a Scrum board in the backlog section. Regards

Hi @Brady Buttrey You can use the API reference to help build your payload. https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/ Regards

Hi @Wayne_Reilly I think there is some feature for this in OpsGenie if you use this tool. https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/ Also you could create a scheduled automation to set a Team field value and base queue on it, so new shit could review in progress tickets…

If in some use case they some receive the notification but for some other they do not, I would guess it could be an issue on the mail server side with the notification being added in the spam folder. Also exclude person who cause the issue is checked so they will not receive it if they added the public comment. Regards

Hi @Dinonath Khan Does it happen with all your customer or just some of them ? Configuration seems right. Regards

Hi You could evaluate Scriptrunner Behaviour for that purpose. https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud Regards