Florian Bonniec Community Champion

Hi @Vasilescu Ovidiu This tab come from an app JSU. You can get the full issue history using the REST API like you seems to have already try. What is the issue with the rest api ? You can get the json response then parse it to get the information you arel ooking for. Regards

Hi What do you mean by "newer Jira view" ? Are you on Cloud or Data Center version ? What is your JIRA version ? Do you have sub-tasks under the task ? Regards

Hi @Rashmi Singh Do you have result when searching for your filter but not the right filter is listed or do you have no filter returned at all ? Do you have any special character in the filter name ? If possible can you share a screenshot of what is returned if it's not sensitive data and the name of your filter ? Regards

Hi @Enrique Valverde Soriano I usually avoid to query the db directly but you can do it by connecting to the db. You need your db admin to create an account with read only access to the jira db they have configured for the app. Then base on the JIRA db schema and the jira version you can query the db using script or mysql…

What is your current automation for jira version and jira version ?

Actually you have 3 links equals to issue.issuelinks KPBF-2237, QDCJ-91 QDCJ-89 Last seems to be QDCJ-91 First link may be QDCJ-89 and do not have issue.issuelinks.first.inwardIssue If it's the case I guess {{issue.issuelinks.first.outwardIssue.key}} should return QDCJ-89. You cannot really be reliable on the first or last…

Hi @Steven Johnson The issue is with the last keyword. You take all the links, get the last (QDCJ-89) then return inward link but it do not have any and will return null. You need to use the following if you want all the links {{issue.issuelinks.inwardIssue.url}} or {{issue.issuelinks.outwardIssue.url}} Regards

How this payload is generated ? Do you do in in code or do you try using a tool such as Postman ? Seems like there is a special character somewhere or encoding issue. Regards

Hi @Firas What is the payload you send ? Regards

Hi @Tobias Guss Do you have any error in the dev console of the browser or the jira logs ? Regards

The user who close the sprint should have had a pop up asking what to do with the not completed issues. https://confluence.atlassian.com/jirasoftwareserver/completing-a-sprint-938845450.html Issues should be in the backlog or another sprint in the same board. If not it may be related to the JQL the board is based on and…

Hi @Kishore D Is the In Progress status mapped to the last column of your Sprint board ? Do you have the warning that some task are not completed when closing the sprint ? Regards

Hi No actually it will be empty. getActionName() refer to the workflow transition, Update is not related to the WF so it return null. https://docs.adaptavist.com/sr4js/latest/features/behaviours/api-quick-reference Regards

Hi @Andrew Hallock Maybe this KB can help you. Please, test it in a test env before doing it in produciton. https://confluence.atlassian.com/jirakb/notification-jira-service-desk-is-now-jira-service-management-keeps-displaying-1141481688.html Regards

Hi @support for vo There is 2 way to do it. You can select a Guide Workflow in the Rule Behaviour configuration then for each Fields you can add a condition to execute only when it's a certain action suche as Create. You can also in you script add the following condition at the begining of your script. if(getActionName()…

HI @Christian Wildner When you have to scroll in the page the Edit action is no longer avaialble until you go back to the top of the page. Is it the issue you are referencing to ? The bar where the edit button is is not sticky so is hidden as soon as you scroll a bit but should be back when going back to the top of the…

Hi I guess for your first question, no it should display it when breached not hours later but this is porbably related to index issue. In the UI it will not be displayed Breached but it will turn red with a clock when it keep running, pause symbol (||) if it's in pause and X if it ends but breached. So maybe it's not…

Hi, As suggested below you should be able to do it using Scriptrunner base on the 2 links I provided to you. You can create à listener on issue updated even then check if the update is related to the field. If it's the case, check the value added and update cc field accordingly.I recommend to not trigger any event when…

Hi @jira_admin_cu You can download automation for jira app below: https://marketplace.atlassian.com/apps/1215460/automation-for-jira/version-history You can also do it using scriptrunner by updating the user picker field and add the users. The example below should help you do create the require script.…

Hi @Santosh gunisety I think this is due to the fact that there is either custom Javascript:HTML in field desciption or it' s fields from 3rd party apps suche as Message Field. I don' t think you can do much except reaching out to the app dev if it's related to a field that come from an app. If it' s related to…

Hi @Deniz The image seems to be a link to the image on a remote website (lucid.app) but not an attachment in the page. It seems that your confluence server cannot reach the image. It can be due to the fact that the image no longer exist on the remote server, you have no longer access to it or there is network issue between…

Hi @Fernando Simões You send an array with 2 times the same value. Regards

Hi @Tim Hailey SLA configuration seem to be right, you can try use Assignee Change too. It has breached as it's displayed in red, have you try to re-index your project and see if it's returned by the JQL and display in the report ? Regards

Hi @Vara Prasad What roadmap are you referencing to ? Is it the one from Advanced Roadmap that come with JIRA DC or is it one from a 3rd party app such as Easy Agile? Regards

Hi @Suryansh Tiwari You can use the get issue endpoint with expand parameter, this will allow you to expand, changelog. https://docs.atlassian.com/software/jira/docs/api/REST/9.3.2/#api/2/issue-getIssue Something like {jira_baseURL}/rest/api/2/issue/{issueIdOrKey}?expand=changelog Regards

Hi @fobrutsky Last time I face this use case I end up creating a new comment by copying the current comment then deleting the old one. Pretty sure I did not manage to make the update function worked. So something like that: new comment = commentManager.create(comment.getIssue, YOURNEWUSER, comment.getBody(),…

Hi @Leonardo Boaventura You cannot stop the SLA of a Task base on what happen to another Task. SLA will start, pause or stop only following event toward the task the SLA is on. What you can do it to make the child task to update the parent in order to make the parent pause/stop the SLA depending on the configuration of…

Hi @Sean Kim It should display the 'Macro Title' no ? {helloworld} is the macro 'Macro name' as documented here. Regards

Hi @Tim Perrault You have to get the object that represent the user instead the user id. You can do it using userManager class. Base on the code available here I've create a script that I've not tested but should work. Btw, the website mention have lot of usecase you can use. import…

Hi @Esteban Tello It does not seem to have any easy solution for that. https://jira.atlassian.com/browse/JRASERVER-16883 Regards