Thomas Deiler_db00h3 Community Champion

Dear @Max , either the API works or not. I do not know about any feature to enable only specific API functions. Most probably you are facing a permission issue. Can you create an issue by using the same credentials when within the browser? If you can, can you please post the API call inclusive JSON body? So long Thomas

Dear @Mette Herold , you can setup swimlanes upon Queries. In the query you can make use of the JQL functions * linkedissue * linkedissue() * parentEpic() They are described in the Advanced search reference - JQL functions. So long Thomas

Dear @Udhayakumar Uthamarajan , I am not familiar with the Rest Client - just with the pure REST API itself. When you want to perform a transition, you need to "Get transitions" first. In the response is a list of all transitions the requesting user can perform right now. You need to extract the ID so that you can "Do…

Dear @cmbollareddy , I don't understand your setup in detail. Nevertheless, when you exchange the current used DB with another one (other vendor / other version) the recommended way is to export Atlassian Apps Data to backup files, shut down apps, restart apps with either modified dbconfig.xml or via Wizard from scratch…

Dear @Udhayakumar Uthamarajan , to be honest, the API restricts modification of the history (changelog). When you create new issues, they start with an empty history. With other words - you can't do what you want. So long Thomas

Dear @prabakar_m , first have a look at the advanced JQL function reference. Especially the functions: * linkedissue * linkedissue() * parentEpic() If this does not help, evaluate the add-on JQL Search Extension. So long Thomas

Dear @Howard Davidson , I have no clue how you configured user management in Fisheye in details. I recommend to use Jira as a User Server. Then you have the same set pf users in Fisheye and in Jira. If you have in both applications your own set of users, then you will breach your 5 user limit. The link explains this for…

Dear @Coline Macorol , as written in the API document: The name of the multipart/form-data parameter that contains attachments must be "file" Replace $postData = array('file_contents' => $cFile); with $postData = array('file' => $cFile); So long Thomas

Dear @anasuya , I cannot see to much details how the project is configured. But have you tried to click on the link "Create epic" and drag&drop one issue from the right side onto the new epic? Just to be sure if the mechanism works as specified. If not, can you post the board's general configuration tab? Thanks Thomas

Dear @[deleted] , just to be sure, that case sensitivity is not the root cause: Have you tried updatedBy() So long Thomas

Dear @nick , in this case, and this is pest practice not just for Jira Service Desk, the employee (john) will open a ticket directly in behalf of the customer (jack). Forwarding the mail is less efficient. Agents can do this: This practice is also done when someone rings the support by phone. The agent will create the…

Dear @Isaac "Link" Linkletter, A-CSM , the point is, that aggregation of "time in a status" with several transitions back and fourth is not possible with JQL. The information is all in the history of one issue, but you need to do this on your own. So long Thomas

Dear @Karan Sehgal , I doubt, that there is an existing solution for rendering Excel files from perforce and displaying them in Confluence. You need to implement this on your own. Sorry, that I cannot help further. Thomas

If you find this thread useful for other reads, do not forget to press "Accept answer". Thx Thomas

Dear @[deleted] , If you were using Server you could do a redirection of the external portal URL. This is normally done within the proxy in front of Jira. But for cloud Atlassian manages the upfront traffic and all cloud instances are open for everyone. This is true for the case, that new customer can register on there…

Unfortunately the view in the board can not be customiszed. The upper way just works for the issue fullscreen mode. Its classic Jira.

Dear @nick , from the screenshot I can see that you user the standard email handler of Jira Core and not the specific one for that SD project. Please follow this link for details. This is the preferred way by Atlassian. But if you know what you do, can you tell me the reason for your configuration? So long Thomas

Dear @Dennis_H , I just checked on cloud: It works as expected. In which view are you? Issue Quickview of the agile board?

Dear @Thijs Lecomte , to be honest, the community are almost volunteers not under contract with Atlassian. So we have no insight in the product strategy of Atlassian products. I recommend to search for existing suggestions on https://jira.atlassian.com/secure/Dashboard.jspa. Eventually staff members will read this question…

Dear @Sternóczky Ádám , without plugins you can add a "dummy" transition to your workflow (named "Set Priority"), that points back to the same status. This transition can be performed by "Project clients" (conditions). The screen has only "Priority" configured. All other transitions should be then restricted to "Project…

Dear @Mogens Hald Kristensen , it could be the case, thea the automation rule is run as by a user that is not enabled for this security level. Have a look at this page for details. So long Thomas

Dear @anasuya so you wrote, you already linked them to Epics. How did you do this? So long Thomas

Ahh sorry - missed this detail. * Go to Setings > System * Click on advanced settings button top right * edit the property: jira.table.cols.subtasks * add ",duedate" (without quotes) behind "progess" * press Update So long Thomas

Dear @Sian Snook , * create a new filter eg. "project = ABC AND status changed before -4d and status was "In Progress" and status = "In Progress" * save the filter (button: save as) as "Alerts too long IN PROGRESS" * press the link Details next to the filter name * Select "New Subscription" * Now configure when you would…

Dear @Isaac "Link" Linkletter, A-CSM , Eventually this could help: https://ecosystem.atlassian.net/wiki/spaces/JCHART/overview So long Thomas

Dear @Dennis_H , sure. you need to add the field "due date" to the screen uses by the subtask(s) of your project. Administration > Issues > Screens, select the screen used and add at the bottom of the list "due date". So long Thomas

Dear @Kelli Cristina , yes you can. "0,5" as the value for story points can be set in Jira Software Cloud. Apart from the technical feasibility I cannot recommend to start at 0,5. The minimum for one team should be "1". If you have identified stories, that are half of a "1" story, then adjust your scale. The 0,5 will be…

Done miss the successor of this article: How-to setup a secured Jira Software 8 on openSUSE Tumbleweed in less than 30 minutes

Dear @Karan Sehgal , I doubt that there is a solution to buy. Just Displaying the files (in tree format) with links could be realized with some scripts that push information inside Confluence by Rest API calls. But duplicating data by coping the file content inside one confluence page, doesn't make really sense. So long…

Eventually this could also help: https://ecosystem.atlassian.net/wiki/spaces/JCHART/overview