Thomas Deiler_db00h3 Community Champion

Dear @Joey Lovett , it seems that you have to reveal a little bit more of information. Apologize that the community doesn't know how your Jira is configured. Thanks for understanding Thomas

Dear @Tamari Janelidze , I have a solution, but it is a bit tricky: * Add our users to the groups as usual. * Write a cron job, that polls the "Audit Log" via REST API every lets say 10 minutes * GET /rest/api/2/auditing/record * Limit the search with "from" and "to" * check for group modifications * fetch users email…

Dear @bharath reddy , as in most times LDAP integration to Jira is read-only, you cannot. You need to unlock this first in the LDAP settings and additionally the technical user accessing LDAP need also read/write access. Have a look at this article for details, please. So long Thomas

Dear @suresh raman , that depends what you understand under "integration". You could link both instance with application links. Then you could see eg. with the activity gadget what's going on on each instance. Better you tell me, what you expect to do in detail. So long Thomas

Dear @Georgios Samaras , I have no solution but a work-a-round for you. Follow this article and modify the word templates. Export as word and then convert to pdf. So long Thomas

Dear @[deleted] , it seems that you use Jira Server. You can use Basic Auth instead and ask the user to login to your server. Then all REST calls are done with the permissions of this logged in user. So long Thomas

Dear @[deleted] , you could use the simple Filter Gadget three times and assign each a filter like this issuetype = "Bug" and createdDate >= startOfDay() issuetype = "Bug" and createdDate >= startOfWeek() issuetype = "Bug" and createdDate >= startOfMonth() If you need day, week, month back: issuetype = "Bug" and…

Dear @Bob Whitty , I just created a new custom event with template "Generic" (Admin>System>Events) and added this as a post function to a test workflow (Admin>Issues>Workflow>Transition: It worked like a charm. Can you describe what steps you exactly did, so that I can help? So long Thomas

Dear @kunti pawar , I assume that you would like to have the same functionality the "Comment" has currently to "copy" to a custom field. Unfortunately this is not possible. Comment is a system field. You could just add a custom field of type text-multi-line and name it eg. "Comment2", but it will not be treated as a…

Dear @[deleted] , unfortunately this is not possible with Jira out-of-the box. You will need an add-on. Alternatively as a work-a-round, you could remove this custom field from Issue Edit Screen, only, and add a restricted (conditions) transition to your workflow (with a transition screen with this custom field), where the…

Dear @Lesedi Molokomme , unfortunately this is not possible with one call. You have do to this per project. If you think, the REST API should be extended, then feel free to create a new suggestion at https://jira.atlassian.com So long Thomas

Dear @Yampalla Srinivas , all is described in details here. If you have further question let me know. <Context path="/secure/admin/SendBulkMail!default.jspa" docBase="" > <Valapp className="org.apache.catalina.valapps.RemoteAddrValapp" deny="*" /> </Context> So long Thomas

Dear @Michael Augustinavicius , not done before but one solution at hand. * Increase the log level of selected user action and write this information to a separate log file. * This has to be done in the log4j configuration to be persistent after service restart. So long Thomas

Dear @Daniel Olivares , unfortunately not out of the box - but with webhooks. Create a custom automation rule: WHEN: Issue created IF: Issue matches: reporter = <your customer> THEN: Trigger Webhook URL: ... The URL has to point to a script that calls the following REST method: POST…

Dear @[deleted] I recommend to contact the support to clarify. If you have the starter license you can create at least a suggestion at https://jira.atlassian.com or this bug is already known. So long Thomas

Dear @Paul Stewart , the problem is that Request Type : Issue Type is a "many to one" relation. Means, you cannot just change the Issue Type without changing the Request Type. What you could do, is fire a Webhook, that is calling a script, that moves this issue to another one by calling a REST method. If this doesn't work…

Dear @Paul Stewart , you can do what you want by creating your own custom automation rule: Note: you can change the request type only, if the issue type of the new request type is the same. So long Thomas

Dear @Travis Collopy , great, that you are addicted to Atlassian tools! You can use this at home, too. You have two options for a Family Jira Service Desk or just Jira: a) fetch a starter license for 10 $ and install it on a server of your choice. b) pay for 3 agents (parents) on Cloud with "infinite" kids (customers) $ 10…

Dear @Suraj Rajoria , all this "suddenly" on cloud is most probably an issue of Atlassian, when you are 100% sure, that you didn't change anything on your side! Have a look at https://status.atlassian.com. If there are no announcements reflecting your observation, open a support request. So long Thomas

Dear @dachel.cusco , this seems to be changed during the past years. The Server ID is not bound any more to the license. You can just paste the license when asked during the installation process. Re-issuing the license key is required for evaluation licenses, only! So long Thomas

Dear @Chandra Sekhar , you can achieve this upfront. Configure your mail account to either strictly forward a copy (not bounce) of any incoming mail to another account, or by a custom rule to create a copy in another folder. What's possible, depends on your mail server. So long Thomas

Dear @Jon , if you have already bought this plugin than you have to write a groovy script. I have too less xp to advice you for writing such a script. You can ask for help in the developer community of Atlassian. The API calls can be also scripted. No plugin is required. Depending on your knowledge you can use eg. PHP or…

Dear @Ash , everything is fine with the above request. You have to paginate to get more. This limit has been hard coded to the rest api for cloud. There are no other ways as I have already described. So long Thomas

Dear @Madhu Mullangi , @Rajendra Singh , I am a bit lost with your observations. Like shown in the upper two screen shots the JQL is Ok "ANY ISSUE THAT HAS "ONE" AND/OR "TWO" AS A COMPONENT" What do you want to achieve? "ANY ISSUE THAT HAS "ONE" AND "TWO" AS A COMPONENT" Then you have to do as described in the other post.…

Dear @Ash , was this answered to your satisfaction? So long Thomas

Ah, ok - this seems to be a server only feature - sorry, you didn't tag this question as CLOUD. Then you have to wait for this feature until Cloud can do, too! So long Thomas

Dear @Sam Nadarajan , The account are created - they should get a notification mail. I don't get the second part but how difficult would that be to do in the future? What do you mean? So long Thomas

The limit of 100 cannot be extended for your rest function. You need to pull each changelog for each issue the filter call will return.

Dear @Manish Kumar , most probably this is done by an automation rule of your JSD project. Jump to the project settings and click on "Automation" to see and check all rules. So long Thomas

Dear @Ash , you can work-a-round by pulling the changelog directly instead of the search: GET /rest/api/2/issue/JA-8142/changelog So long Thomas