Thomas Deiler_db00h3 Community Champion

Dear @Graham.Wilson , I do not really like to recommend addons on the marketplace, but just search for time in status. So long Thomas

Dear @Prasad Netaji N , repeating the summary in the body isn't quite helpful for us volunteers to help the community. We love to puzzle for sure, but providing more information (examples, background, motivation, ...) makes life easier. So long Thomas

Dear @Steven Mustari , there is a work-a-round described in the referring suggestion: https://jira.atlassian.com/browse/JRASERVER-38117 Have you tried this? So long Thomas

Dear @Justin V , I just did what you wanted on my system: * Added a Multi-line text custom field called "Acceptance Criteria" * Wrote "text" inside * added this field in board configuration / tab "Issue Detail View", section "general fields" * It showed up unter "Details" in Issue Quick View on the right side. (Jira…

Dear @Justin V , does it show in full screen issue detailed view? Thomas

Dear @Carl Bishop , first try sending a mail manually to different recipients: https://replace-with-your-cloud.atlassian.net/secure/admin/SendBulkMail!default.jspa this should light a little bit what's going on. You can also switch to the outbox ans see if something got stuck. It's also possible that Office 365 blocks the…

Dear @Justin V , if "none" default value was not created by you, then it is a synonym for NULL. Add something like "empty" as a default. Then it should show up. By design custom fields are not shown before they have a value unequal NULL. Not even only on the agile boards. So long Thomas

Dear @SyntheZ , the Rest API POST call is simple. First you need to figure out how and if you can fetch the event. Adding an attachment throws an "Update Issue Event". The fired mail contains the issue key, the "issue updated" and "attachment" as key words. When you can write a filter for those mails, then the REST is…

Dear @SyntheZ , without investing in add-ons you need to have some technical skills. One idea (less coding/less elegant): When someone adds an attachment, an event is triggered. The sent email could be caught, parsed for issue / attachment information and then call a POST /rest/api/2/issue/{issueIdOrKey}/transitions to…

Dear @Ivan Torres-Candelaria , moving issues from one project to another as Service Desk Agent requires the permission "browse project" in both SD projects. "move Issues" on origin and "create issues" on target project. So far nothing new. Now you add a new Security Issue Scheme to project "Infrastructure" with two…

Dear @Greg , I had in the past a similar error when upgrading confluence. The reason was that while shutting down confluence the Synchrony process was not terminated. The process occupied the resources. Killing it manually solved the issue. Eventually this helps ... So long Thomas

Dear @Karl Samson , a socket error could (normally) have 2 reasons: * The socket is already used (zombie process) * You do not have the rights to use a specific socket Confluence uses Synchrony for collaborative editing. This uses additional sockets for communication. Eventually you updated from an older version ... (more…

Dear @Jules Choquart , if you are technical - walk the API 'path'. So long Thomas

Dear @Karan Sehgal , do you just want to make them visible or with interaction in confluence? So long Thomas

Dear @serge calderara , you are talking about dashboard view, not queries. So the maximum flexibility you can get by having a one to one mapping of "Request Types" to "Issue Types". If your give me more details about this "flagging", I can provide a less generic answer. So long Thomas

Dear udelle.govender@fnb.co.za do you have more information for us? Screen shots, versions you use + browser vendor? So long Thomas

Dear @Salih Zengin , this is by design currently not possible. Please see the suggestion JSDCLOUD-4636 for more details and vote for this feature. So long Thomas

Dear @Raghu , of cause I am not employed by Atlassian. This community is driven by a majority of volunteers, that answer the questions. To read more about Community Leaders follow this article. Atlassian Team members also answer questions. You can see this at the suffix behind the user name. The plans about the future of…

Dear @Harvey Bennett , I checked it on my own and found out, that the endpoint description of Atlassian of the REST API was incorrect - I looked at an outdated page :(. The current API. The upper URLs were fixed by me. So long Thomas

Dear @Harvey Bennett , possibly the REST API is disabled. Have a look at this page to double check. So long Thomas

Dear @Harvey Bennett , I assume, that you access your Confluence normally with this URL from any browser: http://localhost:8090/confluence Then the correct REST API for getting content would be: http://localhost:8090/confluence/rest/api/content?title=Pagetitle&spaceKey=MBS&expand=body.storage If your Confluence is located…

Dear @[deleted] , because your few words on this questions, I have a lot to assume. I guess you would like to modify the code to allow anonymous spaces. You can do. If you are owner of a valid license, you can download the source code of Confluence Server, modify and compile it. Depending on your skills and time you could…

Dear @[deleted] , have a look at https://status.atlassian.com. You can check, if there are any incidents ongoing. If the situation does not change, I recommend contacting the support. When you are logged in to your cloud instance, you can select it in one of the drop-downs. So long Thomas

You are welcome!

Dear @Bob Whitty , so how you described, it seems, that the events show up in the post functions, right? The problem currently seems to be that none received emails, right? Is it possible, that you notification scheme does not "handle" this new event? Have a look at this article to double check. So long Thomas

Dear @Bob Whitty , I am a bit struggling. Your link in the post points to a cloud how-to. Petter's is pointing to a server related. What do you use? BtW: the mapping of an Event to an Issue Type is indirect: An Issue Type is associated to one Workflow, a workflow transition is associated with one Event, one Event triggers…

Dear @[deleted] there is a simple answer to your question: That's how Atlassian has implemented it. If you would like to change this, I recommend to raise a suggestion at https://jira.atlassian.com. So long Thomas

Dear @Scott Margolis , Just raise a support request to clarify with Atlassian directly. So long Thomas

Dear @DCCS IT , you could read the group information with the following REST call GET /rest/api/2/group/member and then push the users to your organization POST /rest/servicedeskapi/organization/{organizationId}/user So long Thomas

Dear @Sue Webber , you could "trigger a webhook" from the workflow in cloud. As webhooks are always HTTP/GET you have to call a script on another server that calls POST /rest/api/2/issue that will create the new issue on the server. So long Thomas