Diana_Architect_ZigiWave Atlassian Partner

@Jake Warren did you check up with Zendesk's team? If you decide to switch the approach and see whether a 3rd party solution might be suitable - check out ZigiOps. It's a no-code solution that will connect zendesk & jira bi-directionally, transfer the data you want, and sync them automatically. You can customize it (tweak…

@Guilherme de Oliveira Viol hi! I want to add another possible solution to the line of suggestions. If you're open to using a 3rd party tool, take a look at ZigiOps. It's a no-code solution, that can connect your instances and sync their data. It can be customized to fit various use cases. It will help you sync the…

@Marieke Cozijnsen hello! It should be possible. If you're open to trying out an external solution, i'd like to propose looking at ZigiOps (check it out on the Atlassian marketplace). It's a no-code solution that connects Jira &Azure (and other systems) bi-directionally and syncs their data. You can customize it to fit…

@luming hi! Did you resolve the issue? A little bit more data will be useful. Also, have you thought about using a 3rd party solution to make the integration? If not, but you're open to such, check out ZigiOps. It can connect the two systems instantly and transfer the data you need. Feel free to explore it and book a demo…

@Gundeep Suri hi. So sorry that you've encountered such issues. Have you thought about using a 3rd party tool to help you with the migration? If you're open to the idea of using one, check out ZigiOps. It will help migrate your projects (with all their corresponding data) from one instance to another. No additional coding…

@Iain Johnson , hi! Glad to hear you've resolved your issue. In case you decide you try an alternative approach in the future (like a 3rd party option), check out ZigiOps here at Atlassian marketplace. It connects the two systems bi-directionally and syncs them instantly. No additional coding. If you want to see it in…

@Rahul Pardeshi hi and welcome to the community! There are plenty of options on the Atlassian marketplace. The tool(or method) of connecting those systems is usually based on your use case. If you decide to try a 3rd party solution, feel free to look at ZigiOps. It's a no-code connector that helps establish a…

@Nico Ocampo hi! Hope you've resolved your case by now! Just to add to Brad's comment - you can check out the marketplace for tools that can help you with the migration (if you're open to using such). Plenty of options to choose from. I'd propose looking at ZigiOps. Along with integrations, ZigiOps can be used as a…

@Anthony Morais hi! Hope you've found the reason behind the duplication issue. May I ask if you're using any additional tools to establish the integration? Perhaps the problem comes from it? I'd go back and see if the mappings are set properly. If, at some point in the future you happen to have a similar project and you're…

@Heydi Menéndez hi there! Feel free to check out ZigiOps. It will help you instantly connect the two instances, transfer and sync data between them (projects/issues/etc.). You can modify it to fit current (and upcoming needs and requirements). Check it out and if you want to learn more (and see how it works) book a demo.…

@Shashi Matha hi! Feel free to check out ZigiOps. It's a no-code integration tool that establishes in a few clicks a bi-directional connection between Jira and JSM & syncs their comments/attachments. You can customize it to fit also other use cases with those systems and it comes with pre-built templates so you do not…

@[deleted] , as Mark has mentioned - a label should help the identification. I assume you're not using 3rd party solutions to help you with the integration. If you're open to taking a look at such an alternative, check out ZigiOps. It's a no-code tool that connects Jira and Freshdesk in no time. It's customizable to fit…

@Francisca Costa did you manage to resolve the issue? I can agree with Patricia - most like the problem is on the Freshdesk side. So i'd be more persistent in contacting them. I also assume you're not using any additional tool to make the integration. If you decide t try an alternative way of connecting the two systems,…

You should be able to tweak it through the settings 

@Chetan Karadi , hi! I see it's an old question so I hope you've found the best solution for your needs. If you have to execute the Jira SAP SolMan integration again, I will propose looking at ZigiOps. It's a no-code integration solution (a connector) that can connect the two instantly, transfer and sync data (sync SAP's…

Hi! So, you want to integrate Jira & ServiceNow Customer Service Module via the ServiceNow connector for Jira? You should be able to do that. Do you have issues with the connector or still wondering whether or not you should use it? If it's the latter, i believe the Atlassian marketplace has plenty of options - depending…

@Prajwal Ashok Nagrale hello. How did you make the integration? Any tool being used to connect the two? Also, did you check the permissions? Maybe the problem is there. If you use any particular integration tool to establish the connection you (or whoever is responsible) should be able to set the permissions. Otherwise, it…

@Emanuel Y hello. I believe there is more than one way to achieve this. One of them is by using a 3rd party solution. If you decide to give it a go, feel free to take a look at ZigiOps (you can check us on the marketplace). It's a no-code solution that can help you connect the two systems (bi-directionally) and sync them.…

@Julian Davchev hello. I see there are already a few suggestions for solving your use case (using a 3rd party). I'd simply want to add one more - ZigiOps. It's a no-code platform that can help you connect Jira and Salesforce instantly (bi-directionally) and sync them. It can be customized to fit various use cases - such as…

@Adam Hecht hello. Did you resolve your issue? I believe Dhiren's question was whether you use any tool (a 3rd party solution) to connect the two systems or not. A quick look at the Atlassian marketplace can hint at what's offered. Tools like ZigiOps can help you connect the two systems and customize the data you want to…

@prasad biddika hello. Are Jira and Salesforce connected somehow? Perhaps, you're using a tool for that? Maybe the integration is not set correctly. Would you mind providing more details? 

@Denis Rodrigues sorry for the delay. Unfortunately, our tool cannot help you with that currently. It's something our team plans to develop in the near future.

@Gyana Madhuri Kyppa hello! I see some quite helpful options have been offered. If you'd like to try an alternative way that includes a 3rd party solution, consider ZigiOps. It can help you connect your Jira instances, sync them and transfer the data you want from one Jira to the other - project data (tasks, bugs, changes,…

@Denis Rodrigues hi there! I see @Thiago Manini has pointed you to a solution. I'd simply want to propose another option, in case you decide to try a 3rd party solution (either now, or at some point in the future). Take a look at ZigiOps. It's an integration tool but helps with migrations, also. It will help you migrate…

@pmarx hi there! I see Alex has given you a few options to explore. I want to propose another possible solution to your case. ZigiOps is a no-code tool that can help you connect the two Jira instances bi-directionally and sync them (with their data) - you can customize it to sync just the data you want (issues, worklogs,…

@Barış Özer hi! I see you've checked a possible 3rd party solution. May I propose an alternative - ZigiOps. It will connect and sync your Jira & Zendesk instances and will keep them up-to-date in real time (which is what you want - whenever there is a change in one of them it should be visible in the other). Do not…

@nelson hey, did you resolve your issue? As Jack mentioned, perhaps the syncing is not done the right way and you need to reach out to Freshdesk. Hope they've helped you. If, at some time in the future, need to connect Jira and Freshdesk again & you're open to using 3rd party tools - feel free to check out ZigiOps. It's a…

@thejimlee hello. You can achieve this by connecting your instances and syncing them. As said, there are tools available in the marketplace. If you're open to using an external tool, feel free to take a look at ZigiOps. It can help you connect your and your partner's Jira instances, and sync their data (the one you want -…

@Jad Taha hi! Indeed, if you connect & sync the two you'll be able to track not only hours but more. There are plenty of tools in the Atlassian marketplace. If you decide to go with a 3rd party solution, feel free to take a look at ZigiOps. It's a no-code solution that can connect your Jira instances and sync their data.…

@Metheavy hello! Did you manage to resolve the issue? Do you have a particular use case? I see Robert has already shared the link to the documentation. In case you're open to the idea of using a tool (if not using one already), I'd like to propose taking look at ZigiOps. It's a no-code integration solution that can help…