Tansu Akdeniz

You are welcome@Manickaraja. If my answer helped to solve your question, would you please accept it. So that, other people will be able to find this answer easily for similar questions.

in If possible using boardid intead of key to create ticket in JIRA using Rest API ?? Comment by Tansu Akdeniz July 2018

Hi @Manickaraja, What is the actual purpose of doing it via boardid? In JIRA, issues are created within a project. And agile boards show the issues matching their JQL filter. So, if you create an issue for ex in a Project A and your board includes the issues from this project, than it will be automatically shown on your…

in If possible using boardid intead of key to create ticket in JIRA using Rest API ?? Comment by Tansu Akdeniz July 2018

@Mark MarkovBut you can disable opening Epic ticket with an error message. That's a workaround and solves @Chandrasekhar V L's problem.

in Hiding the specific Issue types in Jira Comment by Tansu Akdeniz July 2018

Hi @Emily Mauro, You can create different teams in Tempo. Than manage the members and permissions in terms of approval, planning, browse. Please also take a look at the Global Permissions for Tempo. There is also View All Worklogs permission (Ability to view all worklogs for the project in Tempo Timesheets) in project…

in Tempo: creating groups and confirming privacy settings Comment by Tansu Akdeniz July 2018

Hi @Chandrasekhar V L, There are many ways to do it such as; javascipt, workflow validators, Script Runner behaviours, Issue Type Filters plugin etc. This is a known topic in community. Take a look at this link.

in Hiding the specific Issue types in Jira Comment by Tansu Akdeniz July 2018

Hi @Nick Dring, It is better to check the automation logs in order to detect the rule that causes this reopen action. * Project Settings -> Automation -> View Log Related KB: https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log

in Closed issue reopens when commented Comment by Tansu Akdeniz July 2018

You are welcome @Scott Montney. If my answer helped to solve your question, would you please accept it. So that, other people will be able to find this answer easily for similar questions.

in Hide "Move to Done" button for additional done statuses Comment by Tansu Akdeniz July 2018

@earlramirezYou are welcome.

in Disabling export as word from Page Operations Comment by Tansu Akdeniz July 2018

@earlramirezYou can use the following code to hide it from Page information section also. <style type="text/css"> #action-export-word-link{ display: none} #exportToMsWord{ display: none} </style>

in Disabling export as word from Page Operations Comment by Tansu Akdeniz July 2018

As I know, you can't accept partial content of a page. Maybe you can try inline comments. Than change the content according to it. Related KB: https://confluence.atlassian.com/doc/comment-on-pages-and-blog-posts-139483.html

in How to track, accept or refuse content changes ? Comment by Tansu Akdeniz July 2018

Hi @Esther Duval, When you go to Page History, you can select different versions to compare changes. However, if you would like to add an workflow/version management before the document published, take a look at these add-ons. * Comala Workflows:…

in How to track, accept or refuse content changes ? Comment by Tansu Akdeniz July 2018

Hi @earlramirez, Following code would be a workaround; Confluence admin -> Custom HTML -> Header <style type="text/css">#action-export-word-link{ display: none}</style>

in Disabling export as word from Page Operations Comment by Tansu Akdeniz July 2018

Hi @Bojana Vasic, One of the solution is to add a condition for each transition. There are many ways to do it (generally via add-ons). Ex: * To Do -> Waiting for Information -> To Do * In Progress -> Waiting for Information -> In Progress If you only want to see the button where it came from, than you can use some of these…

in Show just back transition to the previous, even if thre are many back transitions from that status Comment by Tansu Akdeniz July 2018

Hi @Fiona, You can find some different alternatives from this page; https://community.atlassian.com/t5/Jira-questions/How-can-I-search-issues-to-which-a-user-has-commented/qaq-p/91873 If you have Script Runner add-on, you can do it via JQL below; issueFunction in commented("after 2018/06/01 before 2018/07/01 by…

in Jira Comments Comment by Tansu Akdeniz July 2018

Hi @Soporte Ferrovial You can vote this issue: https://jira.atlassian.com/browse/JSDSERVER-3387 However, there are some paid add-ons that provide service desk portal extensions. Tansu

in how to customize Service Desk portal Comment by Tansu Akdeniz July 2018

Hi @Daz Daz, You can use JIRA gadgets within a Confluence page as a macro. It may help to solve your issue. In order to do it: * Go to Confluence Admin page -> External Gadgets * Add the gadget URL (from JIRA -> Add Gadget -> Show XML link) Than you can get any report from JIRA with a given configuration. Related KB:…

in How to show JIRA project logged work hours in Confluence? Comment by Tansu Akdeniz July 2018

Hi @Marzi Goodarzian There are different ways to do it: Take a look at : https://confluence.atlassian.com/jira/tracking-the-time-taken-for-each-workflow-transition-126910724.html?_ga=2.17546681.1435357098.1530520238-2135379397.150175564 As @Grigory Salnikovsuggested, Enhancer Plugin for Jira is a good option also.

in Time between from dreated date and Update date Comment by Tansu Akdeniz July 2018

Glad to hear that. You are welcome =) @Teja

in How to enable/disable checkbox based on user in custom user picker field using behavior script? Comment by Tansu Akdeniz June 2018

Hi @Chandrasekhar V L, Grant the Browse Users permission to your groups from Global Permissions setting. Related KB: https://confluence.atlassian.com/jirakb/unable-to-browse-for-users-and-groups-120521888.html

in Custom Field issues Comment by Tansu Akdeniz June 2018

Hi @Bojana Vasic, You can add "Script Postfunction" to the create transition. This code will guide you. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.IssueManager; import com.atlassian.jira.issue.Issue; import com.atlassian.jira.issue.CustomFieldManager; import…

in How to write postfunction to add random email to custom field based on values selected in anot field Comment by Tansu Akdeniz June 2018

You are welcome @wiyada wongchan

in Can't install add-ons Comment by Tansu Akdeniz June 2018

You can take id, name etc values inside the loop. for(status in statuses){ println "Status Name: " +status.getName(); println "Status Id: " +status.getId(); }

in How to get all Status in jira using java API? Comment by Tansu Akdeniz June 2018

Hi @wiyada wongchan, @Grigory Salnikovis right. If you don't have a connection, go to the JIRA Portfolio marketplace page. Download the jar file and Upload it in "Manage add-ons" section.

in Can't install add-ons Comment by Tansu Akdeniz June 2018

Hi @Narasimha A, KB is linked to a specific space in Confluence. You can use Confluence REST api in order to retrive pages and contents in this space. Confluence REST: https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/ Ex: https://BASE_URL/rest/api/content?spaceKey=ABCD&expand=body.storagerest…

in Need JAVA REST API for knowledge base in JIRAConfluence Comment by Tansu Akdeniz June 2018

Hi @[deleted], * Go to Service Desk Project Settings * Customer Notifications * Edit Template There is a line ;) <a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>…

in JiraServiceDesk remove "turn off notification" from email Comment by Tansu Akdeniz June 2018

Hi @Ramesh Lakshmanasamy, You can use ConstantsManager. import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.config.ConstantsManager; import com.atlassian.jira.issue.status.Status; ConstantsManager constantsManager = ComponentAccessor.getConstantsManager(); Collection<Status> statuses =…

in How to get all Status in jira using java API? Comment by Tansu Akdeniz June 2018

Hi @Teja, You must leave this line as below; def issueId = getFieldById("id") When you load a transition/edit pop-up, script gets the id of an issue with "id" parameter. Do not change it :) It should work. Example; https://scriptrunner.adaptavist.com/4.3.5/jira/recipes/behaviours/subtask-default-fields.html Tansu Akdeniz

in How to enable/disable checkbox based on user in custom user picker field using behavior script? Comment by Tansu Akdeniz June 2018

Hi @Scott Montney, The single right-most column will always be green, representing items in a 'successful' state. Maybe you can use done column with multiple status mapping. https://confluence.atlassian.com/jirasoftwarecloud/configuring-columns-764477997.html Tansu

in Hide "Move to Done" button for additional done statuses Comment by Tansu Akdeniz June 2018

Hi @Linda Brown, If you have Script Runner plugin, you can list the linked issues of Service Desk project. Here an example JQL: project = LINKEDPROJECT and issueFunction in linkedIssuesOf("project = 'Service Desk' and Resolution is EMPTY", "relates") Doc: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html…

in How can I create a Queue to display Linked Task Key Comment by Tansu Akdeniz June 2018

Hi @Benedito Silveira, Go to Confluence Admin -> User Macros -> Create a user macro * Give a macro name (ex: pagebreak), category, etc. * Select "No Macro Body" * Add the line below to "Template" ## @noparams <div style="page-break-before:always;"></div> Than, user this macro in page content where you want add a page break…

in how to insert pagebreak into confluence wiki page Comment by Tansu Akdeniz June 2018

Tansu Akdeniz Community Champion

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