Tansu Akdeniz Community Champion

Hi @Aya AlJboor Sure, you can do it.

Hi @Leo As I understand, you have Jira Service Management and you try to configure built-in automation. Please check my sample rule. When: linked issue is transitioned If: linked problem is in Resolved status and source issue "incident" is in progress. Then: transition issue to abc status. Automation for Jira (what I…

Hi @Pascal Since it is server version, this feature can be used if you have Jira Service Management 4.11. For cloud, it is built in. Please take a look at this article. Best

Hi @Oz Shaul Welcome to community. Please check this article to enable rich text editor. Best

I mean the screenshot you provided will create an issue but there will be no link btw source and target issue. In order to do that, you should add a new action (not condition) which is "Link Issue".

Hi @Daan Gönning Can you please verify the existence of the fields in target support project? For example, it says "Same issue type". Do all issue types in Service Management project exist in Support project too? Please check all the mapped fields. ps: After solving the problem, you can add a component to this rules which…

Is it server or cloud? Did you check the logs?

Can you please share a screenshot? Is it a server or cloud version? If it is server, what about the logs? (Jira Home Directory -> Logs -> atlassian-jira.log)

Hi @Mandar Mondkar Welcome to community. You can only create an issue from top "Create" button. Can you please share the error? To create a sprint, please take a look at this article.

Actually, the syntax seems fine. In order to double check the customfield mapping, it could be better to tick the map field value checkbox in csv wizard. Did you have a chance to do it? Btw, I assume that custom field is added to issue view screen. Otherwise, it is not shown in the issue although it has a value.

Hi @Thomas Kurian I assume you didn't make any configuration change ? Please re-check the data especially date format if used. If problem continues, it could be better to create a support ticket since it is cloud version.

Hi @Tom B Welcome to community. Did you look at the importer logs? It may give a relevant information to find out the issue. In Jira mapping page, where you chose the corresponding Jira field, there is a checkbox called map field value. If you choose it for select list field, the next page in the wizard allows you to…

Hi @Marian Branski Welcome to community. It could be better to create a support ticket to Atlassian to investigate. You can use this link: https://support.atlassian.com/ Best

Hi @Florian Schomakers Did you check this e-mail troubleshooting page? * https://confluence.atlassian.com/servicemanagementserver/troubleshooting-issues-with-the-email-channel-939926309.html Btw, customers do not get default Jira notifications they just get customer notifications specifically designed for service…

Hi @Aviv Agdarov Welcome to community. First one is an extra feature specifically designed for Jira Service Management. You can configure e-mail templates for each action depending on your need. Second one is default Jira notification and can not be customized. By default, only customer notifications are used for portal…

Hi @Bill Brinkley If you give space admin permission, they can delete it. There is an open ticket for it. Please watch and vote it. Best

Hi @Anderson Hsu I am not sure if I understood it correctly. Giving a browse permission for a single page doesn't always mean that they can see it. To view the page, specific group should be able to see the space and parent pages. Please check this. Space A -> Page B --> Page C (Group D is granted) If Group D can not view…

Hi @Pooja There is an open ticket related with it. Please vote it. Best

Hi @Tamil If you only want to use Tempo for worklogs, follow the steps to disable default Jira worklog. Otherwise there will be two different alternatives for users. Best

Hi @Leo It is possible to do it via paid add-ons such as Automation for Jira. Define a rule to create issue automatically then define a new rule to solve incident when problem is transitioned. You can also use Script Runner, JSU, JMWE etc. This time, you need to add post-function to related transition in workflow. Best…

Well done everyone !!! Thanks @Kyren Wong , waiting for Cloudie impatiently.

Hi @Rajshekhar Welcome to community!! Best

Hi @Emmanuel Martinez Welcome to community. Same incident can be reported by different users in Jira. You can indicate one of the incident as a global incident (with a custom field maybe) and link all others to this one. Then you track the problem in single issue. Even you can define automation when incident is resolved,…

Hi @marco espinoza You can copy a field from another issue. But if you can give the scenario steps by steps, I can help you more. When it should be triggered? Best

Hi @Harsha Vardhan Doddi It returns all issues where assignee is not Jack, Jill, or John (doesn't include unassigned one's) assignee not in (Jack,Jill,John) It returns the first query + unassigned issues: assignee not in (Jack,Jill,John) or assignee is empty Best 

Hi @Brandon Ellsworth You can not fully customize the e-mail address that Jira provides. For ex: ...@...atlassian.net If you want give a own company account, you should define custom mail by following some verification steps. 

Hi @[deleted] It is not possible to archive. Issue type migration is one option. If you don't want it, you can create a new project and migrate them with same type. ps: If issue type scheme is shared in 3 projects, you need to separate it by creating a new issue type scheme (removing the undesired one) and map to your…

Hi @dominique_armstrong I am not sure if understood correctly. But if you search for "Account Name" = "xxx", it will return all issues matching this query. To remove the undesired results / duplicates, you can add more criteria to JQL. Issue search doesn't return distinct list. You use this filter in issue statistics or…

Hi @Fabio Martignago You can not do it out of the box. However, there are some paid add-ons which solve your problem. One recommendation could be Elements Connect. You can fill customfield values externally. Best regards

You are welcome. It looks like there is no active plugin usage.