Tansu Akdeniz Community Champion

Hi @IT Musashi Please check out this page: admin.atlassian.com/billing Detailed info for managing payment methods: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ If you encounter a problem, please try submitting a ticket through this page: Atlassian Contact – Purchasing & Licensing

Hi @Kevin Indig The Atlassian support team has been notified and they will reach out to you.

Hi @Malene Genz Hoberg Please check the roadmap here: https://www.atlassian.com/roadmap/cloud?selectedProduct=trello I couldn't see any item related to it. You can consider possible workarounds in other threads, e.g. *…

Hi @Eduard Itrich If you are unable to contact support via Atlassian Support portal, as a workaround please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Hi @Ange Christensen Welcome to the Atlassian community! I can't see any active incident in this page: https://trello.status.atlassian.com/ Have you tried different browsers, incognito mode etc? 

Hi @A412710 You need to restore from backup. Please check out this page: How to restore deleted spaces and attachments from backup

Hi @Dannis Welcome to the Atlassian community! It looks like you've already tried all the possible workarounds. I've seen similar issues reported by users in China in this community. You could again try connecting through a VPN using a network outside of China and see if that resolves the issue. Similar threads: *…

Hi @Frederick Sum * Please try in different browser and incognito mode. * Disable browser extensions. * Change the network, try vpn connection temporarily. * Check this page if there is an ongoing incident: https://status.atlassian.com/ If problem persists, please contact Atlassian support team with Trace ID…

Hi @Georgiy Sulimenko Please check out this page: How to switch from annually to monthly payments You can cancel your annual subscription, which will continue until the end of the current term. Before it expires, you can sign up for the monthly plan. This way, you won’t lose any access, and you can smoothly transition to…

Hi @Nagul Shaik * Please try in different browser and incognito mode. * Disable browser extensions. * Change the network, try vpn connection temporarily. If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/ If it is inaccessible for you, please try submitting…

Hi @wrock Welcome to the Atlassian community! About the GC, the Atlassian support team has been notified and they will reach out to you.

Hi @Jannik Modrach It doesn't delete organization. You first need to assign a different admin. Please note that Atlassian blocks account deletion if you are the billing/technical contact. You need to assign different person as a contact. * Log in to https://admin.atlassian.com/billing/ * Go to Billing permissions * Add a…

Hi @Randino Does the same behavior occur in another browser? Does it happen on all links?

Hi @Ram N Melkote It might be relevant to GC. I notified the Atlassian support team and they will reach out to you.

Hi @Erwin Stephen Ng Since you’re unable to see any members, I recommend contacting Atlassian Support via https://support.atlassian.com/. Please check out the relevant thread: https://community.atlassian.com/forums/Trello-questions/Can-t-reactivate-a-member-in-Trello/qaq-p/2215388

Hi @akshitha reddy You can define parent-child relationship in excel columns. Please check out this page: https://support.atlassian.com/jira-software-cloud/docs/prepare-a-csv-file-for-import/ CSV import: https://support.atlassian.com/jira-software-cloud/docs/import-data-to-a-software-project-using-a-csv-file/

Hi @Lena Wong I recommend reviewing the Xray Academy videos which explains all of the topics above and explain the best practices. https://academy.getxray.app/plus/catalog

Hi @Singh_ Komal Latest browser versions should be supported but please check out this page: * Supported browsers for Atlassian cloud apps Also, check if there is an ongoing incident: https://status.atlassian.com/ For further investigation, I would recommend contacting Atlassian Support via: https://support.atlassian.com.

Hi @Louise Tung * Please try in different browser and incognito mode. * Disable browser extensions. * Change the network, try vpn connection temporarily. If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/ If it is inaccessible for you, please try submitting…

Hi @nord Yang * Please try in different browser and incognito mode. * Disable browser extensions. * Change the network, try vpn connection temporarily. If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/ If it is inaccessible for you, please try submitting a…

Hi @Mongesi Ndoda Firstly, please check if there is an ongoing incident: https://status.atlassian.com/ Also, check this KB: https://confluence.atlassian.com/jirakb/users-can-t-upload-attachments-when-creating-jira-issues-601457160.html What message appears? Please take a look at the browser console & network tab. Do you…

Hi @Antharao Chirumamilla * Please try in different browser and incognito mode. * Disable browser extensions. * Change the network, try vpn connection temporarily. Check https://status.atlassian.com/ page if there are any ongoing issues. If problem persists, please contact Atlassian support team with Trace ID…

Hi @tauseef_guard Please contact your organization's admin to verify and activate the account.

Hi @Gayle Armitage Have you followed the steps explained here? Change or cancel your Trello plan What kind of error/screen did you have get?

Hi @lulu Welcome to the community! What is the error? Also, please check that: If you can’t turn on a public link, then you don’t have permission to turn it on. This could be because: * public links aren’t allowed in the space (or on your site) * the specific public link has been blocked by an admin * you don’t have…

Hi @fvelcker If there is any active incident, you can track the status from here: https://status.atlassian.com/ Is this specific to a single page? Does the error occur in different browsers?

Hi @juan manuel Collazos You need to have your account removed from the Technical Contact or Primary Billing Contact fields in https://www.atlassian.com/purchase/my/. You might need to transfer them. Similar threads: * https://community.atlassian.com/forums/Jira-questions/Why-can-t-I-delete-my-account/qaq-p/981782 *…

Hi @Candice “Candi” Have you cleared the browser caches & tried different browser? Verify if it may already be enabled on the board. As it isn't native to Trello, you can reach out to vendor support team to via support@todoist.com. There is also Contact Support button in that page.

Hi @lorenzo_chierego Welcome to the community! Your question may be related to this discussion: https://community.atlassian.com/forums/Bitbucket-questions/SSH-key-changed-for-bitbucket-org/qaq-p/3243372 In that thread, it is written that Atlassian confirmed that Bitbucket temporarily served an old SSH host key due to a…

Hi @Vladislav Lopato Welcome to the Atlassian community! It would be best to contact the vendor directly to verify whether this is currently supported or available through an API. https://support.smartbear.com/