Tansu Akdeniz Community Champion

Hi @Kaustubh Dandale Welcome to the community!! The api you shared is for server version. Please take a look at this Jira Cloud Rest Api Attachment doc. You will use api token instead of user/pass. Manage API tokens for your Atlassian account

I was an Erasmus student in Finland. The coldest temperature was -35ºC 🥶

You are welcome. What do you mean by other users? Customers or licensed users? Do they have access to the ticket? I believe the following post may help you solve the issue. How can I mention a user in the comment field?

Hi @mallikarjun_tech1993 Please check these links: * Cloud migration guide * Get your apps in Cloud If there is a specific problem, please share.

Hi @Alex Rickard Welcome to the community. Please take a look at this post. Convert Line Break Character to Line Break in Description 

Hi @Anita Kalidoss Some inactive does not have the [X]. Can you please a screenshot if possible? Are they indeed inactive? If user is deactivated from AD, it should have inactive mark in Jira UI. 

Hi @venkatesh_rajput They should have "Resolve Issues" permission. Can be checked from project settings -> permissions page. Please also take a look Managing project permissions. Resolve Issues Permission to resolve and reopen issues based on the workflow condition, as well as set the Fix for version field for issues. Note…

You will choose the corresponding approver for each Organization in each if block.

You are welcome !!

Hi @[deleted] You can check "Add to existing values" and copy from another field within issue. ps: For json update method, please check Advanced field editing page Sample one with add; { "update": { "customfield_xxxxx" : [ { "add": { xxxxxxxx } } ] } }

Hi @James Luxmore Welcome to the community. You can simply define an automation within project settings. When issue is created, add if/else rule and set Approver for each Org. Sample one;

Hi @Chaitanya B You should use cron expression in Automation. For ex: Last Working Day of Every month 0 0 0 LW * ? *

Hi @Jessica Dahm First of all, only issues in the right-most column of the board are considered completed. Also, sometimes there could be more than one Done statuses. Please check board settings. Please check Done or resolved issues are still shown as incomplete when closing sprints for troubleshooting.

Hi @Aisha Jahan In addition to Tobias answer, agent may be missing "Browse users and groups" global permission if you can not mention any user. Please check Jira Service Management Agent unable to "Mention" users in comment page. 

Hi @Stacy Burnside Welcome to the community. Do you mean the status category (green color) is shown as Done? If yes, go to Settings -> Issues -> Statuses and find "No Longer Needed" and edit it. It is also possible to do this in workflow diagram mode after clicking the status. But, changing the category does not mean issue…

Hi @Pétur Björn It is possible to define SLA metric for closure time. Then, in automation, when SLA breached, transition issue to closed. Alternatively, you can use Scheduled trigger and provide a JQL which finds issues waiting then x amount of time without an update, then again change the status to closed via Automation.

As far as I know, there is no built-in solution.

Hi @秋山智暉 Please check these previously discussed topics which may help you. * Missing fields when Importing CSV (epics, story points estimate, sprints) * I am trying to import Story Points to the issues I have created in Jira.

Hi @Mohamed Saad Taha There are add-ons in the marketplace to extend current functionalities. Ex; Script Runner (paid) has "issueFunction in linkedIssuesOf" function which meets your requirements.

Ex; If you want 4 transition buttons to be visible on the page before the Workflow dropdown. Configure: * ops.bar.group.size.opsbar-transitions = 4

Hi @RichardA There is a default value (2) to show buttons separately. If outgoing transition increases, rest of them will be shown in dropdown. You can increase it if you want to have more of the transition buttons visible on the issue. Please check Add more workflow transition buttons to Jira issue page to configure.

Hi @Stefan Speck You can group customers with organizations. So, when a user creates a ticket, other members of this organization can see it too. Please check Group customers into organizations page.

Hi @Claudio dos Santos Mota Welcome to the community. Is it a company-managed or team-managed project? Also adding Manage project permissions doc here. Edit: Since it is free version, you can not customize permissions. You need to revoke access. Limitations in Jira Cloud Free plans

Hi @Kamil Cieślak Following KB may help you solve the problem. Automation for Jira reporting "Unknown fields set during edit, they may be unavailable for the project/type"

Hi @Iliana Korzeniewski It depends on the field types but basically yes. There are several ways to do it. You can use Automation (from Project Settings) and define a rule to copy field with specific trigger.

Hi @Malesys Elie Please check this post which might give a hint. * https://community.atlassian.com/t5/Jira-questions/How-to-define-User-directory-while-creating-user-using-script/qaq-p/1681502

Hi @Snehal Metkari Welcome to the community. You should first save your search as a filter. Sample jql: resolution is EMPTY Then give this filter as an input to gadgets.

Hi @Scott McHardy Welcome to the Community. You can add a checkbox customfield (Ex name; GDPR) and add paragraph as a description to this field.

Hi @Keith Conklin Welcome to the community. Please compare the date formats in csv for target start/end & due date. If format is identical, both columns should be imported as expected since there is no problem for target dates. ps: I personally use 14-12-2022 / dd-MM-yyyy format for imports.

Hi @IT Temse Welcome to the community. Do you use internal user management or AD directory? If users are managed internally, did you set a new password? What is the error? Is there any clue in log file?