Tansu Akdeniz Community Champion

Hi @Stefan Meier, You mean swimlane in agile board that comes via Jira Software, right? You can easily configure your board and create swimlanes with the following doc. https://confluence.atlassian.com/jirasoftwarecloud/configuring-swimlanes-764478010.html It is possible that you are evaluating Jira Core (doesnt include…

Hi, Server products: You can evaluate a product for 30 days (can be extended to a maximum of 90 days) before purchase, allowing you to see and use Atlassian software before you proceed with a purchase. When your evaluation expires, your evaluation instance will become read-only. Atlassian Cloud: Atlassian offers fully…

got it@jairo cabello.There is no any script when page loads, right? When you right click and inspect, do you see any error in console? Did you try with different browsers? 

Hi @jairo cabello, Excuse me but I couldn't understand the problem. There is a "Click to add comment" section in new JIRA UI which is also seen in your screenshot. After clicking that, you'll see a pop-up below.

Hi @Peter Hochstrasser, Unfortunately, no built-in solution. There is an open ticket JRASERVER-40049. But you can check market add-ons alternatives.

Hi @Stephen Despard, You can see the service desk project, but no issue? Did you re-index the project?

Hi @Colin Reed, * Go to the board, then click Board > Configure. * Click Card layout, Related KB: https://confluence.atlassian.com/jirasoftwareserver/customizing-cards-938845307.html

Hi @Phaniteja Ravipati, There is no built-in solution. Maybe you can do some configuration with custom fields depending on your expectation, to some extent. There are some add-ons on marketplace for this; https://marketplace.atlassian.com/search?product=jira&query=budget

You are welcome. If my answer helped to solve your question, would you please mark as "Accepted". So that, other people will be able to find this answer easily for similar questions.

It is strange. Please you search icon in left panel -> View All Boards. Is it still unavailable?

Hi @Admin - Future Technologies Ltd. What do you mean by unable to see? There is a column - status mapping in board settings. Could you please check it out? * Board -> Configure -> Columns https://confluence.atlassian.com/jirasoftwareserver/configuring-columns-938845277.html

You are welcome. It happens to everyone :)

Hi @Michael Haverbier, Here is the KB to get it from DB: https://confluence.atlassian.com/confkb/how-to-view-the-edit-history-of-a-comment-in-confluence-831750558.html It seems there is free plugin on market to see in UI.

Thanks @Danyal Iqbal, will look at alternatives.

You may check validators, postfunctions in that transition because there may be a wrong configuration. Also check the log files. By the way, just to clarify, this a community place where everybody contribute, share, ask etc, not a support center ;)

You can create .groovy file. Put your file under JIRA_HOME_DIRECTORY/scripts directory. Than fill the script path ex: setDueDate.groovy in UI.

Hi @Rod, There is something wrong with your JSON, extra space in e-mail parameter: " test@user.com" Please try with that; {"fullName": " \"Test User\"", "email": "test@user.com"}

Hi @Renat Osmanov, The following code may guide you. import java.sql.Timestamp; String priorityName = issue.getPriority().getName(); if(priorityName.equals("P1")){ issue.setDueDate(new Timestamp((new Date() + 1).time)) } else if (priorityName.equals("P2")){ issue.setDueDate(new Timestamp((new Date() + 3).time)) } else if…

Hi @Mike Rathwell, Try to update linked issue's value with this code, not using changeHolder. ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(); linkedIssue.setCustomFieldValue(startDateField,newDate) issueManager.updateIssue(user, linkedIssue, EventDispatchOption.DO_NOT_DISPATCH,…

Hi @Andrew Striletskyi, As I understood, there is a link between two issues with a name "Parent" (not real parent/subtask relation). So, please notice the link direction whether outward or inward. If there is an outward link, you should use; getOutwardLinks and getDestinationObject() within the code. Also, please check the…

Hi @Theresa DeLone, Yes, you can. Here the related KB: https://confluence.atlassian.com/adminjiracloud/changing-the-default-order-for-comments-from-ascending-to-descending-884344544.html

Right @Jason van Heerden, this is for EDIT.

Hi @Mattias Haukebö, The main reason is that when you make a field required from Field Configuration Scheme, it becomes required from CREATE action to the last step in the flow. If you just want to do required in a specific transition, * Go the the "Workflows" from admin page * Edit the related workflow * Find the…

Hi @Toby Challacombe, Finds issues not updated for 2 days; * updated < -2d If you have Script Runner, you can find issues commented but status was not changed; * issueFunction in commented("after -1d") and not status changed AFTER -1d Also it can be useful for service desk to see the issues last commented by customer; *…

Hi @Berke Kavak, What is the error for second transition? Actually, there are different perspectives for tracking worklog/duration. One of them is to see total worklog for overall issue cycle independent from statuses. You can log work once (ex when you resolve the issue) or at a random time. Ex: my real effort for the…

Hi Gregg.Roseker@amido.com, Yes, you can. * Go to the Project Settings -> Permissions * You need to remove EDIT ISSUES permission from the customer. * If you only want them create issue and comment, add CREATE ISSUE, BROWSE PROJECT, ADD COMMENT permissions, remove all others. Here the related KB that may help you:…

Glad to hear that @Hoa Nguyen. If my answer helped to solve your question, would you please mark as "Answered" (grey tick mark to the left of the answer). So that, other people will be able to find this answer easily for similar questions.

You are welcome @Bharathiraja S. Actually, it seems same if I don't miss anything. Would you please mark as "Answered" (big grey tick mark to the left of the answer). So that, other people will be able to find this answer easily for similar questions.

Btw, if you want to get a query issues (JQL), use that one; * JIRA_BASE_URL/rest/api/2/search?jql=project=C00095&fields=status

You can use the following URL; * JIRA_BASE_URL/rest/api/2/issue/C00195-2210 It is better to get data with that one (more efficient way) * JIRA_BASE_URL/rest/api/2/issue/C00195-2210?fields=status