Tansu Akdeniz Community Champion

Hi @Teemu Niemi, The script, provided in your link, works whenever an issue is updated. Because it listens ISSUE_UPDATED event. So, each field change in parent issue will automatically fire this event although fix/version doesn't change. You should look at the event changelog whether fix/version has changed or not.…

Hi @Charlie Bolante, It seems there is no "run as user" in configuration panel but you can add a comment for fast-track transitions. So that, you can differentiate from comment/history tab. *Btw, it is possible to run via different user if you have Automation plugin.

Hi @Camaron Carraway, * Do you have a pre-defined list of users? If yes, Jira admin can create these users without giving an application access so that they dont count for license. Besides, they can be selected in create/edit forms via user-picker customfield (Executive Sponsor, Business Lead etc) * If the name's are…

Hi @Almog Fridman, Welcome to community. * You can create filters with JQL: https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-764478330.html * Than create new dashboard and add gadgets by using previous filters; https://confluence.atlassian.com/servicedeskcloud/configuring-dashboards-780867995.html Also…

Hi @Konstantin Kos, What is the error? You can check; /JIRA_HOME/log/atlassian-jira.log

You are welcome!

Hi @Jon Starbird, @Elifcan Cakmak is right. If comment author is a customer (and doesn't have an access to DEV project), originalAuthor can't comment. I also tried changing the link types on the one not working from outward to inward but still no luck. If you link issues from DEV to SD, the above code will copy comments…

Hi @Stephen Letch, The following custom script validator may guide you; import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager; import com.atlassian.jira.issue.fields.CustomField import com.opensymphony.workflow.InvalidInputException CustomFieldManager customFieldManager =…

Hi @Annika Wagner, Please check the queries described in this link. Also Jira db tables doc can help you further: https://developer.atlassian.com/server/jira/platform/database-user-and-group-tables/

Hi @Mike Allen, Please check these links, it may help. * https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html * https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customize-your-portal-url

Hi @Bamboo, Did you check the DELETE ISSUE permission for Business project? Also you can do the following; * Go to System -> Permission Helper and fill the form

Hi @cengizdnc It could be related with time zone parameter set by JVM. This KB may help: * https://confluence.atlassian.com/jirakb/incorrect-times-displayed-in-jira-148078632.html Also check JIRA Time zone from Admin -> System -> General Configuration -> Time Zone

Just noticed, re-index has deprecated in Jira Cloud. Please check other solutions provided in KB. Also look at this post: https://community.atlassian.com/t5/Jira-Software-questions/Why-does-an-epic-link-show-up-as-unlabeled/qaq-p/711438

Hi @zainab qureshi, * Try re-indexing Jira. * Check custom field context scheme. (Admin -> Custom Fields -> Epic Link) Please check this KB, it may help.

Hi @Justin, Casting String to Int should work. The following code may guide you. int spIssueInt = Integer.parseInt(spIssueValue); if(spIssueInt == 0){ spField.setError("SP must be greater than 0") } else{ spField.clearError() }

Hi @Maheswari, * Create a group picker customfield ex: Access Group * Go to project settings -> Permission scheme -> Browse project permssion than add "Access Group" group custom field. (Remove Service Desk Team that includes all users) * Add a posfunction in Create transition that sets Access Group according to…

Please write your customfield id of fieldB. Ex: customfield_12345. In order to find it; * Go to "Issues -> Custom Fields -> %Your customfield%" * Than click the Edit button. * You should see the cf id in URL.

Hi @QK, Do you have Script Runner plugin? If yes, * Go to Behaviours * Add new mapping to your project and issutype * Add new field (choose fieldA) * Add server-side script and paste the code def fieldA = getFieldById(getFieldChanged()) def fieldB = getFieldById("customfield_xxxxx") String selectedOption =…

You are welcome :)

Hi @Alexander Richter, Please try this one; import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.search.SearchProvider import com.atlassian.jira.jql.parser.JqlQueryParser import com.atlassian.jira.web.bean.PagerFilter import com.atlassian.jira.event.type.EventDispatchOption; def…

Hi @Hani Juha, One solution is the following script if you have Script Runner add-on. * Go to the Bug Workflow and Edit * Find "Create transition" * Add Validator-> Script Validator -> Custom Script Paste the code; import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager…

You can create user from User Management section. But you don't have to give application access for end-users because only agents need licenses. Please also check this page to add customer; Related KB: * https://confluence.atlassian.com/servicedeskserver/adding-customers-939926467.html *…

If the screenshot you provided belongs to Project A or B, than test1 user has project administrators role. So that, test1 can create issues in both projects. You can edit from; Default service desk create issue permission should be like below. Project role * Administrators * Service Desk Team * Service desk customer -…

Hi @mohd zakir, Could you please check "Create Issues" permission? It seems that test1 user has this permission for both projects. *Project A/B -> Project Settings -> Permission Scheme -> Create Issues Permission Tansu

Got it. As I know, there is no solution for that.

You are welcome @Magic Mike. You don't need to display transition screen because it automatically goes to next status. There is a "Skip Validators" checkbox when you add this post-function. It may help. 

Hi @Pål_Krister_Johansen, The thought here is that when the sprint is over we want all the cases that were finished to be set as archived. I would like to understand, what is the aim to set as archived? You can search closed, open, future sprints in Jira. Please check this link. *Btw, you can perform bulk transition in…

Hi @Magic Mike, Did you check the "fast track transition" of Script Runner add-on? This post-function will automatically transition an issue if the provided condition holds true. * Go to the workflow -> transition -> postfunction -> Script postfunction -> fast track transition -> choose transition id to go to next step…

Hi @Murat Saraçoğulları, I just want to be sure that; you mean creating an issue by e-mail? If yes, JIRA Service Desk has a feature. So that, when customer sends e-mail, request becomes an issue in your service desk. Please check out this…

Hi @Varun Kumar Verma, Do you see the project lead section when you go; * Projects -> Your Project -> Project Settings -> Details -> Project Lead ? Btw, I assume you have a project administration permission.