Tansu Akdeniz Community Champion

Hi @Sanjay C , Welcome to community. * https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-which-jira-do-i-need Jira Software: In Jira Software, you are provided with some additional agile functionality, including the ability plan agile work from project backlog to sprint. You'll have…

Hi @June Liu , One of the following might happen; * Jira admin changed the permissions * Issue status was changed Otherwise it is quite impossible to see buttons time to time. Because each transition button has a condition (if applided). Either you meet the criteria or not. You can check it if you have admin rights. Are…

Hi @Raymond Li , Priority schemes have arrived in Jira Software Server 7.6. So, you don't have this option. When I create an issue, I see the default one selected (as expected). However the default priority is not an option when I try to edit it. I couldn't understand the problem. When you create an issue, default priorty…

You don't have to upgrade to Jira 8.0. Because your current version 7.13.0 also supports SQL Server 2016. Here the link; https://confluence.atlassian.com/adminjiraserver0713/supported-platforms-964983071.html

Hi @Firas AlTamimi , Actually, latest Jira supports SQL Server 2016. Please check this link. * https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

You are welcome @Abhishek Bhagat The link I provided includes both server and cloud prices. * https://www.atlassian.com/licensing/cloud

Hi @Bobby Lahiere , @kiran jonnalagaddais right. The easiest way is to click "Where is my field" button and write "Due date". It will show you the related screen that you have to add inside of it. Btw; Issue types have 3 screen; create, edit and view. * You have to add it to View screen in order see it. * You have to add…

Hi @Bhushan Kanekar , Did you give an application access to that user? Means adding it to jira-software-users group. * https://confluence.atlassian.com/adminjiraserver/licensing-and-application-access-938846887.html If yes, please go to the related project -> project settings -> permissions than check whether user has…

Hi @Sven_H , These are the characteristics of simplified workflow; Displays no screens on any transitions – all transitions will happen instantly Automatically sets a resolution of 'Done' when issues are transitioned to the 'successful' column, i.e. statuses mapped to the successful column Following post-function always…

Hi @John Choate , Welcome to community. What are you looking for specifically? There is a documentation page that you can find many things. In order to track issues, you can create filters by using JQL. Than create dashboards. Also, kanban board is a good option.

Hi @Abhishek Bhagat , Welcome to community. There is a change management workflow (ITIL approach) in Jira Service Desk. * https://confluence.atlassian.com/servicedeskserver033/change-management-861255537.html Need to know can I go for on premise server platform or online cloud platform? You can use that fits you, there is…

Glad you solved the problem. You are welcome @Yousaf 

I mean the related project (ex: "Atlasssian" below pic) where you want to remove notifications.

Hi @Darrelle Wood , Welcome to community. Go to project -> project settings -> notification, than edit notifications depending on issue event. But it affects all users in that project. Also please check this KB.

Hi @Yousaf , First of all, * If you restrict to a group, use group name. * If you restrict to a project role, use role id. Detailed info. How can I disable the comments only for the projectrole Service Desk Customers Go to the related status where you would like to disable comments to customers. Add the the following…

Hi @Project A , Change Jira mode to Private from Admin -> System -> General Configuration. Here the KB.

Hi @Sasikala Velusamy , Please check these threads; * https://community.atlassian.com/t5/Jira-questions/How-to-create-Schedule-automated-Reports-in-Jira/qaq-p/138157 * https://community.atlassian.com/t5/Jira-questions/How-to-generate-and-send-report-from-dashboard-data-on-schedule/qaq-p/421677 *…

You are welcome.

Hi @Project A , Welcome to community. You can do it via Automation plugin. Here it is; * Go to related project -> project settings -> project automation and than create rule. So that, when assignee is changed, it will be automatically added as watcher. Tansu

Hi @Sarai Liggins , Welcome to community. This KB may help you. * https://confluence.atlassian.com/jirakb/how-to-troubleshoot-email-notifications-in-jira-service-desk-777026983.html

Hi @HH * Does end-user meet the condition criteria for cancel button? * Please check the issue and the workflow in diagram mode whether approver cf includes end-user or not.

Hi @Преображенка ПервыйБит , Welcome to community. If you add organization to the tickets, all users within an organization can see their tickets in customer portal. Also you can use request participants field to make issues visible. *…

The screenshot you provided belongs to a create issue interface of a jira, not a jira service desk. Please create an issue from service desk portal JIRA_BASE_URL/servicedesk. https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html

Hi @Joseph Coleman You can send a webhook via built-in jira service desk automation rule. You can use "status changed" condition if it helps. * https://developer.atlassian.com/cloud/jira/service-desk/automation-webhooks/ But if you want to trigger it only an issue is assigned, there is a paid plugin for it. *…

Hi @Samuel Sun, Welcome to community. There is an accepted feature request, please check this ticket CLOUD-6999. https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customize-your-portal-url

Yes. If there is no matching request type, it won't be visible in portal.

Can you please send the screenshot of the workflow in diagram mode? Please be sure that; * You added an approval mechanism for your status in workflow. * Than configured custom field for approval and selected destination status for approve and reject. * In service desk issue, you added this customer to the customfield you…

Hi @Anil Kumar, There is an open ticket JSDCLOUD-1733. Please vote and comment there. Regards Tansu

Hi @eDSB (Datenschutzbeauftragter), Welcome to community. There is an open ticket CONFCLOUD-58365.

Hi @Marcus Lum, Welcome to the community. The following links may guide you. * https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.html * https://confluence.atlassian.com/servicedeskserver/setting-up-approvals-939926369.html