Tansu Akdeniz Community Champion

Hi @Marko Vrgotic Is there any change on service desk "Browse Project" permission? Also, please check a random issue (created by customer) whether customer-request-type is empty or not. Please take a look at this KB. Regards

Hi @Martin Mitchell In Cloud version, there are different plans; free, standard and premium. Prices vary depending on it. Details: * https://www.atlassian.com/software/jira/pricing * https://www.atlassian.com/software/confluence/pricing * https://www.atlassian.com/software/jira/service-desk/pricing *For Jira & Confluence:…

Hi @David Higdon Welcome to community. Do you want to create a new organization via REST API? If yes, can you please share the http response code? Also please check this KB.

Hi @Sophie DK Remove "service desk customer - portal access" from "Create Issues" permission in order to prevent customers create a an issue on portal. *Do it same for "Browse Projects" permission to prevent seeing requests. After finishing the migration, grant access for those again. Regards,

As you said, it doesn't work with shared workflows. If you have JMWE add-on, you can use "Field Required Validator (JMWE app)" in order to give conditional validation. Or you can do it with script runner add-on.

Hi @Ricardo Oliveira Welcome to community. Automation feature doesn't seem a right solution. Because it automates lots of things, doesn't interrupt an action. Please follow these steps: * Go to related workflow and edit * Find the transition btw "In Progress" to "Code Review" * Go to validators -> Add validator * Add…

Hi @v.hraichenko Welcome to community. Do you handle different customers in different projects? If yes, you need to set SLA metrics for each project. Btw, Script Runner add-on provides "Bulk Copy SLA Configuration" feature. If you have single service desk project for all customers, you can cover new customers by setting a…

Hi @Philipp Homberger Welcome to community. I guess there is no compatibility with service desk. You can directly create a support ticket to vendor for any questions. Table Grid Next Generation add-on is compatible with customer portal. Migrating to this new app may solve your problem. Regards

Sure you can do it. Sample rule runs everyday and checks Resolved issues which were last updated before two days. Then automation closes these issues.

Hi @Michael Graupner , To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional. You can create a new request type or modify an existing one. Regards

Hi @Alexander Planitzer You shouldn't face any problem. Please check this link: https://www.atlassian.com/licensing/purchase-licensing#licensing Can I purchase a Marketplace app at a User Tier other than that of the parent product? All Marketplace apps must match (or exceed) the parent product in terms of User Tier. For…

Hi @Vignesh Babu Nagarajan , I guess there is logic error here. You trigger the rule when issue is resolved. So, issues already resolved will never transition to Closed status. What is the main purpose for this automation? If you want to close the ticket immediately after resolved, do not add "JQL" condition. Or, Do you…

Please use these imports at the beginning of your code: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.CustomFieldManager import com.atlassian.jira.issue.fields.CustomField

You are welcome. If my answer helped to solve your question, would you please accept my answer. So that, other people will be able to find this answer easily for similar questions.

Hi @Mntt Welcome to community. * Please follow the steps here: https://www.atlassian.com/try In order to generate a trial version, you have to signup https://my.atlassian.com/ Regards

Hi @Knowleo_Business_Solutions Welcome to community. You can find the latest version, release date here: https://www.atlassian.com/software/jira/service-desk/update Supported platforms (Browser, OS, db etc) are listed here: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Regards

Hi @heysunny , Can you please try this one? def parsedResult = result."items" return parsedResult Regards 

You are welcome @Zita Bagi , happy to hear that!

Hi @Zita Bagi , It is a Behaviours code, doesn't work in workflow validators. First of all, please be sure that fields are added to pop-up screen. If not, it doesn't work. As I understand, you want to make a field required depending on other field. Go to behaviors -> Add "... Opportunity2" -> Add custom script. It should…

Hi @Zita Bagi , You can use the following script if you work with Behaviours. def formField = getFieldByName("Radio button field") String fieldVal = formField.getValue() if(fieldVal.equals("Yes"){ // do sth } Please check this link: https://scriptrunner.adaptavist.com/latest/jira/behaviours-api-quickref.html Regards

Hi @shalini_p There may be some condition in transitions which you do not match the criteria. So, REST API only returns those you can see. Can you please be sure that you see all the buttons in Jira UI? Regards

Hi @Biswarup_mahata , Welcome to community. Please check those links, it will help you. * https://confluence.atlassian.com/doc/embedded-h2-database-145098285.html * https://confluence.atlassian.com/jirakb/access-the-h2-embedded-database-in-jira-server-776818136.html Regards

Hi @Sameeksha Shetty , What is the type of the custom field? (Free text, select-list, user picker etc.) Please try this: CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager(); CustomField myCustomField = customFieldManager.getCustomFieldObject("customfield_11111"); String myCustomFieldValue =…

Hi @Massimiliano Rossetto , Can you check Atlassian log file when you reproduce the issue? There are similar topics related to your problem, please have a look: * https://community.atlassian.com/t5/Confluence-questions/Unknown-server-error-when-trying-to-create-a-space/qaq-p/903634 *…

Hi @Shyam_Surapaneni , So, did you check all items which you listed? * You don't have a database running * The configuration in your dbconfig.xml is incorrect * Username/Password for your database are incorrect * Your database user doesn't have the correct permissions to connect to the database * The database specified is…

Hi @shital chande , You should be familiar to scripting. There are lots of examples in Vendor website and community, please check this link. After finalizing your code, go to * Workflow -> Related transition -> Post-function -> Script Runner post-function -> custom script than paste it. *Btw, it is better to add as a…

Hi @Infomedis AG First of all, please check customer notification settings and be sure if notification rules match. * Service Desk project -> Project settings -> Customer notifications. If everything is normal and mail problem happens to particular users, please check this link. There are solutions section which may help…

Hi @lharman Welcome to community. Please check this KB. The confluence-administrators group defines a set of "super users" who can access the Administration Console and perform site-wide administration. Members of this group can also see the content of all pages and spaces in the Confluence instance, regardless of space…

Hi @Manohar Kumar , Welcome to community. All product documents are publicly listed on the web. * Bitbucket documentation: https://confluence.atlassian.com/bitbucket Regards

Hi @mishaveldhoen Welcome to community. Assignee and Reporter system fields come by default in Jira. If you need an additional field such as "Reviewer", you need to create a custom field as a user-picker type. Please check this KB. After creating the field, you can use in issue search console. Ex JQL: "Reviewer" = userA…