Tansu Akdeniz

Hi @aynura.nasibova Satisfaction survey is sent to reporter when the request is resolved which means the resolution system field is set. So, it is important to know when this field is set in your workflow. You have to enable this feature from Project settings > Satisfaction settings page. Please check this article. Regards

in Customize the Service level score Comment by Tansu Akdeniz October 2020

Hi @aynura.nasibova Since it is a server version, you need to get an add-on such as JSU, JMWE, JWT etc. * Please take a look at this KB: https://confluence.atlassian.com/jirakb/make-custom-fields-required-in-a-workflow-transition-in-jira-server-691011903.html Regards

in The field becomes required on a certain status Comment by Tansu Akdeniz October 2020

Hi @이수현-A Welcome to community. In my opinion, If you want to give application license to more than 50 users in short term, it is better to buy 100 users in advance. Btw, license payment includes 1 year maintenance. It is, of course, possible to start with 50 users and upgrade to higher user tier any time. Upgrading price…

in User Tier Upgrade Comment by Tansu Akdeniz September 2020

Hi @Sngy , Please use the following; //Examples String description = issue.getDescription() String summary = issue.getSummary() Also check this doc: https://docs.atlassian.com/software/jira/docs/api/latest/com/atlassian/jira/issue/Issue.html Regards

in How to get Standard Field ID with groovy code? Comment by Tansu Akdeniz September 2020

Hi @Sema YILDIRIM Is it a cloud or a server version? * For Jira Server, you host the server and upgrade it manually. * For Jira Cloud, it is hosted and maintained by Atlassian. Regards

in how to jira upgrade v7.10 to v7.13 Comment by Tansu Akdeniz September 2020

There is no common id unfortunately. If there are different workflows with different resolve id's, you have to set the related transition id in REST API in order to resolve that issue. Same for re-open. Tip 1: It is possible to copy workflow then transition id's will remain same. Tip 2: It could be easier if you change all…

in Is there any common id to resolve and reopen the jira issue via rest API. Comment by Tansu Akdeniz September 2020

You are welcome. Please use this one: type = Story and not issuefunction in parentsOf("status != Cancelled") and issueFunction in hasSubtasks()

in Get List of Issues only if Sub-tasks have particular Status Comment by Tansu Akdeniz September 2020

Hi @Rahul Rohera Welcome to community. Please use this link to report your bug: https://support.atlassian.com/ EDIT: @Florian is right. If it is a security issue that meets Atlassian’s definition of a vulnerability, please use the link below: https://www.atlassian.com/trust/security/report-a-vulnerability Regards

in Where can we post a bug in 'Jira Software' product and get paid for it ? Comment by Tansu Akdeniz September 2020

Hi @bravedj Welcome to community. If you have Script Runner add-on, the following query will work. type = Story and not issuefunction in parentsOf("status != Cancelled") It will return US# 1234 issue. Because it is a Story and it has sub-tasks with all of them in Cancelled Status. Regards

in Get List of Issues only if Sub-tasks have particular Status Comment by Tansu Akdeniz September 2020

Hi @MURALI SARAVANAN M When you create a transition in workflow, system generates new id. Let's say that "Resolve issue" transition id is 10. This number never changes for the issues which use same workflow. Can you please clarify what is the main problem? Regards

in Is there any common id to resolve and reopen the jira issue via rest API. Comment by Tansu Akdeniz September 2020

Hi @Tomasz Bondaruk Please check this link: Manually setting up Jira to run as a service. Regards

in Auto-start Jira Service with Server Comment by Tansu Akdeniz September 2020

Hİ @[deleted] Welcome to community. Go to Board from the Board menu. Click Reports, then select Cumulative Flow Diagram. Please check this KB for detailed info. Regards

in How to create cumulative flow diagram in Jira? Comment by Tansu Akdeniz September 2020

I edited my answer.

in Find parents where ALL sub-tasks meet a condition Comment by Tansu Akdeniz August 2020

Got it. It should definitely work. issuefunction in parentsOf("type in subtaskIssueTypes()") and not issuefunction in parentsOf("resolution is EMPTY")

in Find parents where ALL sub-tasks meet a condition Comment by Tansu Akdeniz August 2020

Hi @Nick Heppleston Any license purchase automatically creates a new SEN number. Let's assume that you have JSD and three add-ons, it means that you have four different SEN numbers. When you upgrade or renew any license, its SEN number is used to proceed. Please log in to https://my.atlassian.com/ in order to see all…

in Plugin Licences Assigned to New SEN Numbers? Comment by Tansu Akdeniz August 2020

Hi @Ashok G You can import issues to Jira from CSV file. There is a doc which describes the steps. Please check article. You need to create different columns for each attribute such as summary, description, priority, issue type, customfield etc. Also create new row for each issue. Regards

in On Import Comment by Tansu Akdeniz August 2020

Hi @stringsonfire You can use the following query according to your needs: * issueFunction in parentsOf("WRITE_SUBTASK_QUERY") Ex; it returns parent issues where there are sub-tasks resolved. * issueFunction in parentsOf("resolution is not EMPTY") EDIT - it returns parent issues where all sub-tasks are resolved. *…

in Find parents where ALL sub-tasks meet a condition Comment by Tansu Akdeniz August 2020

Hi @Jh It is an expected behavior. Because if the first "If condition" matches, it won't check the "Else-if condition". In order to create two subtask for both X and Y value, please add a new "If condition" instead of "Else-if condition". It is possible to add two if condition in same automation. Regards

in If/Else Automation for Jira Comment by Tansu Akdeniz July 2020

Hi @Stephen Archibald Do you have Script Runner add-on? If yes, please use the following: * type = Bug and issueFunction in commented('after startOfDay(-1d)') Detailed info. Regards

in Filter to find comments added today Comment by Tansu Akdeniz June 2020

Hi @Enric Martinez It is possible to configure the transition visibility to portal user. Please go to workflow -> click the "Close" transition -> uncheck the following box. You can also check the article. Regards

in How can I remove the "close" option on the user's view Comment by Tansu Akdeniz June 2020

Hi @Linganand_S_Bhoosanooramath Welcome to community. You can create a custom filter by writing a JQL. Please go to Issues -> Search for Issues page. Then, search following query (customize depending on your requirement). * assignee = currentUser() and resolution is EMPTY After saving the query, you can share the filter…

in Automation plugin Comment by Tansu Akdeniz May 2020

Hi @Nivine Alaeddine Can you please share a screenshot? Did you create a sub-task before? Regards

in Issue type field is showing N/A when creating subtask Comment by Tansu Akdeniz May 2020

Actually, it depends what you need. Basically, you can check project key with the following code. if(issue.getProjectObject().getKey().equals("ABC")){ // write your code } Go to workflow -> Create transition -> Post-functions -> Add post-function -> Script post-function -> Custom script than paste your custom code.

in A post-function based on the project it is created Comment by Tansu Akdeniz May 2020

Hi @Michal Zawadzki Welcome to community. For what purpose do you need this? If it is for template, please check this link. Regards

in How to create a drop down list? Comment by Tansu Akdeniz May 2020

Hi @Ammara_Samar There are lots of add-ons, which provide conditional based post-functions, such as Automation for Jira, JMWE, JSU etc. You can also write your own groovy code if you have Script Runner add-on. Regards

in A post-function based on the project it is created Comment by Tansu Akdeniz May 2020

Hi @Barni Linssen Welcome to community. Go to Board > Board Settings > Card Layout, you can add three extra fields for Backlog or Active Sprint view. Detailed info. Regards

in Is it possible to display custom fields on sprint board? Comment by Tansu Akdeniz May 2020

Hi @Rhonda Urbanczyk Welcome to community. It is not implemented in Jira Cloud. There is an open ticket JRACLOUD-3821. Regards

in Can I have different priority levels for the Service and Software applications? Comment by Tansu Akdeniz May 2020

Get it. Can you also go to an issue on agent view and press "." on keyboard and search for "Permission Helper"? It is better to check "Browse Project" permission for that user on specific issue.

in JSD : No requests were found Comment by Tansu Akdeniz May 2020

You said: "Most of the Issues can be opened/viewed via Portal login (as Customer User)". Can you please find an issue which, is not shown in customer portal, is reported by customer? If request is shared via organization, please check the organization field in issue and membership of a user. *edit: CS-5209 is a closed…

in JSD : No requests were found Comment by Tansu Akdeniz May 2020

Hi, Welcome to community. Embedded H2 database is used for trial purpose on test environment. Please connect to a supported external database before using Confluence as a production system. You don't lose data. Please check this link. Regards

in h2 database connection after trial period Comment by Tansu Akdeniz May 2020

Tansu Akdeniz Community Champion

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