Tansu Akdeniz Community Champion

Hİ @Hannes As I know, you can not select participant in that condition. Maybe you can solve this problem indirectly if it helps. User Condition: * "User who triggered the event" is not Reporter && "User who triggered the event" is not in role "Service Desk Team. Best

Hi @Philip Colmer In Script Runner -> Built-in script menu, there is a "Script Registry" button which scans all custom workflow scripts within the instance. Do not forget to check it. For JQL's, you should check all filters from "Go to Issues -> Manage Filters" You can also identify from db (including private…

Hi @Mesut Yildiz Welcome to community !!! Cheers :)

Hi @Santosh Dodke What kind of a condition do you need for e-mails? You can use automation -> Scheduled trigger and write JQL to identify issues and send e-mal to assignee. For example; send email to assignee for the issue whose Start Date is less than 2 days. Simply write JQL: "Start date" < 2d and "Start date" > now()…

Hi @Helen Porter As @KAGITHALA BABU ANVESH suggested, you can use automation. * If you have JMWE, JSU etc, go to workflow and find the transition to "On Hold" status. Copy current user to newly created customfield (user picker type). So that, issue will store the action user in customfield. * Go to project settings ->…

Hi @Helen Song As I understand, you want to validate users to add Confluence link. If you have Script Runner add-on, you can write custom condition or validation. There is a sample script in this page.

I haven't tried it. Maybe you can check the doc or contact to Vendor.

Hi @cia Is there any issues in the board? Is DONE column located in the most right of the board? Maybe board filter includes more than one project? And you are not admin there. You can share a screenshot if possible.

Hi @Kaur Joakit Unfortunately, it is not possible to collect multiple feedback in Jira Service Management. There is only one response matched to a request. Also satisfaction report is taken in this way. Please also check this KB for CSAT. 

Hi @Anuradha Yadav I couldn't exactly understand the problem, sorry. There is a Due Date system field in Jira. You can add this field to any screen you like. In order to set this field, users need "Schedule Issues" permission in project's permission scheme. Apart from that, could you please explain why do you need a script?

Hi @Sharadkumar Bangera Is it a Software or Service Desk project? By default; assignee, reporter and watchers get e-mail notifications for all issue events. Do you want to get notified for any issues that you are not one of them? Can you please also go to project -> project settings -> notifications section and check the…

Hi @Nishant Paraskar As I understand, you want to edit different fields in different statuses. You can not do it by default. Workaround: * Go to projects permissions -> "Edit Issues" permission and restrict to admins. Or limit the Edit issue screen fields. * Go to workflow -> add transition in each status to itself. Name…

Hi @Anuradha Yadav It is not available on Cloud. I suggest you vote this issue. Regards

Hi @Meir Greenfeld There is an open ticket to get all saved filters using REST APi. Please vote it. Btw, you can use this link as a workaround: /rest/greenhopper/1.0/savedfilter/list

Hi @Jacob Andy Unfortunately, it is not possible to edit project notifications as @Jack Brickey said. Another option is to use built-in automation feature. You can add a rule for issue created event and send a customized e-mail from project settings -> automation tab.

As I know there is no way to exclude it.

Hi @Priyanka khare There is no difference between created and createdDate. It is just like an alias, both can be used. Also it is not the only one. Type/issuetype, key/issuekey, due/duedate are some other examples. All queries should return same result.

Hi @Jacob Andy Do you mean customer notifications? If yes, please follow this steps; * From your service desk project, go to Project settings > Customer notifications. * Choose the event. Ex; Request Created * Customize it. Related article.

Glad to hear you figured it out. Cheers Tansu

Hi @Jawad Zakhour Direct REST API search returns huge data. Sample: https://test.atlassian.net/rest/api/2/search?jql=key=ABC-1 You can do filtering by adding; "&fields=" Optimized: https://test.atlassian.net/rest/api/2/search?jql=key=ABC-1&fields=id,key,type,status,customfield_10001 It is possible to indicate system or…

Hi @Lukas Gundlach Do you want customers to close their own ticket from portal? If yes, you should go to workflow as a diagram mode, click the related close transition and make the transition visible in customer portal. Then, there will be a button on portal issue view for customers.

You are welcome :)

Hi @[deleted] Welcome to community. Actually, you can find those issues via JQL. Let's say, original estimate is 8h and you logged work 6h. So you used %75 of the estimation. Go to "Issues -> Search for Issues" and run the following query, it will return the issue above. * workratio = 75 To find issues where you worked…

Hi @okenett Welcome to community. I guess the childIssuesOf function only gets issuekey as a single parameter. If you have Script Runner add-on, You can use the following query to find all stories for epics. * issueFunction in issuesInEpics (Subquery) Also use this one to find subtasks of a given parent query. *…

Hi @adrian.hills You can not assign workflow to a project. Project is associated with workflow scheme. So, if you want to change the one of the project's workflow * Go to Issues -> Workflows -> Workflow Schemes * Create a new workflow scheme * Assign the workflow and map the issuetypes * Go to the project and switch scheme…

Hi @Nilesh Mehta First of all, you need to create a new customfield in Jira. Please go to Jira settings -> Issues-> Customfields -> Add Customfield named Geo (Single Select list). After the creation of a new field, do not forget to add it to project screens (ex: create, view etc). Than go to related service desk project…

Hi @Aisha M You have to select all those projects manually and make the field hidden in bhv configuration. I do not know an easy way for mapping projects. Another traditional option is to split screen schemes between the projects. Yes, it is possible. You can map to all projects then filter in your custom script if you are…

Hi @thedigitalrig , Please go to https://my.atlassian.com/, choose the license and press upgrade button. Then, you will see all available user tiers and prices. In order to see the license, you have to be the registered technical contact for it. ps: Marketplace add-on license tier must match the number of users you have…

Hi @Aisha M Behaviors configuration is mapped to projects. If you hide a field in certain projects, it won't be visible in these projects screens. For example, assume that we have 3 projects sharing same screen schemes and we want to make a field hidden in two of them. Then map the behaviors to those two projects and hide…

Hi @aynura.nasibova Does it belong to a AYM service desk project? It shows AYM-26 and AYM-27 as Closed with a blue color, not green. Customer visible portal status can be a different one. Could you please go to agent view and check those status names?