Tansu Akdeniz Community Champion

Hi @Project Manager Can you go to settings -> projects from the top right corner of the screen and check the existence?

Hi @13jiratest Welcome to the community. * Select Issues -> Workflows and then Edit for the relevant workflow. Select the transition -> Click Add post function. * You may need an add-on such as JSU, JMWE, JWT, Script Runner etc to extend post-function…

Hi @Mario Amaya Simply create a new screen, add field to the screen (resolution, any other custom field created in Jira), than associate this screen in workflow transition (close). Also make those fields required in transition validation. You can find the details in this…

Hi @Natia Chincharauli Original estimate value needs to be specified as second. I guess you properly match the original estimate field within import wizard. Did you have a chance to investigate detailed log file which becomes available after import process? Also please take a…

Yes. But you don't need to select "Transition Issue". If you select, assignee changes without changing statuses won't be listened. Sample:

Hi @hamida Khanam You need to enable parallel sprints feature. * Administration > Applications > Jira Software section. * Under Jira Software configuration, select the Parallel Sprints checkbox.

Hi @Alejandra González You could simply define a new automation rule from project -> project settings -> automation. And when the assignee is changed, you can add assignee info via public comment. So, every assignee change can be tracked within the request in portal. Also please vote this issue JSDCLOUD-2044.

Status should be Pending when you get a report.Which report did you get? It is better you share a screenshot. If you look at a default Open Issues filter, there is a query behind it and it shows the tickets whose status category is not Done. Means it covers open, in progress, pending etc.

Hi @Neil Stokes Welcome to the community. What do you mean by open? Can you clarify with details? There is a resolution field in Jira, please check this KB.

Hi @jun lee I couldn't understand what is the validation? If you try to make a field required, you can also use field required validator apart from script runner. If you would like to do null check, you can write "cfValues['Start date'] != null" etc. If others can see the transition button, there is nothing wrong with…

You are welcome @Rasha zein aldein Yes, you can customize it on your own. Add-ons have public user guides. You can evaluate the add-on at first because there are different theming add-ons with different features. 

Hi @Rasha zein aldein Welcome to the community. You can do basic configuration, to some extent, such as editing help center logo, background image, texts etc. To go further, you may need to install add-on on marketplace. * https://marketplace.atlassian.com/search?product=jira-service-management&query=theme Also check this…

Hi @Yulia Zhyliaieva There is probably field configuration scheme associated to project. Go to the related project - project settings -> fields and find the related field config then edit. Find severity field and edit the description.

Hi @Laurien Scoville Go to the project -> project settings -> permissions, remove Administrators project role from Delete Issues permission. Then you can add jira admins group to grant access.

Hi @niggles20 Administrator role is given in a project -> project settings -> users and roles section. Then the user will be project administrator for that project. The page you mentioned only shows the projects where user is added to a role.

Not at all @Almu It seems that data type difference issue occurs. Maybe you can take a look at automation for jira add-on if you have. Also, if there are not many different option values in scripted field, you can group them via jql filters and run a bulk change. It is also possible to do it via script in console. But you…

Hi @Almu As I understood, you would like to copy value from scripted field (old one) to single select (new one) for 8000 issues, right? In "Built-in scripts -> Copy custom field values" section, you can define the filter (to define issues to be used), source field and target field. As I know, scripted field is supported…

You can use "Send email" function. Or it is possible to use "Comment on issue" (share with customer visibility) which will send a comment over the original request created mail. It will trigger "Public comment added" system notification. If it is generic message, as I said before, change the following notification instead…

Hi @Nico Lenaerts Yes, you can create an automation to send a custom reply on create action. Go to JSM project -> project settings -> automation and create a new rule. Btw, you can also edit default "request created" notification from project settings -> customer notifications.

Hi @Jakub Adamski Welcome to the community. Did you clean the browser cache in Safari?

Hi @Giorgos A Tsavegias Since it is a software project, keep in mind that you need to give a license to a user who will take approve action. Simply, you should create one new status between status A and B. You can either set an automatic approver via post-function or allow users choose the approver via transition screen.…

Hi @Deborah O Welcome to the community. Links just show a connection btw the tickets, doesn't create a dependency unless you configure further. If you would like to change status automatically, you can create project automation rule. Or you can add condition/validation to the transition in workflow to check linked issue.…

Hi @Susann Petzold Since request type is not set via internal Create button, customers don't get a notification e-mail. Agents can create a ticket on behalf other user in customer portal. Please also check this link.

Hi @David Chaves To configure the order of the statuses in Jira, go to Settings -> Issues -> Statuses and manually move statuses up and down. Best

Hi @Priti Sonar Try this one: import com.atlassian.jira.issue.resolution.Resolution def resolutionField = getFieldById("resolution") def TestField = getFieldById("customfield_30200") def resolution = resolutionField.getValue() as Resolution if (resolution.name.equals('Fixed')){ TestField.setHidden(false) } else{…

Can you please share the rule? You can change "For Parent" to "For Linked Issues" and choose a link type if a specific link type is used btw issues. Also change "Subtasks match" to "Linked Issues match".

Hi @Francesca Alessi Is there a parent-subtask relation btw them? Take a look at this sample:

Hi @Jeremy Lynde Simply, you can create a custom user picker and set the value in post-function with current user. Alternatively, you can write a JQL by giving a specific user. Ex: * status changed from "In Progress" to Done by user It is also possible to get this info from database. Check this post. At last, take a look…

Hi @Nirav Dave Welcome to the community. Jira Server model is no longer sold. And there was no free version. If you have a license (at least starter), it is possible to use. You can find all previous versions in this link. Best

Hi @Sneha Gokarn Welcome to the community. Can you please copy the workflow and retry?