Tansu Akdeniz Community Champion

Hi @Jacopo Geri It seems that your Jira uses two step verification. Can you please check it? * https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Hi @Oliver Jones Welcome to the Atlassian Community!! Can you please click "Clear All Filters" button? There is probably a filter which prevents you view the newly created issue in backlog view. Sample case; new issue may be unassigned but you only show issues assigned to you.

You are welcome !!

Hi @Eric Roetenberg You can use smart values to put parent issue id/key to the subtask description. Please check these links: * https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html * https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/

Hi @Firas Abdallah Please check the documentation: https://www.tempo.io/documentation Best

Hi @Chad Henderson There is a Customer Access Settings page where you can configure all the registration details for your service management. Please check these: * https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ *…

You are welcome !! Could you please accept the answer so others can find the solution easily.

You are welcome @Stephanie Donnelly !! Could you please accept the answer so others can find the solution easier.

Hi @Kavya Janiwarad Jira doesn't export comments to csv/excel. There is a request JRACLOUD-39048. Please watch and vote it. Also, there are some paid solutions in the marketplace. One of them is listed in the ticket's comment.

Can you please go to NMRDesk Project Settings -> People and then add yourself to Administrators role. So, you will be project administrator and access should be granted.

Since, you are not Jira admin, you can't add yourself. The person who is Jira admin should grant a permission.

Yes, it is server version. Problem is that you are not Jira admin. Agent license should be given to your user.

Hi @Tony Parsons Welcome to the community. Because it is a team-managed project. You should create company-managed. * https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/

You are welcome!!

It should be listed in sidebar.

Do you use server or cloud? You should see this menu since you are Jira admin.

Hi @Savannah Negra Welcome to community! Since it is a personal space, can't you reach Space Settings -> Manage Pages -> Trash? In that section, deleted page can be restored.

The project which you view is a Jira Service Management Project. In order to be an agent, you should give an agent license yourself. Go to User Management -> Find the user -> Enable Jira Service Management.

Hi @Kate Chan Welcome to the community. Can you give Jira Service Management application access (agent license) to your user temporarily?

Hi @wang Welcome to the community. Can you please check this related topic: https://community.atlassian.com/t5/Confluence-questions/Missing-file-quot-exportDescriptor-properties-quot/qaq-p/896189 Did you download the export file on a Mac? If you get an error saying that Confluence can't find…

I haven't tried performing transition with edit issue api. Maybe you can only pass transition id and remove cf in JSON to go step by step. Also, what is the cf type and request response?

Hi @Aleksandra Kakol Welcome to the community!! It should be like; { "fields": { "customfield_xxxxx": "TEAM_ID" } } Please check this related article: * https://community.atlassian.com/t5/Jira-Software-questions/Can-you-update-the-Tempo-team-field-using-automation/qaq-p/1355359

Hi @[deleted] Please check "Transition Issue" rest operation: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-transitions-post You should use "POST" for this.

@Ivan Andrieiev Time Tracking (Original Estimate) is not a customfield, it is a system field. So, it is now shown in Custom Fields section. Timespent is not a customfield too. It can be added as a column in issue search (JQL) screen to see the logwork for each issue.

Hi @Elif Meriç I guess IQL will be sth like: "Name" IN ("Network") Can you please share your IQL & sample asset screenshot to understand the error? Also, you can check "Audit Log" in automation for further details.

Hi @Ivan Andrieiev Original Estimate is not a custom field, it is system field. Please search as a "Time Tracking" in screen or field configs. You can't multiply this field. You would better create different tasks / sub-tasks or give a total estimation to single issue covering all performer efforts.

Hi @Sayli Haldavanekar Welcome to the community. From Service Project -> Project Settings -> Request Types page, you can simply map request type with issue type. So, request, submitted from the portal, will be created as change request in the system and follow its workflow. If you would like to change request type (from…

Hi @Stephanie Donnelly Having trouble changing the login message or the project lead? Can you share a screenshot?

Hi @João Rigueiral Welcome to the community. As I understood, you can't delete issues in company-managed project. There are differences btw company and team managed projects. Please check this article. In order to delete issue in your new project, you need to have "Delete Issue" permission. It can be granted from Project…

Hi, All sprints, which you can see, are listed in the field. To make the selection easier, there is a "Only show sprints in this project (xxx)" button to see current project sprint in combobox. For the Sprint restriction, there is an open suggestion ticket JSWCLOUD-10805. Please watch and vote it. Best