Tansu Akdeniz Community Champion

Hi @lokesh Welcome to the community. Go to project settings -> automation and add new rule. Use Scheduled trigger and provide a JQL (Ex; due (or your customer date field) < now()). Then add an action (Transition Issue) and choose the destination step for automatic status change.

Hi @Sarah Cox Welcome to the community. If you create a new name for an SLA metric, it creates a new custom field that is available to all service projects in this Jira site. But the configuration is not global. You need to add SLA in other projects and re-configure.

Hi @Marcus Tezcan As I know, it is just hidden from portal, not from Jira internal UI. Agents can still create these requests.

System date fields (created, updated, resolved) are shown by default at the bottom right (issue view screen). You can also add as a column in issue search navigator page. They can be search in JQL. So, if there is no specific need, it is better to use them.

Hi @Cameron Loperfido Why do you need these fields? Created and Resolved dates are system fields and they are set by default when you create and resolve issue. Anyway, to do this, go to project settings -> screens. There are create, edit and view screens. They are all probably using the same screen same. You need to…

Hi @[deleted] Welcome to the community. As I understood, you add people to Service Desk Team role from People tab. But do they already have agent license? Please go to Jira Settings -> User Management -> Find the user and verify that Jira Service Management access is given.

You are welcome!!

Hi @Giuseppe Pina Welcome to the community. What is the error when logging in?

Hi @Shiuh Rong Yong 1- You can still use the app but you can't get support or app updates. 2- Yes. Renewal starts from the expiry date.

So you want to define a fixed date? It is also possible to use issue due date like; {{issue.duedate.plusMonths(3)}}

* Go to Jira Settings -> Issues -> Workflows -> Find the workflow -> Edit * Select the transition (From In Progress to Done) -> Validators -> Add Validator -> Field Required Validator -> Choose fields to make required. * Publish workflow.

Hi @pushpa punglia Welcome to the community. In automation, you can use smart values to handle this issue. Sample; {{now.plusMonths(3)}} Please check this doc for further details: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Smartvaluesdateandtimefunctions-Example.6

Hi @Antti Issues in board depend entirely on board filter. Go to Board Settings -> General -> Saved Filter and click Edit Filter Query Change JQL; Project = A or (Project = B and labels = xxx) Save it!

Hi @Erna Putri Utami You can not make it via automation. You should simply add field required validator to a transition in workflow.

Hi @Marcus Tezcan There is three dots (***) at the right. Can you please confirm that all fields are shown?

Hi @john.fennell Welcome to the community. Check this doc: https://support.atlassian.com/jira-software-cloud/docs/change-the-location-of-a-board/

Hi @Annie Lockwood There are different ways. One of them is to create an automation. Sample; Another way is to change notification setting. Create a new notification scheme (or edit the existing depending on your need) and assignee your user to related events to get notifications. For ex, add your user to Issue Created…

Hi @_Mike Long When I go to Filters -> Advanced Issue Search, the following JQL also opens for me anytime. I believe this is the default search query, your Jira is not haunted :) * created >= -30d order by created DESC

Hi @Brandon Ivey The following may give you an idea to get issues with backwards transitions. You can continue JQL by adding OR.. * status changed from "In Product" to "Open"

Hi @Sara Jarekji Currently, it is not even possible to change survey labels. Please check this ticket JSDSERVER-4986. But there are some paid apps in the marketplace. 

Hi @shankara vijayendran Welcome to the community. There is an open ticket JRACLOUD-3821. Please watch and vote it. Also, please check the workaround section. 

There are solutions in my previous link.

Hi @Maahshid Vaziri It seems that there is space btw project and .key. Please double check it. {{project.key}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/ 

Hi @lun xu Welcome to the community. Did you have a chance to look at this doc? https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-a-database-938846850.html There could be a network issue btw Jira - DB server.

Hi @moonhkt Welcome to the community. "reporter": { "id": "5b10a2844c20165700ede21g" } Also take a look at these articles: * https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post * https://community.atlassian.com/t5/Jira-questions/Set-assignee-through-REST-API/qaq-p/1005587

Hi @Sunil Kumar Welcome to the community. There is "Run a script" function in automation which may help you.

Hi @David Martínez López Jira automatically backups and can reduce the disk space. You can delete the old export files under /export directory. But you shouldn't delete the directory itself :) Simply use rm filename command, More info.

Hi @Priya There are different ways to handle it. Please check this blog: https://www.atlassian.com/blog/add-ons/okr-jira-confluence Jira Align: The definitive guide to OKRs There are also OKR add-ons in the marketplace.

Hi @Anna Maria Tsakiroglou Welcome to the community. As far as I know it is not possible to disable updates, since you use Cloud version. 

Hi @Ola You can simply create an automation from project -> project settings -> automation page. It is possible to run a daily job and check the issues by given JQL. Then you can automatically change the status or send a custom mail.