Sussi Åström Specialist

@Kristian Klima thank you for this! It helped me create my db of current pages in a space. The only thing I could not figure out, was how do I get the page owner. Could you tell me how you achieved it? Thanks in advance!

@Evelin Tarro did you get this resolved? If you did, how? We have the same issue now with a user.

Great start, but as of yet, it does not work seamlessly, so eagerly awaiting for it to be fixed. Until then, we'll have to find another solution to implement what we need.

Atlassian, please fix this ASAP. Last fall I was still able to edit a draft, which was great, but now having to create a copy, just to add a new transition is absolute BS. I know you guys can do better, so let's see that happen.

Hi @Fabio Racobaldo _Catworkx_ , Here are the views Cheers, =)Sussi

I submitted a support ticket and this was the response: Thank you for all your patience and understanding. The technical support team have advised that the update will not be rolled out for existing cloud sites. New instances come with the new UI, but the backend is pretty much completely different between the two UIs so…

When will this be rolled out to all?

Hi @Kieren Is there a timeline for the rollout of this feature? Would be nice if it could be rolledout sooner than later. It's been a long wait. Cheers, =)Sussi

@Mikael Sandberg thank you! I had tried that, before asking for help, as I hadn't gotten it to work. Your comment helped confirm that I was on the right track and went to recheck my automation rule and retest it. Reason, I didn't get it to work, was a small error on my part. Now working as expected. Once again, thank you!

@Mikael Sandberg thanks & please bare with me, as I'm still a newby to Atlassian products, and especially JSM. I looked through the link you suggested, but I don't have a "Lookup Objects" action in Automation. We are using Atlassian JSM Standard plan, so we have no Assets objects. So, if you have anymore insight for me, on…

@Mikael Sandberg how would you create a automation, that would copy the components to affected services?

We have run into the same issue, as Affected services is not visible to customers, when using Refined for Cloud. We can get it visible in the portal, but that does not help us. So, I am now looking into creating an automation, that will automatically update the Affected Services, from the components field. Has anyone gone…

Happy New Year @Christopher Atkinson Could you share how you got the JSM ticket creation to create another jira ticket? I have created an automation which works, when I as admin create the ticket, but then when the customer creates a ticket, the automation does not create the jira ticket. I can't figure out where the issue…

Hi, Thanks for this tutorial. I get the first automation to work, but the second one, sends separate emails with no issue info. Here is what we receive: ***** Hi team - we've got the following issues that require immediate action: Thank You, Project XYZ Administrator ***** What could be the issue? Cheers, =)Sussi

This is a feature that would be great to have sooner than later. Cheers,

Hey @Kasper unfortunately not. I gave up for now.

Thanks for the video @Jimmy Seddon - really helpful. I've watched it a few times, as making a plan of how permissions should be implemented in our company vs. how it's done now. Cheers, =)Sussi

@Brant Schroeder I've been testing different icon sizes and dpi - the end result is blurry in all. I just don't get what the optimal would be. Frustrating.

Thanks Ollie, LIke I said in my intitial question, we've tried the Atlassian marketplace plugins and found them compersome and have not been able to tranlate titles. Maybe I was not clear enough. Also would like to know, how others have implemented multiple languages.

@Brant Schroeder The svg has been created 300dpi by our graphic designer and converted to png.

@Brant Schroeder Here's the image / icon.

Hey, no difference be the image size 64x64 or 600x600.

The icon is crystal clear before uploading. I would use svg, if it were an option. Jira SM Cloud infroms "Could not load image, format is not valid," when trying to uplaod a svg.

Thank you @Sam Bartolome !

Hi @Brant Schroeder I am having the same issue as @Amy Bartlett I've tried making the png 600px by 600px from an svg, but still get a blurry icon. Any other suggestions? Cheers, =)Sussi

Thanks @Sam Bartolome I've also noted that the newly created ticket is not visible in the clients portal. I would expect it to be, but is this not the case. Would you know? I am a newbie to the world of Jira & Jira Service Mgmt. 

I got it to work. Now I need to find a way to get a email notification of the new ticket creation, like when a new request is created by a user. Any ideas? All suggestions are welcomed. 

This is brilliant - thanks for this! Is there a way to add the closed ticket id to the new - for reference purposes`?

I am looking for the same solution and have not yet found a way to do this. If I do, I'll post my solution here.