LarryBrock Community Champion

Hmm, do you have a scrum board available where you could try dragging/dropping the story into one of the listed epics?

Guess I'm going to have to sleep on this one and/or get some other more Confluence-savy folks to add their thoughts here. I'm running out of ideas....

Is the table inside the code block? If so, does a table outside the code-block render any differently? Do you have any table add-ons installed that let you format the cell border? If so, is the non-title cell border set to clear?

Hi @Mickey Lewis! Have you seen this document? https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html It appears to be the guide you're looking for. Please take a look and if it's not what you need, let us know here and we'll take another shot. :-) cheers, ~~Larry Brock PS. If you find this…

Hi @Olive Sun! Might check your view settings in your browser - if any magnification is active ("zoom" not at 100%), that 1-pixel line between the cells of the second row may not be visible. Another thought that occurs to me is that if these are not native "X" and "checkmark" characters, they may be interfering with the…

Hello @Leanne Lewis, * Are the epic issues resolved or closed? They may not be linkable if they are. * Do you still have access to edit them? If not, you may not be able to add a story to the epic. * Is your instance having any indexing problems? That may keep them from being found. There might be clues in the logs if none…

Hello @Gillian Curtis! By "added an existing user to be a service desk agent" do you mean you have: * Assigned them to the role of "Service Desk Agent" on the project * Added them to the one of the groups to which an agent license is granted * Both It takes both access to an agent license and access to the agent role for a…

Hi @Mauricio Garay! Could you please elaborate a little? I'm just not getting enough context to attempt an answer. Thanks! ~~Larry Brock

Hello @Rodney Fries! I'd recommend using the JSD API to open the issues based on the query to the other database. By using the API, you position yourself to survive upgrades and other maintenance that could break other methods. The API documentation is here:…

Hi @Matthew Young - did those selections get the job done? ~~Larry

@Matthew Young- I would recommend selecting "Enter Status: Open" and "Comment: by Customer" as your start status. These need to operate in a "or" fashion (e.g. issue opened, or commented on by customer). ~~Larry

There is a rumor that a new Confluence Enterprise release is coming soon but "soon" is a relative term and I have no idea what that means. Hopefully one of the Atlassians who hangs around here can give you some guidance. Cheers, ~~Larry Brock

Hello @Matthew Young, I don't have a JSD instance in front of me at the moment so I can't test this to confirm but I believe this example is what you want or very near to it. Take a look and post any follow-up questions and I'll try to answer them ASAP.…

Correction (and thank you to those who pointed this out): TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 is actually part of TLSv1.2 so in this case @ZeetixTom, you are not affected. Hello @ZeetixTom, I am looking at this paragraph from the referenced page: The Git command line on UNIX-based systems (including macOS, Linux, and…

Hello @Aaron McKinstry! Yes, you can reuse the license on a re-install. Please post if you have any follow-up questions - happy to help! ~~Larry Brock PS. If this answer is satisfactory, please remember to click the "Accept Answer" button.

Hello @LDCCVision, This looks like a typical install screen that show the application is working in th background to create the schema, tables, stored procedures, etc. in the database associated with it. Have you looked in the log files to see if there are any errors being reported? (I'm assuming the application never…

Hello @Groove crew! Confluence security stops at page level so it doesn't natively provide the functionality you're looking for. I can, however, think of a couple of methods to achieve your goal. 1. Use excerpts from secured pages for the content you want to make visible to only particular users. Those without access to…

Hello @Melissa Koehn and welcome to the community! It's easy to add a new project to an existing board, all one has to do is edit the filter that is the basis for the board. * Click the "Board" button to open the Configuration screen * Select the "General" menu option on the left-hand menu if not alredy selected * Find the…

Hello @Bunty! Great news, Nic suggested writing your own add-on but that's not necessary. Turbo Kit for Jira has a "Regex Validated Single Line Text Field" custom field so you can enforce just about any kind of input desired, including a percentage. You can find information about TK4J in the Atlassian marketplace. (Full…

Hi @Mike Shkolnik, Would a no-cost add-on be acceptable? Not sure if there is one but thought I'd clarify before I want digging. ~~Larry Brock

Hi @Tanya Sudolnik! What @Stephen Sifers said is spot on. I'd just add that the description field of the Service Desk portal is a place that one can add a link to any top-level page of the associated knowledge base space which could contain your table of contents, etc. It's not included on the portal page but is easily…

You're welcome @Michele Kelly. The cloud version of Confluence should be simple enough to use for your agency and has the advantage of being a tool you can use regardless of how big you may grow. Glad I could be of assistance!

Hello @Michele Kelly! The most obvious answer to me is to add Confluence as your document tool. It has concurrent editing, a very friendly editor, supports many languages, etc. The comments section below the page content is a great place to record ideas, feedback, approvals, discussions, decisions, etc. If you're already…

I am of the onion tribe myself. Fortunately, I have plenty of Atlassian and DevOpsDays-Austin t-shirts to always be sporting a cool inner layer. Then I have this awesome and highly prized Atlassian AUG Leader hoodie for the outer layer when needed. :-) (Yes, shameless plug for AUG Leaders!) The temperature in Austin can…

Hi @[deleted]! To elaborate on @Edwin Kyalangalilwa's response - yes, it is possible by using a "response file". As shone in Edwin's output, the "-varfile" switch is how you tell the installer where to find the answers to the install questions. Here'a a link to documentation that should get you started:…

Hi @Madhu Reddy (and you too @Andrea Mendez)! IIRC, the only time the inbound email address is important is when there is a new issue to be created. Otherwise, and this should be verified, the issue key in the subject will cause any inbound email processor to properly handle the message and add it as a comment to the issue…

@Abhishek Pandey- you might also consider sharing with "logged in users" instead of "everyone" depending on your security and access control standards. "Everyone" allows anyone who can reach the Jira server to gain a tiny amount of visibility which some Security folks dislike. :-) ~~Larry Brock

Hello @Aviya Oren! Unfortunately, there's no way to define a completely custom view of issues in Jira (at least to my knowledge). Some ways I can think of to produce a view more to your liking might be: * Use the Detail View versus the List view * Customize the columns displayed in the list view when saving a filter so the…

Hi @Ram - this makes me think of the "crontab -e" command in unix/linux. The *nix crontab command is used to lsit or edit the crontab (think scheduler) for the logged in user. Is this showing up somewhere in the Administrative area of Jira. Perhaps it's a reference to how the schedule for a task should be set up? ~~Larry

Hi @Martijn Boerwinkel! For JSD Server out-of-the-box (v7.3 so some things may have changed), one can customize the following: Global or "Help Center" level: title, name, Announcement subject and message, logo including generating a theme from the logo, header bar colors Portal or per project: Name, Introduction Text,…