LarryBrock Community Champion

Hello @Kayla Cannon and thank you for such great inspiration! You're correct that those scary things can be tiny or huge but digging deep and finding the courage to do them anyway can bring tremendous satisfaction and growth. Cheers!

Greetings Laura Renfroe and everyone else! For Jira, my latest affection is centered on Cleaner for Jira . This app has helped me efficiently help more people in the shortest time over the past year. For Confluence, Multi Excerpt for Confluence is my huckleberry as it allows me to do exactly what I want - put many on a…

Hi @Marius Abalaru and welcome! The documentation for JSD and JSW server versions are written with the expectation that both products are installed on the same server. I endorse Jack's instructions for combining the instances, although I recommend doing a project restore in step 3, not a full restore as a project restore…

Hi @Hitesh Rawal and welcome! It is not possible without an app (add-on). The PowerReport Plugin should do the trick - (https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.reporting ) Hope this answers your question and if it does, please consider clicking the "Accept Answer" button so others benefit from…

Hi @Diego Flores! @Taranjeet Singhis correct that the X-axis refers to days, like the last 7, or 14, etc. The values of created and resolved are the counts for that day of the number of issues created and the number marked resolved. Cheers!

Hi @Gil! The new HelpCenter "card layout" is brand new and only available in the Cloud JSD version. If you're running the Server or DC versions, that layout is not yet available. Hope this answers your question and if so, please consider clicking the "Accept Answer" button so others benefit from the "answered" flag in…

Hi @Kelsey Collins If the user was "Jira", then it's the automated sync process that's taking the action. You said "Exchange" earlier and not AD. I'm not a Microsoft expert but is it possible the group(s) you checked are not the actual groups being imported by Jira? That would be the most likely source based on what I see…

Hi @Han Vo and welcome! The Release button you identify in the screenshot is for releasing the version and without some PowerScripts, ScriptRunner, or custom programming, I do not believe it is possible to trigger it with the transition of a single issue (which is what happens in the background when you move an issue on a…

Sooo fitting @Amanda {Praecipio}!!

:gold star: for "first post!" @Craig Castle-Mead

Well, here's my candidate for the group profile picture. I really hope someone can do better. :-P

@Rober Rankin, @Veronica Kolstad and @Shelley_Smith-Woods - I'm calling you out! ;-) I'll bring some nice Atlassian swag to the first one who responds to this post. "Let's get this party started!" 

Hi @carloscubaand welcome! The "spam" flag on your original posting is cleared. Not sure if it was one of my co-champions or the AI in the spam filter but regardless, it's visible again. Cheers!

@carloscuba- looks like someone has cleared the "spam" flag and this posting is active again.

Hi @David Gage! The Automation rules in Jira Service Desk can perform this function for you. The documentation is here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html# If you need more horsepower for automated actions, the Automation for Jira add-on is great. Hope this answer…

Hi @patwarnr! In addition to the out-of-box macros @Jared Brenner mentioned, check out the Multi-Excerpt Add-on if you need to use more than one excerpt per page. It's not free but definitely provides value. Hope these answers help, if so, please consider clicking the "Accept Answer" button(s) so others benefit from the…

Is this a datacenter instance? Is access to the Synchrony editor direct or is it proxied by the Confluence server?

Hi @Vaishnavi Gurusamy - did you have any further questions? If not, could you take a moment to mark some answers accepted? Thanks!

I'm sure there are plenty out there @Tami_Sutcliffe - I just need the Google-fu to figure out a search that would be able to detect them. :-)

Howdy folks! As I understand it, plans are underway to have both a morning meeting and the regular evening meeting in February. Tenative dates are the morning of the 7th and the evening of the 27th.

Hi @Matt Bryan and welcome! There are a couple of ways to go about this. 1. If it's simple and you know what you did: Re-edit to undo the change and republish. All projects will be re-affected but you're back to where you were. 2. If it's not simple but you made a backup when you published. Switch the workflow in the…

Hi @Tami_Sutcliffe and welcome! In addition to making excellent Jira apps (formerly add-ons), Tempo uses a Confluence KB tied to their Jira Service Desk for product support. The link takes you to the "Tempo Customer Support" portal where they have the KB function tied in. Here's a couple of screenshots (as one has to sign…

Unfortunately, the short answer to your question is no, not without some kind of add-on. A couple of good add-ons to provide this are Traffic Lights for Jira and Traffic-Lights for Jira. (Yes, that's two different ones with only a "-" in the name to differentiate.) In addition to a filter subscription, a Quick Filter on…

Hi @David Jordan and welcome! If you sweep the text of a requirement on the Confluence page, you should see a pop-up bubble with two icons (or more) in it. If you hover over them, one should be in-line comment, and the other should be Create Jira issue (if your Jira and Confluence are properly linked). Select the "Create…

Hi @Paul Heer Which Confluence version are you running? The document to which you refer is for version 6.14. If that's the version, is concurrent editing turned on? The more completely you can describe the environment and the problem, the better chance someone here has of helping. Thanks!

Hello @Aditya Khanna and welcome! The best option at this point is to review the bitbucket log file to see what error caused the process to stop or crash. Feel free to post here and we can help analyze what's happening if it's not obvious from the log messages. Cheers!

Please consider posting it here and marking it "Accepted" so others benefit from your experience - thanks!

Hi @Shraddhaand welcome! The Slack/Jira Server integration isn't as tight as Slack/Jira Cloud but what it does, it does well. There are also apps (add-ons) that greatly expand the integration capabilities. This page on the Slack site explains the "free" integration pretty well:…

Hi @Tzippy Levine! I feel your frustration about the lack of a merge tool for Jira cloud. My team uses a temporary server instance to do the merge from backups of each cloud instance, then backs up everything from that temporary instance and restores it into the cloud account selected as the survivor. The data in that…

Hello @Yoann_Antoviaqueand welcome! There are distinct groups of users for JSD - "Customers" and everyone else. For Customers, JSD uses its own internal identity database and authentication. For others, Agents, Jira Administrators, Jira System Administrators, etc, it will use the configured Directory service. So, one can…