LarryBrock Community Champion

Hello @Minh Nhat! The short answer is that you cannot assign an issue to more than one person. To elaborate - Jira is generally designed around the idea that a single person is responsible for a single unit of work. The general response is to break down the issue into smaller units of work if different people will be…

Hi @Ricky, Turbo Kit for Jira and Power Scripts are alternatives to ScriptRunner that may be more economical depending on what other features you find useful.

Hello @Burkhard Voss - It is also possible to do the filtering you desire during email delivery. A pre-delivery processing rule could discard any message CC'd to the helpdesk address thus it would never require any Jira handling.

Warning: the above link is only for Jira cloud . For those using Jira server, the appropriate issue to vote for and track is: * https://jira.atlassian.com/browse/JRASERVER-11297 (Be sure to always vote for the correct "version" of the issue as there are separate teams, product owners, backlogs, etc between cloud and…

I'm picturing my thumb and forefinger barely touching Erica's pinkie in a slight twisting motion. :-P Happy Halloween!!!

Hello again @Shelley_Smith-Woods - As I believe @Celina Zamora will attest, getting an AUG started in Houston has been particularly perplexing given the size of the city and the number of Atlassian users there. Also as @Monique vdB mentioned, there's a Houston AUG website, just not an online community group for it yet. As…

Well @Community Manager - we can try to plan far enough in advance for you to join us - come on out! :P

Big howdy and welcome from Austin, @Shelley_Smith-Woods! I'll be working in downtown Houston off and on over the winter and spring. If you work downtown, and maybe even if you don't, I'd be game to grab lunch or something after work to "talk shop" and share anything I know about the Atlassian suite. ~~Larry Brock PS -…

One of my favorite Benjamin Franklin quotes: We must, indeed, all hang together or, most assuredly, we shall all hang separately. Also ran across this one from John Connally which seems rather applicable across the political spectrum these days: A democracy unsatisfied [by support of the people] cannot long survive…. We…

Hi @Max Foerster - K15t - thanks for carrying the torch! I would like to see the Cert team add JiraOps to their list. I played with the tool for an afternoon last week and between JiraOps, OpsGenie, Slack, and StatusPage, I believe there's plenty of material for an exam. Cheers!

@Tito_Valentin- looks like your question has gone unanswered. Might try re-asking as a new submission. Unfortunately, I don't have an F5 I can play with so I won't be able to provide an answer. :-(

Hello @Meera V J ! Does each of these options drive its own process and/or get routed to different groups? If so, it might work better to make each of these a different issue type. As an issue type, the fields, screens, workflows, behaviors, approvals, etc. could be purpose built around that type. Cheers, Larry Brock

Absolutely @Renee McKechnie! I'll send you and email with my contact info and we can set up a call. ~~Larry

Hi @Emma Nielson, Have you had a chance to check this information out?

Hi @Bryce Hays - I don't find a questionnaire link in your post - did the session fill up? ~~Larry

Hi @Kimberly Deal _Columbus ACE_ !! Great to see the Columbus AUG here on the Community site! Sorry I'm late to the party but I didn't get an invitation. >:( ... just kidding =^) Hey Columbus AUG - did you hear that your fabulous leader is also award-winning? Yes, she received an AUG leadership award at Summit so be sure…

Perhaps it'll involve pogo-sticks, electric scooters, and a selfie with the Stevie Ray Vaughn statue? ;) Thank you both @Monique vdB and @Ashley Elder (hope that's the right one of the three)!! Really appreciate you making the effort over a sticker. It's small but it'll be my little token from Summit. <3

@Monique vdB- how much begging and pleading must I do to get one of those MOST AWESOME Atlassian Community stickers? I'll crawl down to the Austin office if I have to. :)

:awwthanks: @Kimberly Deal _Columbus ACE_ - I really missed everyone this year and so tried to live vicariously through the pics, videos, etc. ;-(

Yes they will as the size criteria hasn't changed. Thank you for the vote but if I've answered your question to your satisfaction, please click the checkmark so the question is officially marked "Answered". Thanks!

My faraway take-aways were: * I _really_ need to be at Summit next spring! - I miss the sessions and keynotes * JiraOps is going to be an awesome product and make life much easier for me as I don't have to keep buiding these by hand any more. * I _really_ need to be at Summit next spring! - I miss all my AUG and Community…

Hi @Emma Nielson, I believe that if you'll remove the issues from the "Stop" criteria, then return them to the "Stop" criteria, the timer will then stop. Using Victor's screenshot above, what I see often is that the workflow does not require the "Resolution" value to be set so it gets left blank on an issue that's…

Hi @Yurii Bohdan! If I recall correctly, only users with the Agent designation count against your license. Admins will not count unless they are also Agents. ~~Larry Brock

Might also try <your-base-URL>/browse/<issue-key> (for example https://www.example.com/jira/browse/test-1234 or https://jira.example.com/browse/test-1234) which should take you straight to your existing issue with a quick stop to authenticate if necessary. Cheers, Larry Brock

Hello @Padmasree P! if i recall correctly, the <home>/data/avatar directory is where custom avatars uploaded by users are kept and if you migrate your server, that content should be copied to prevent loss. Hope this helps and if it answers your question, please don't forget to click the checkmark next to the answer so…

Absolutely @Kimberly Deal!! I'm already planning my talk submissions (yes, multiple) to earn the trip from my employer. Community Champ incentives will help too!

@ZoeyG- Crowd can provide SSO for other apps like Jenkins and has code examples for linking custom applications to it also. Cheers!

I'll second what @Daniel Judd said, especially the "Welcome to Austin!!". We should get together for lunch or and after-work beverage sometime! Not sure if you're east or west of the Lakeline station but Parmer, Avery Ranch, and Staked Plain are good roads. Unfortunately, I'm not familiar with roads west of 183 but I'll…

Great minds @Jack Brickey, great minds.... =^) We did that on-boarding piece. We used the TurboKit add-on to create on transition issues into the IT and Facilities teams queues and closed linked issues so when the HR person closed the onboarding issue, all the related issues across departments closed as well. There were a…

One of the biggest ways I've seen Jira shift the way my team worked was when we implemented Service Desk and changed from auto assigning every issue to putting them in a queue and having the next available person pull from the top of that queue. We had much happier customers because 1) the more important stuff was getting…