Stefan Salzl Community Champion

Hi @Ben Weisman first of all: I am not a experienced with service desk. Therefore I could just give input with my overall A4J knowledge. Regarding your description I would suggest following rule: Please let me know if this might help and solves your problem. Best Stefan

Hi @Rick Crow , Could you maybe provide a screenshot of the automation rule? that would give us the possibility to see the whole scope/context and eventual other settings that might affect the rule. Furthermore: - Could you please re-check and confirm that all the required fields are of type number? - Is it granted that…

Hi @Katharina I recently wrote an answer to a post that seems to tackle the same problem: The Testing Board and Test Repository are kind of a "view" of your tests and a way of organizing the tests within a project. So the context is always the project. Testcases are standard issues that live in a specific project. You…

Hi @Katharina and welcome to the community, would you like to move the test cases from project A to project B? This would mean they physically move to project B and are not available in project A anymore. (--> this is what the discussion you posted is about) Or would you like to "use"/link test cases from project A to also…

Hi @Gal Yaniv , Hope you are doing well. Please let me know if this was helpful and in case your question is answered please hit the accept button to mark this as solved and make it easier for other users to find the right answers to similar questions. Thx in advance. Best Stefan

Hi @Luiza Silva -- welcome to the Atlassian Community, as it seems there is no native implementation in Xray Cloud API. I found a post that looks similar to yours: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-get-tests-and-testsets-in-XRAY-jira-cloud-setup/qaq-p/1430156 Please check the answer…

Got it. regarding your first problem I guess I got a pretty simple solution that doesn´t need any if/else block. The branch itself takes the list of checked checkbox values and only creates subtasks for those (see screenshot) Regarding your second requirement I´m not sure if A4J is capable of changing the number of…

Hi @Malik Jamal in case your question is answered please consider to click the accept button in order to mark this case as solved and make it easier to find for other community members with similar requirements. Best Stefan

WOW!!!! That´s awesome. API was something that came to my mind but I do have too little knowledge of its capability and to really provide you a feasible solution 🙈 Great job man! Your solution looks awesome 🙌 I feel you. I don´t understand either why "worklog" does not appear as "value / field change" and cannot be covered…

Hi @Kevin Grey Thanks for the examples. Got that logically. As far as I understood worklog it is: someone works 1h on an issue, so loggs 1h (--> 1h is added), the next day 30m are logged (--> 30m added). My questions are: * where and how are previously logged worktimes edited? and... * Why? (especially: what would be the…

Hi @perla.miranda , as far as a condition returns ‚false‘ the rule breaks. There is also possibility of if/else. Did you try this? From my point of view this should work. Best Stefan

mhm....got it. Within the branch (where you change context of the automation rule to the issue that should be closed) add a condition that checks if there are other linked issues with status "not closed" (like the other rule is checking for other open subtasks). Could look like similar to following: Best Stefan

What do you mean by saying "in the meantime"? The automation rule will immediatly fire as soon as a person logs work. So each time someone logs work it will calculate the amount of time spent before that person logged work. As I mentioned in my last post: Without knowing the requirement/use case/problem that should be…

Hi @Kevin Grey Couldn´t figure out how to do this out of the box. Without knowing what you are trying to solve with it one way would be to calculate with the values you´ve got: From the event you can get the amount of time that is added and the current spent time can be retreived from the issue. Subtracting the time added…

Hi @Gal Yaniv I could only refer to xray API. It provides possibility to add test executions to testplan (see following link): https://docs.getxray.app/display/XRAY/Test+Plans+-+REST Maybe this is a feasible workaround after importing results to a test execution. Best Stefan

Hi @Urmo Luts I tried to reproduce what I got from your description: Rule 1 - trigger is transition from linked issue (relates to) to done Rule 2 - triggers when subtask is transitioned to done (then checks if other subtasks exist and all are done and if related issue exists and is done) This is the most simple version of…

I´m not quite sure if we´ve got the same picture of your requirement. In order to clarify that we are heading in the same direction let´s take 1 step back and wrap up the use case. As I understood your requirement: * Given: issue created * when: component(s) is/are added * then: send email to component lead Please let me…

ouh....ok. couldn´t assume this from initial post/requirement =S Appology but I´m not familiar with JMWE tool. Best Stefan

Hi @Jurica Petricevic As far as I know A4J / smart values do not provide this functionality out of the box. There is a similar post in the community which describes how to workaround with sending a webhook:…

Hi @Support team It´s all good. I appreciate your commitment and that we managed to get things running. This is also a possibility for me to enhance my way of working and investigating in new things. Thanks for your awesome summary. Great community spirit to get things clear for other users. Highly appreciated 🙌 Best Stefan

Hi @Gal Yaniv — welcome to the community, up front I have to say I‘m not proficient with jenkins-connector only communicatingto xray via API. Aa far as I know and understand the link you sent it‘s not a combination of xml and json. For some frameworks as there is no valid result file one could create the json template as…

Hi @Dodo Skills Any update to this? Could you figure out how to solve it with the suggested information? Best Stefan

Hi @Kevin Grey I´m not getting the use case right now. Could you please further describe "from 2h down to 1h"? As far as I know the log work is just adding time to your work log. Or do you mean the the "Original estimate" field? Best Stefan

Hi @Urmo Luts , As I mentioned splitting this use case into 2 different rules would make it easier and doesn´t really need for checking projects as the main condition is the status of wheter subtasks or linked issues. Your use case obviously has 2 different triggers and for each trigger it´s necessary to check different…

Thanks @Tamanna Godara for the warm welcome and a big shout out to all the other community leaders. It‘s such a pleasure to contribute, exchange, learn and lsg but not least enabling other users to get forward 🙌🏼 Such an honor to be prt of it. Looking forward to our awesome journey 🎉 Greez Stefan

Ok. got it from customer perspective. The question for me would be what you mentioned "on the system side". So you could also leave out the customers action from the JSM portal and directly create an issue (in behalf of the customer) within the system. Is that possible? and if so: could you try this and see if there is the…

AWESOME!!!! great effort 🙌👌 Happy to know you got it working ;)

@Support team one more question that came up with the error message from your last post: * Is there a special screen defined for "create issue"? Is the field "Reporter" available on the Create screen and can this field be edited in the create screen? Best Stefan

Beforehand I have to say that I am not a ServiceDesk professional and I try to connect my knowledge from Jira/ A4J here. To clarify the point you mentioned let me put this in a use case with examples: let´s say we have "Issue A" which is closed already. Reporter of "Issue A" was "Customer_1". Now when a comment is added to…

Hi @Urmo Luts , As far as I understand your requirement this needs to be scoped from 2 sides. Let´s wrap this up a little bit: 2 projects: * project A* Task 1* Subtask 1.1 * Subtask 1.2 * project B* Task 2 --> relates to Task 1 (in project A) So from my point of view the use case you described has 2 entry points: * given:…