Stefan Salzl Community Champion

Hi @Jeremi Nilsson - welcome to the community What does the audit log tell? Could you please add a screenshot of it? Does the clone action work and does the issue get created? What issue type is the trigger issue? Is the trigger issue a child of an epic (hence: is the field ‚Epic Link‘ set in the trigger issue)?…

Hi @Mashford, Reuben and welcome to the community I guess you´d like to have this line only once. As {{#lookupIssues}} is iterating through the list of issues delivered by the JQL it repeats the line (as it tries to write anything per issue). Try to just use the following line: Total number of items released:…

@Darryl Lee very attentive. how could I overlook this important detail 🙈😂 Thanks clarifying this 🙌🏼 that sounds plausible in my eyes (even if it was the exact opposite of my assumption 😂). Best Stefan

Hi @Nikita I assume you are working in a company-managed project. Creating and associating workflows is limite to jira admins (global admins, not project administrators). Do you have this permission? are you in the admin-group? Best Stefan

Hi @Theis Joergensen assuming the field you get the values from is a select field or picker field I would recommend to work with a "for:each" branch iterating over the list from your field and creating a task in each iteration. Further questions from my side would be: * when should this be done (what is the trigger)? *…

Hi @Christopher Dick Der Artikel beschreibt nur, wie die Eingaben als "versteckt" angezeigt werden können. Weiters beschreibt es die native Jíra REST API welche (früher) authentication mittels mail & pw erlaubte (mittlerweile depricated, benötigt ebenfalls einen API key). Für deinen Anwendungsfall wird eine andere API…

Hi @Christopher Dick Ich weiß leider nicht was du damit meinst bzw. kann auch aus dem Link den du gesendet hast nichts dementsprechendes herauslesen. Ich kenne API-technisch ausschließlich die Authentifizierung via Token. Bitte auch Dinge selbstständig nachlesen und ausprobieren. Wir helfen hier in der Community sehr gerne…

@Vamsi Kandala Awesome answer 🖖🖖# Keep it up 💪💪 Best Stefan

U R welcome, @Matt Shovlar Give it a shot and in case the answer was helpful/could solve the problem please consider to hit the Accept button in order to mark this question as solved. This will help other users to find solutions when they are faced with same/similar problems. Best Stefan

Hi @Matt Shovlar As comala is a plugin I guess this can not be done „out of the box“ with native automation actions. I found out that Comala has its own RestAPI so you could call a webrequest in your automation rule calling the api that will do the job/action needed. See the docu below:…

Hi @Christopher Dick 1 Tag expire time klingt merkwürdig - und definitiv zu wenig für eine automation rule. Genau weiß ich das leider auch nicht. Bitte lies mal die Doku ob du etwas dazu findest: https://docs.getxray.app/display/XRAYCLOUD/Getting+started Ansonsten schlage ich vor, den Vendor-Support damit zu kontaktieren:…

@Jessica C K Flores billing & payment are responsibilities of the site admin. generally site admins get notified if there is an issue with any payment. In case there was no notification (which I would highly doubt) please raise an issue to atlassian. Otherwise I would discuss responsibilities with the site admin. Still:…

Hi @Jessica C K Flores Thanks for the feedback. Please consider to hit the accept button in order to mark this question as solved and make it easier for other users to find potential solutions to their problems. Thanks in advance. Best Stefan

Hi @Jessica C K Flores & @Yoav Tzur any update? Could the problem be solved? Best Stefan

Hi @Laura Snoeij this indeed sounds strange but happy to know you got it working 👍 Best Stefan

Hi @Laura Snoeij Could you please provide all possible information in form of screenshots? It would be helpful to see the configuration of the screen, the workflow itself, the transition where the screen is added and its configuration. Thanks in advance. Best Stefan

Hi @Jessica C K Flores & @Yoav Tzur As I can see from the above screenshot it´s a team-managed project. This means access and permissions are handled within the project, not globally by a Jira Admin. (it seems the access configuration is set to private). I recommend to red through the following link that explains all the…

Hi @Jessica C K Flores Could you proivide some explanation of what exactly you are trying to do as well as screenshots so to make it possible for us to understand and analyse the problem? furthermore: Are you an administrator in this jira site? Was there a permission scheme added to the project so that people need to be…

Hi @Laura Snoeij As mentioned before I could reproduce this behaviour with a lacking permission. I removed the "log work" permission for service team users so the field wasn´t shown when I tried to transition an issue with a service team user. See the screenshot below which permission is meant: Hope this solves the problem…

Hi @Gracjan Wesołowski _HeroCoders_ Please read the guidelines for Marketplace and Solution Partners: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723 Best Stefan

Hi @Laura Snoeij thanks for the information. Does your service management project use an own permission scheme? Time tracking needs to be granted there (to people in service management team/group). https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/ Furthermore: Is there a Field…

Hi everybody, I´ve been using Jira since roundabout 2009. In one of my last Jobs a few years ago there was a need to dive deeper into the administrating the tool. That was a starting point of a big love :) Over the past years I strive to get deeper and deeper an learn more about the whole toolchain, connecting other tools…

Hi @Laura Snoeij As far as I know in Jira Service Management customers mainly use SLA to track time. As I could find in the documentation it´s possible to use the time tracking from jira software too but needs to be enabled by an administrator. See the link below:…

Hey @Circenn Gomez Gascon any updates here? If your question was answered please consider to hit the "Accept answer" button. Best Stefan

Hi @Senthilnathan Annamalai Could you please share a screenshot of your automation rule/how your send webrequest action is configured? Furthermore how you provide authentication to your local API depends on your local API. How do you call the API outside of Jira? Another point could be that (as this API is internally) it…

Hi @Christopher Dick Es könnte auch sein, dass der API call zu schnell feuert und die IDs noch nicht "vorhanden" sind. Versuch bitte vor der "send webrequest" action noch eine "re-fetch issue" action ein zu fügen. Eventuell verschafft das der Automation rule mehr Zeit und der API call bekommt die richtigen Daten. Bitte…

Hi @Christopher Dick kannst du bitte einen Screenshot vom Audit Log/Protokoll diese Ausführung senden. Weiters wird in deiner Automation Rule nur 1 TestExecution erstellt, wodurch "createdIssue.get(2)" vermutlich was falsches oder leeres zurückschickt, da dieser Index in der Liste nicht existiert. Du könntest also entweder…

Hi @Christopher Dick , das sollte mit postman genau so funktionieren. Ist nur ein anderes tool um mit der api zu kommunizieren. Wie das in postman genau aussieht kann ich dir leider nicht sagen, da ich mit dem tool keine erfahrung habe. Dazu gibts aber bestimmt einiges an hilfen zu finden. Den Token brauchst du jedenfalls,…

Hi @Christopher Dick hast du den token mit „“ im feld angefürhrt? also so: Bearer „167.exxxF87…“ Falls ja: lass die quotes weg und nimm nur den string den du bei der authentication zurück bekommen hast. LG Stefan

@Christopher Dick bzgl. Testexecution pro user: Du musst natürlich die create issue action 2 mal aufrufen. Innerhalb der action wird auch gleich der assignee definiert. Voraussetzend, dass diese beiden User in einem MultiUser-Picker Feld eingetragen sind bekommt man bei der Abfrage des Feldes die beiden User als "Liste".…