Stefan Salzl Community Champion

Hi @Daniel G_ Sinclair Any updates? Are you still facing this problem or could that be solved meanwhile? Best Stefan

Hi @andieri In this case requirements coverage can be enabled by opening the project settings (this should also be in the leeft bottom corner) and then clicking the "Actions" button in the right upper corner. The following link describes it very well:…

Hi @andieri Unfortunately I can´t provide a screenshot of the xray-setting page right now as my xray licence is paused but I´ll show where you´ll find it: Please find the according description/settings/configuration in the following link: https://docs.getxray.app/display/XRAYCLOUD/Project+Settings%3A+Test+Coverage Hope…

great suggestion @Bill Sheboy .... only want to add a detail to earliestReleasesVersion() —> I once answered a question here dealing with earliestReleasedVersion() didn‘t deliver the correct result. As the description field in the docu tells this function refers to the order of your versions. This could possibly lead to…

According to following atlassian documentation I guess it should be possible https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#searching-for-issues-examples Unfortunately I don´t have a server environment to test. Feel free to give it a shot and let me know if it works or if there are further…

Hi @Daniel G_ Sinclair , for better overview and understanding the problem could you please provide a screenshot of your automation rule? Furthermore to clarify that we are on the same page: Whenever an issue is transitioned to status done AND resolution is set to done AND label in this issue is „CLONE“ then the issue…

Guess that won‘t work either. Any option of testing this with a company email?

Maybe there's a way to change the default value to the "Share with" option to "share with organization", and have it hidden? BTW: yes there is a way to set this option to default: click the cog at the upper right corner --> Products --> Jira Service Management --> Configuration You´ll see the following option: Best Stefan

Hi @Michael Strong Is the reporter´s user already member of an organization? What kind of domain is it that you tested with? --> the rule won´t work for free mail-providers like gmail, etc. I tested this kind of rule on my side and it worked: testUser has an email with a private domain and is a customer in the organization…

Hi @Sophie Hendrich and welcome to the community, as far as I got you right this should be possible. As XRAY-issues are handled as native JIRA issues the following JQL would give you a list of test plan issues of a certain project: issuetype = "Test Plan" and project = "<projectKey>" ORDER BY created DESC Please let me…

Hi @Michael Strong did you consider the solution via API? Following automation rule did (as far as I understood the requirement right) the expexted work: Feel free to give it a shot and let us know if this helps. Best Stefan

Could you explain what exactly/why it doesn‘t work? Best Stefan

@Anmol Gupta was this helpful? If so please consider to accept the answer. Best Stefan

@Tiago Leite could you share a screenshot of your entire automation rule as well as the detailed configuration/settings of your lookupissues action? This would help to get a better understanding of the whole context in order to find the right solution. Best Stefan

Maybe this could be a starting point for the api based solution: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get Best Stefan

Hi @Michael Strong and welcome to the community, First of all: I‘m mainly dealing with Jora Software but as far as my knowledge reaches I doubt that a JQL could solve this/deliver what you expect. the result of JQL will be a list of issues regarding your search parsmeters. As far as I know organizations are not „issues“ as…

Hi @Cintia Santos and welcome to the community, As your automation rule is supposed to process in more than 1 project it needs to be configured at least as a „multi project“ rule covering the projects that the rule needs access to. Best Stefan

@David Richards Any feedback an this? Best Stefan

awesome 🙌🏼 great to know you got that working 💪🏼

Hi @Hamza Chundrigar , I can‘t verify as I could only find {{issue.resolution}}. In (similar) case of status there is the option {{issue.ststus.name}}. You could try {{issue.resolution.name}}. Please let us know if this works. Best Stefan

Hi @Osmani Sanchez and welcome to the community, wouldn‘t it be sufficient to use the built in „development information“ functionality? you could use commits to link stories to your repository and sutomatically see information to commits, pull requests, merge in the real implementation story. This won‘t show or give any…

Before that field, when the ticket is created, the field has "${ChatURL}" What exactly do you mean with „before“? when exactly does this action happen? Is the field/url set in a previous step of your rule? Could you please share the whole automation rule? Furthermore could you please add a „log action“ action that only…

Hi @Tiago Leite , guess I could figure out the problem: I have no idea why the field type is added in jql search but as far as I could find out it´s no problem within the issue search but the smart value can´t resolve the [Short Text]. Following lookupIssue search worked on my side: "Chat Link" ~ {{issue.Chat Link}} and id…

Hi @Tiago Leite , What kind of type is your custom field? is it text or URL field? Could you maybe share a screenshot of an issue with that field for having a better overview? Best Stefan

Ok. So the request is not directly created via email from existing customer-email nor reported via customer portal by the customer. How/from where is the request created? Could you maybe describe an example with actual data and/or show a screenshot of an example of such a request? Best Stefan

Hi @Tiago Leite for reasons of deeper analyze and overview: could you please provide a screenshot of your automation rule and the special components that contain the jql and/or smart value? Furthermore: could you try to add a "audit log" action to see if the value of the used smart value can be read. And: Did you also try…

Hi @Robert Valentine , for deeper understanding of your problem: Could you please describe in more details/from a use case perspective what the automation rule is trying to solve? Furthetmore a screenshot of the current automation rule would be helpful to get an overview. Is „Status Page Component Status“ a custom field in…

It‘s my pleasure to know I could save your day ;) Pretty happy we got that working 👌🏼

Awesome! You‘re welcome ;)

Hi @Danny Grenzowski _Rewind_ It´s been a while now but I once had to implement this for a customer and I was able to manage with information from following links: https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html…