Comments
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Both tools are catered for different uses. JSM is more for "classic" service management including bugreporting, change requests, incident handling and can even be connected to your infrastructure and devices to connect tickets to devices or servers. JPD ist meant for product development. You can collect, sort, prioritize…
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We are premium cloud customers and I can use JPD without problems.
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We have the same challenge and would also like to have the ability to remove certain statuses from the impact score calculation. We also considered the option of just resetting the calculation but that hinders transparency in hindsight of why we realized the old idea in the first place. Considering the used filter in the…
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We write a comment with the rules and for bigger experiments we link our UX ticket which lives in Trello
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In our setup we use "experiment" as one workflow step. But of course that doesn't work in a more complex context as described by Joris below with multiple possible solutions etc.
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This doesn't answer the original question but you could multiply everything by two to circumvent this problem ;-)
