Dick Community Champion

Hi @Melissa C You're a bit like me, going against the grain, or in this case, the hierarchy of issues types. You need a field on the epics to be set to a certain value depending on their connection to an initiative. If something happens to either epic or initiative, this value should be re-evaluated. What I did was done in…

Hi @Nandhini M , Suspending users is done by the Organisational Admin. This is a different role from your product adminship. Maybe you have both roles, be sure to use the correct page for it: https://admin.atlassian.com and choose your organisation, select Directory, then select Users. Hope this helps you manage your…

Hi @Stefan Stadler , I agree with your reasoning, but the result in the interface looks incomplete (as in there's something missing behind the asterisk. Just my 2cts on why this might have been discontinued by Atlassian Dick

Hi @Aamir.Aslam , welcome to the Atlassian Community! Keeping double (or even triple in your case) administrations should in general be avoided. Often a good configured, shared board can do the trick. Nevertheless, you can use extra Jira resources to get your comments across multiple, specified issues by using Automation.…

Hi @Stefan Stadler , Why are there no groups of people assigned to the Current Assignee and Reporter headings in your list behind the asterisks? You should add people that can be the assignee and reporter. The interface btw looks different with that respect to the 9.12.11 datacenter version I'm working with. (my version…

Hi @Anatolii Starshekov _Wombats Corp_ , Thank you for pointing me in this direction. We're not using Cloud however. So the React version of the labels list macro is not directly applicable to the Velocity-macro's in our datacenter version. There's quite the difference in possible library includes, which make the code a…

Hi @Suzie Perrott Also Kanban boards can have a backlog in Jira. You can check this in the columns section of your board configuration. Newly created issues would end up in the backlog, not visible on your Kanban board. Hope you find this helpful, Dick By voting for helpful posts and marking answers to your question,…

Hi @Stefan Stadler Project roles provide the primary modification possibilities on a ticket. Further restrictions can be added using status transition properties that reside in the workflow. For the latter you can use the current assignee and reporter designations. Hope this helps, Dick

You're welcome @Alexandra Atanasiu Please know that it is possible to check plug-in compatibility prior to updating Jira. Dick

Hi @Grit Stelle , welcome to the Atlassian Community. I never knew you could open issues with one click. I use the character <e> (from edit) to get the modal opened that holds all the data from the selected issue. Thanks for teaching me something new, Dick

Thanks @John DiMaria for doing the big split of your original question. it's greatly appreciated. Dick

Hi @John DiMaria Go for the differentiation in issuetype, not labels. Reasoning: there is hierarchy in going from goals to specified solutions to achieve these goals. This hierarchy should be in the relation between your tickets, it allows for a quick progress view and is thus more helpful to the team. Hope this sets you…

JMWE uses the same smart values as Jira, so I expect it to work for you. I'm not a 100% sure, as I'm not familiar with JMWE though. :) Dick

Hi @John DiMaria I hope you find the time to mark this as an answer and (more importantly, to adjust your original multi-question into 7 separate ones. :) Dick

Hi @İclal Aslan , Yes there is, though with an automation that uses the text entry to find a user by their .displayname Atlassian on smart values with user properties It's better though to have a userpicker custom field instead of the text field to avoid typos in the name. Hope this helps, Dick By voting for helpful posts…

@John DiMaria It is best to separate your questions (hence I was only answering your first), to give folks with a similar question a chance to look-up an answer right from the title of the entry. Could you please be so kind as to help us out helping others by turning this 7-part question into 7 individual questions ?…

Hi @John DiMaria , Welcome to the Atlassian Community! You can use the Plans (used to be called Roadmap) feature in Jira. Plans can swoop-up the tickets of various types from a number of designated projects of your choosing and present them on a time line Gantt chart. Hope this helps providing you with the bigger picture…

Hi @Alexandra Atanasiu It seems that Atlassian has put the calendar into a plugin: https://marketplace.atlassian.com/apps/293/jira-calendar-plugin?tab=overview&hosting=datacenter Hope that this helps, Dick By voting for helpful posts and marking answers to your question, you're helping people with similar questions find a…

If no scripts are running and the status change properties are cleared, I'm a bit lost... It started met thinking outside the box: could we be facing something like a time zone induced offset of a default value here? In other words, is this project different from the other projects in this way (user time zones included)?

Hi @Dilip Reddy Bhoompally Besides what @Mohamed Benziane suggests, it would be beneficial to set the version field to your release name. Best of luck, Dick By voting for helpful posts and marking answers to your question, you're helping people with similar questions find a solution more quickly. Sharing is caring applies…

Hi @Архипов Тихон , Welcome to the Atlassian Community, Have you checked the transition properties of the workflow that is used in your project ? Hope we get to the bottom of this, Dick By voting for helpful posts and marking answers to your question, you're helping people with similar questions find a solution more…

Hi @Alexandrine DHOLLANDE , sure! When you click the bottom left cogwheel to open up the project settings, you get a list that contains the link to Automation. An automation is a string of commands (literally) that is being processed by Jira. It starts off with * Rule Details: where the name and scope of the project reside…

@Alexandrine DHOLLANDE respecified her original question here. Both are best served using a scheduled automation, imho.

Hi @Alexandrine DHOLLANDE This is certainly possible using Jira's automation feature. You would need to make a scheduled trigger automation, that finds the tickets in pending status. Then compare present date with the date created of the ticket and depending on the outcome, do the status change to completed (you can also…

Hi @Dipti Sama , Welcome to the Atlassian Community You need to scrutinize the global permissions in your Jira. You can find them under the Cogwheel - System - Global permissions Often the group any-loggedin-users is used, which is a no-no for most situations. Hope you get your permissions in check this way Dick By voting…

Hi @Dika Tiomara Tip (absolutely no mockery in any sense, meaning or otherwise!) This outage period would be a great time for you to write-up a business case to your supervisor, describing your exact needs. Dare to put the costs of a 99% up-time service next to the loss in value you're experiencing right now. It will show…

Merhaba @Sema YILDIRIM , It could be that your organizational admin forgot to renew the certificate needed for connecting to the Atlassian Domain using single-sign-on. If this is the case, everybody in your organization would have this problem (ask a colleague to log-in to the Atlassian domain to test this). Hope this…

Hi @Lokesh Reddy , A good start to solving this problem would be for you to share the automation you're probably (?) using to send the email. Be sure to also send the right-hand-side of the screen when focusing on key steps. Thanks for sharing the details of your problem a bit more, Dick

Hi @Alexander Bassoukas-Remscheid Welcome to the Atlassian Community. 1. Thing you should consider include: * You're going to loose the field "Epic Name" (it is not available for the user story issuetype) * Child issues of the epic should become sub-tasks under the correct user story 2. Impact on child issues: * The epic…

Thank you @Fazila Ashraf, for giving more guidance to Max. I think we're both curious what the board filter (accessible using the edit filter query link) would look like. @Max Drougge , could you copy that query into this thread, so we can evaluate if there is something in there that could cause the not-displaying of your…