Irina_Bel_Stiltsoft_ Atlassian Partner

Hi @Teresa de Figueiredo , The feature Talk Suggestions from the Talk – Advanced Inline Comments can help with your case. You just need to select the text you suggest to change, click , and enter your suggestion text. The initial content will remain on the page and your suggestion will be displayed on a sidebar. When you…

Hi @Rick Bolden, I can suggest using the Talk Report feature in the Talk - Advanced Inline Comments for Confluence app. You can see all inline comments made on a specific page and/or space and see in it the following data: You can check the status for the comment and then, by pressing the Page column, you find yourself…

Hi @David Ghoussoub , You don't need to pay for external customers in JSM, you only pay for agents (these are your employees in your organizations who reply to tickets.) If your case is to allow external customers to see all the tickets in thу project, it's not possible to implement in JSM, because it's designed as a…

Hi @Nick Turner , This is possible with Customer Case for Jira app . It allows creating a forum for specific organizations limiting users who can access it by email or domain (for example, we have a portal for internal use limited by the stiltsoft.com domain). Each project can have different restrictions. You can also…

Hi @Gui Ávila, If you want to make all the issues visible for the external customers in Jira Cloud, you can set up a public forum with Customer Case for Jira app . You can check how we use the app at Stiltsoft for arranging public forums. We also use this app as the support (private) platform instead of JSM. Your customers…

Hi @Neal London , Another case might be when you want to restrict viewing for specific comments on a page. Native Confluence Inline Comments don't allow to set visibility for inline comments on a page. The Talk - Advanced Inline Comments app can address this case. For example, you can add specific users and/or groups to…

Hi @Jennifer Weber , Once you disable Comments permissions on a space level, users aren't able to leave both inline and page comments within this space. However, a workaround might be found in the Talk - Advanced Inline Comments for Confluence app. You can set up Talk Inline Comments Restrictions on a space level and add…

Hi @Jan , I see that our Talk - Advanced Inline Comments app can help you to monitor inline comments from any space or page. Use the Talk Report feature for that purpose and see the following data in it: * Name of a page where an inline comment/suggestion was created * Link to an inline comment/suggestion * Initial…

Hi @Chris Mitchell , Your question is water under the bridge, but as an alternative to Confluence inline comments, you can try our Talk - Advanced Inline Comments for Confluence app. It levels up your inline comments in Confluence: * add and answer comments in edit mode * restrict viewing for inline comments for specific…

Hi @Robin Stemmers and @Jorge Antonetti All external customers are not counted towards your Jira license. In JSM you pay only for agents, but it still can be quite expensive. As an alternative, you can try the Customer Case for Jira app. Plus, you can not only create a helpdesk with the app (a private forum) but also a…

Hi @Charlie Rivers-Bland As an alternative to JSM, you can try the Customer Case for Jira app. It also allows creating a forum for specific organizations limiting users who can access it by email or domain (for example, we have a portal for internal use limited by the stiltsoft.com domain). Each project can have different…

Hi @Wendy M , Just for the note, the Customer Case for Jira app also allows creating a forum for specific organizations limiting users who can access it by email or domain (for example, we have a portal for internal use limited by the stiltsoft.com domain). Each project can have different restrictions. A forum also can be…

Hi @Theis Joergensen , The Customer Case for Jira app also allows creating a forum for specific organizations limiting users who can access it by email or domain. Each project can have different restrictions. A forum also can be public (when all external customers can see the list of all issues) and a private one (when…

Hi @Javier Carrasco , For a customer in Jira Service Management to be able to view a ticket in the customer portal, they need to have permission and for that, they need to be the reporter, participant, or part of an organization, as @Tansu Akdeniz has mentioned. It's not that convenient when you want every customer of your…

Hi @Alejandra González As an alternative for creating public forums, you can use Customer Case - Jira Support & Feedback app. At Stiltsoft we use it as a feedback portal for our external clients where they can submit their issues or ideas. It's visible for everybody, but you can restrict it to specific emails or domains.…

Hi @Greg Myers , If you want to make all the issues visible for the external customers in Jira Cloud, you can set up a public forum with Customer Case for Jira app . You can check how we use the app at Stiltsoft for arranging public forums. We also use this app as the support (private) platform instead of JSM. Your…

Hi @Stan Ry , In Stilsoft, we collect customers' feedback with our Customer Case for Jira app(far less expensive than Jira Service Management and without sites, users, and agents limit). You create a portal for your external clients to submit their issues or ideas. It can be public (visible for everybody), private…

Hi @Matthaeus Ranigler , I'm Irina, a new PM of the Customer Case for Jira app. Yes, you're right, our app only provides one forum per project, but you can create as many forums as you want in total. As a workaround for your case, to cut down the number of forums, you can create 1 support forum for internal and external…

Hi @Bhavil Thukral, In Stilsoft, we collect customers' feedback with our Customer Case for Jira app(far less expensive than Jira Service Management and without sites, users, and agents limit). You create a portal for your external clients to submit their issues or ideas. It can be public (visible for everybody), private…

Jira SM had a free option for monthly subscriptions up to 3 agents. However, you can grant browse and comment permissions on projects to Jira Software users without incurring any licensing cost. Reach out to Atlassian for a free instance of Jira Service Management associated with your existing instance if you have more…

Hi @Julia Grogan As an alternative (far less expensive and without sites, users, and agents limit) you can start a free trial of the Customer Case for Jira app. It is also a portal for your external clients where they can submit their issues or ideas. It can be public (visible for everybody), private (restricted for…

Hi @Ben , As an alternative (far less expensive and without sites, users, and agents limit) you can start a free trial of the Customer Case for Jira app. It is also a portal for your external clients where they can submit their issues or ideas. It can be public (visible for everybody), private (restricted for specific…

You can grant browse and comment permissions to Jira software users without incurring any licensing cost. It is only when you make them an agent and allow them to be assigned issues and transition issues where a license cost is incurred. 

Also, it might be helpful: you can grant browse and comment permissions to Jira software users without incurring any licensing cost. It is only when you make them an agent and allow them to be assigned issues and transition issues where a license cost is incurred. 

Hi @George Rallis , As an alternative (far less expensive and without sites, users, and agents limit) you can start a free trial of the Customer Case for Jira app. It is also a portal for your external clients where they can submit their issues or ideas. It can be public (visible for everybody), private (restricted for…

Hi @partha.sarker , @Fabio Patané As an alternative (far less expensive and without sites, users, and agents limit) you can start a free trial of the Customer Case for Jira app. It is also a portal for your external clients where they can submit their issues or ideas. It can be public (visible for everybody), private…

Hi @Michael Harris , It seems like Talk - Advanced Inline Comments has a feature to address your case. The app has the capability to set visibility restrictions for the comments on a space level or/and for the specific comment thread. Say, you want to restrict viewing just for yourself and make personal notes on a page.…

Hi @Jacob Moffatt I would advise you the app that can make your experience in Confluence editor less painful. It's Inplace Editor for Confluence. The app is convenient for editing long documents since it provides sectional editing that is defined by headings. See the example below. I hope that it partly helps.

@TelemaxX Cloud Support You're welcome:) Definitely, Cloud has certain disadvantages:(

Hi @Stephen Kairys , Regarding your first question: Our team's app, Talk - Advanced Inline Comments for Confluence, can help you to view all the comments on a page. You can navigate between them, or hide the comments bar when it's unnecessary. Also, the feature of our app, that might help with the second question, is the…