Irina_Bel_Stiltsoft_ Atlassian Partner

Hi @Sigismondo Freud , It seems like we have a perfect solution for you: * You create a Customer Case app's support forum from your Jira Cloud project where your developers reported bugs. * Provide the link to the forum on your sources and let customer submit their requests there. * Once they submit their requests. They go…

Hi @Clemens Rätze , As a workaround for your situation, when you can't let users that are not customers yet, you can: Create a portal via Customer Case app for Jira Cloud from this project, set up forum email to it, and leave this email as a source of communication for not registered customers and then, when they become…

Hi @Mark Toledo , Additionally, you can set up multiple forums for your customers or team members via Customer Case app for Jira Cloud: * Create a forum for any type of Jira project even to Jira Service Management. It's another way, for example, for team members that don't have JSM's Agent licenses to submit ideas to a JSM…

Hi @Teejay , Additionally, you can set up multiple forums for your internal team or customers via Customer Case app for Jira Cloud: * Create a forum for any type of Jira project even to Jira Service Management. It's another way, for example, for team members that don't have JSM's Agent licenses to submit ideas to a JSM…

You can grant browse and comment permissions on projects to Jira Software users without incurring any licensing cost. In this case such team members: * Cannot own issues in JSM projects they can only browse and make internal comments * Don’t have access to the service project interface (queues, reports, and SLAs) and can’t…

Hi @Amira Badran , Could you please share the requirements for the Dark Team campaign that is coming soon? We would love to participate❤️.

Hi @Lawrance Huang If you need to set notifications to any content on Confluence pages, you can try our Handy Reminder. It’s a part of the Handy Macros for Confluence app. Handy Reminder is a tool for setting reminders by custom criteria. You can decide what users or user groups should get notifications, how often and when…

Hi @Emi Teshima , Talk - Advanced Inline Comments for Confluence app has a feature called Talk Report. It helps to see all inline comments made on a specific page and/or space and see in it the following data: As you see, you can find all the mentions made in a specific comment in the Mentions column. It's really…

Hi @Kevin Gérard , As an option, I would advise trying the Customer Case for Jira and creating a public portal for collecting feedback from customers (or from employees) for Jira Product Discovery project. Every idea created on the portal goes automatically into it. You can also create a private feedback portal with email…

Hi @Mauro Sousa I would advise trying the Customer Case for Jira and create a public portal for collecting feedback from customers (or from employees) for Jira Product Discovery project. Every idea created on the portal goes automatically into it. You can also create a private portal with email domain or specific email…

@Ben Scott Sorry for this delayed response. Yes, you can create a forum and map it to the JPD project, and ideas will be automatically pushed to it. 

Hi @marcwidmer , With the Talk - Advanced Inline Comments for Confluence app, you can pick the color for a comment with this functionality. But it's not only this feature that the app is capable of.

Hi @amasik , I would like to share the experience of our users that perceive Talk - Advanced Inline Comments as tasks. When they mention somebody in the comments (it can be multiple team members), that means this task is assigned to these employees. Every user can build Talk Report, then overview 'tasks' that are…

Hi @Suresh Venkat You can add Talk - Advanced Inline Comments for Confluence on included pages and on the Excerpt Include macro as well. But it's not only these features that the app is capable of.

Hi @Guy Tadmor The Talk - Advanced Inline Comments for Confluence app can help you with your case. Once you start using Talk as inline comments, you can collect them from different spaces and pages with the Talk Report. It automatically provides the following information: A good practice is to use this app with the Table…

Hi @Maggie Norby Adams , Can we still be added to the favorite apps for ITSM category with our demo?

@Maggie Norby Adams Hi, Maggy! Could you please let me know whether we still can be eligible for the ITSM category in the Apptoberfest? If so, could you please add us to the roundup list?

I'm happy to be helpful:) 

Hi @Kara Nadarajah, Regarding your first question. You can only share tickets within one Organization. If you want a portal where a ticket is visible to everyone entering it, you can use the Customer Case for Jira app. You can create forums for your existing Jira projects of any type. All the tickets in these forums will…

Hi @Olivera Todorovska , The “Share with” field in the form when a customer is creating a ticket has the functionality to share with the Organization only. If you want a portal where a ticket is visible to everyone entering it, you can use the Customer Case for Jira app. You can create forums for your existing Jira…

Hi @Johan Lotter , Your case can be addressed with the Customer Case for Jira app. You can create forums for your existing Jira projects other than JSM. All the tickets in these forums will be automatically visible on the relevant forum. A forum can be public (visible to everybody), private (restricted for specific email…

Hi @Mark Burgess , Your case can be addressed with the Customer Case for Jira app. You can create forums for your existing Jira projects other than JSM. All the tickets in these forums will be automatically visible on the relevant forum. A forum can be public (visible to everybody), private (restricted for specific email…

Initially, you need to find a way to restrict access to the relevant Jira project to certain team members. I found docs on that and the answer in the community that might be helpful. Then, you can create a forum for this project, that is restricted for certain users, with the help of the Customer Case for Jira app. In your…

Hi @Parker Lovelace If you need the functionality of a public forum where all the tickets are visible to everybody, you can check Customer Case for Jira app. It is a portal for your external clients where they can submit their issues or ideas and vote for them. It can be public (visible to everybody), private (restricted…

Hi @Ken Young If you need the functionality of a public forum where all the tickets are visible to everybody, you can check Customer Case for Jira app. It is a portal for your external clients where they can submit their issues or ideas and vote for them. It can be public (visible to everybody), private (restricted for…

I have an idea for you. The Customer Case for Jira app meets your case since it's the app for creating forums. In your case, it's reasonable to create a public forum to let all your customers or team members create a feature request. A forum is mapped to the relevant project in Jira. All the tickets created via the forum…

As an alternative in Jira, you can use the Customer Case for Jira app to create a public forum for your Jira project and apply domain restrictions settings to lock it down only to your team. In this case, all the tickets on the portal will be visible to all team members and they also vote for them. It seems to me that the…

You can create a public forum that is mapped to a relevant Jira project with the Customer Case for Jira app. Also, you can make it a private one by restricting it to specific email domains and emails. Your customers and team members will be able to add votes for feature requests to make it easier for product people to…

I can help you with your case by means of Customer Case for Jira app. The app provides a forum functionality for your Jira projects. A forum can be public (visible to everybody), private (restricted for specific email addresses or domains), or a support one, just as Jira Service Management (private communication with a…

JSM is meant to be a customer support tool, which means tickets submitted on the portal are visible to the person that submitted them and your team. Also, a person can see tickets of other colleagues if they're included in Organizations. If you need the functionality of a public forum where all the tickets are visible to…