Amanda Barber Community Champion

Hi @Kythera - reminder for today's post! 

I was a Junior in High School! I think I had a part-time job at a shoe store in the children's department, my first long relationship, my drivers license and a car, freedom, and mostly time with friends!

Great topic, @Dave LIAO - I often enjoy classical versions of popular music like the Bridgerton soundtrack. When possible, I also enjoy podcasts - only works if I won't accidentally type the words I'm listening to!

Ok, you'll want to raise a ticket then: https://support.atlassian.com/contact/#/

Can you also confirm the default workspace is correct? You can go to https://www.loom.com/settings/account to check on your default workspace!

Hi @Cecilia! Are you seeing any error messages? Are you using the Chrome app or PC/Mac app? 

Hello, @Elisabeth Gustafson - you can learn more about custom video size recordings here: https://support.atlassian.com/loom/docs/record-a-custom-size-video/

Hi, @Peter Feldman - navigate here: https://www.loom.com/settings/account and scroll down to Default Workspace. (You can also get her by clicking the Loom app > More > Settings > Preferences > Edit Account.)

Hi, @Gerard Kinneen - can you also confirm that you're logged into the same account in the app vs the Chrome extension?

Hmm, ok! I requested assistance on your behalf. A support engineer should respond on this thread within 2 days.

Hi, @Michael Burns - this sounds so frustrating! Without logging in, you can still get in touch with Atlassian support here: https://support.atlassian.com/contact/

Hi, @Peter Feldman! Did you download the Chrome App or Mac app? I saw a similar issue regarding the account you're signed in as here. You can also get in touch with the support team here: https://support.atlassian.com/loom/ 

@Lynelle Underwood - Are you using the Loom desktop app? This won't appear on the Chrome version. 

Hi, @Lynelle Underwood - you can adjust your size before recording following the steps here: https://support.atlassian.com/loom/docs/record-a-custom-size-video/

Thank you, @Anwesha Pan 

This is a great topic and I'm looking forward to the responses. I've been tinkering with Goals/Projects to keep track of my own items, but am really hoping to roll them out within my company this year. (Heck, I'd just love for us all to have some concrete goals - period!) You've raised some really great questions about how…

Hahaha, good question, @Tomislav Tobijas! Wow, that's an amazing number of donations!! Thank you for saving lives!!

* I regularly donate blood at Versiti 🩸 * I volunteer for the United Way's Techquity program which provides computers to people who qualify 💻 * I volunteer as an Atlassian Community Champion for Milwaukee events 🧀 * I fundraise and walk for the Alzheimer's Association 💜 * I'm a Girl Scouts leader 💪 * I also spend a lot of…

Oh my gosh, @Kythera - apologies for missing this in the shuffle of the new year. Thank you for taking 1/30!!

My first instrument was violin in Kindergarten. Then, we all learned to play recorder in 5th grade. I played the clarinet from 6th grade through high school. I don't play anything now, but I've passed the torch to my children who are avid instrument collectors. We have a fancy keyboard, a drum kit, 2 electric guitars, 2…

On the mac app, you select each option individually - there is no "camera and record" option. I see that you posted a screenshot above of a phone app - I'm not sure how those settings work.

Okay, so it sounds like your settings may be correct. Does the bubble appear on the screen before you start recording?

Hi, @Ted Dubaniewicz - I think you may need to connect with support as I'm not seeing anything in the user guides aside from this one: https://support.atlassian.com/loom/kb/seeing-a-low-on-disk-space-or-cannot-start-recording-error/ You can contact support here: https://support.atlassian.com/loom/ or by visiting your Loom…

Wow, what a phenomenal group of community contributors! 

Hi, @Nicole Hoover - sorry to hear this is happening. Have you tried following the steps on this page to check your settings yet? https://support.atlassian.com/loom/kb/troubleshoot-microphone-issues-in-your-chrome-extension-recording/ Do you also have the mac app? Just wondering if that is also having the same issue? To…

I'm really loving the ability to search in Confluence or use Rovo to find updates across multiple apps!

Hi, @victoria maria oharra - it looks to me that your settings are correct. You'll select what [1] you want to share and then you can turn your camera [2] on or off (in your scribe, it shows as on), and then finally you can select if you want your audio [3] on/off and which audio input to use.

When starting a recording, you can select what to share. If you select Specific Window, you can select your Microsoft Word document to share. 

I'm assuming you've already paid for an annual subscription for her account. You'll want to connect with billing support at https://support.atlassian.com/loom/