miikhy Expert

Hey! Still me, live from Summit! Have you tried using your own context instead of atl.* and include them in your Velocity templates with the resource manager? Never had issues with that! Let me know :) Cheers

I'm definitely fan of Final Fantasy VII. Have quite a collection of various items about the game, from guides to playing cards including game discs in every console zone (NTSC, JPN...) and OSTs.. I've spent so many hours on that game and waiting for the remake version announced in 2015 is an every day struggle! As per the…

Unfortunately, it did not really help, I'll try and get help from peers :) Cheers

Hi Yelian, Welcome on Community. Please have a look at suggestions here: https://community.atlassian.com/t5/Confluence-questions/Problem-with-Preview-plugin/qaq-p/653334 Seems pretty similar, depending if you get the font log as well, you can also try to clear the plugin cache or make sure you're not using openjdk :) Cheers

Hi Alec! Welcome on Community! Have you checked the logs for more details maybe? Also, have you backed up and restored your server.xml, most of the time during upgrades it's overwritten and you can loose proxy settings for instance which usually lead to gadget errors. Let us know! Cheers

Hi Scott, I can confirm PostgreSQL is a supported database which means that Atlassian will provide support at the application level when there's an issue with database. That being said, Atlassian is not PostgreSQL which means technical debug and troubleshooting for specific context might not be available or could take some…

Hey Juris, I've found a community-based language pack here: https://translations.atlassian.com/dashboard/dashboard?lang=lv_LV It's in progress which means not all is translated but you can certainly be part of those improving the pack! You can try it and see if it would help! No official support as of now but it's a…

Have you tried using context, not global context? I can't use the SDK now to check atl.general but never had problems with specific ones! Have you also made sure to refresh your localhost:2990/jira page with no cache (shift + refresh)? New javascript resources are always lagging on my laptop for instance and I've been very…

Hi Sergio, The modules seems OK, that being said the logs you shared are GC (Garbage Collector) logs. Could you please check if you have /var/atlassian/application-data/jira/log/atlassian-jira.log That would definitely be more related with that kind of issue. Thanks!

This is great news! As per the dev environment, it's a very good idea. I would definitely recommend not to clone machines though due to unique IDs like Server ID. That being said it could work but debugging might be harder than just restoring Jira from your production backup. Full documentation for migration is…

In that case you might need to get a proof of purchase and contact Atlassian sales to request a transfer from one account to another. The easiest way would clearly be to gain access back to the email account associated with the MyAtlassian account just a few hours to get access again and add contacts but if you can't,…

In my plugins I have the following: <resource type="download" name="filename.js" location="/js/filename.js"/> <context>myContext</context> And the path is src/main/resources/js/filename.js Could you try with the leading "/" ? Also, inputing an alert is not a good idea to test as the resource can be loaded before page…

Hi Emil, It seems like it's related to a conflict with a third party addon. Can you try Safe Mode from the UPM and disable/re-enable addons one by one to identify the culpit? Have you backed up all of your addons from previous install? Thanks Cheers

Hi Raphaël, Have you tried using atl.general? :) (mispelled in your example). Cheers

Hey there! I've requested some guidance from Atlassian on that question as it's a contractual/sales question. Hope to get some attention pretty soon! In the meantime, have you tried installing with a trial and replacing this trial with your expired license? Cheers

Hi there, If you look at the scheme for the updateUser endpoint (request scheme) there is no mention of the active flag, which explains why you can't use it. As of now, deactivating a user through the API is not yet possible, it's tracked here: https://jira.atlassian.com/browse/JRASERVER-44801 My suggestion would be to…

Hola Sergio! Welcome on Community. The best place to troubleshoot that would be your logs. Could you try re-uploading the obr file and check your atlassian-jira.log file for more details? It can take quite a while for JSD to get installed depending on your instance's size. If you can find why, could you share your logs…

Hi again, Have you tried using the username instead of email? That's the way I've done import and never had issues! As per the story points, again, if you're admin the field should show in the suggestions when you start typing! Cheers

Hi Tony! Welcome on Community. I can confirm you can upgrade to any new version from 7.0+ directly. You can definitely skip versions! If you're using the installer to upgrade, it will also automatically backup your home directory (and prompt for install directory backup). No known issue as far as I know! That being said…

Hi Anthony, Welcome on Community! I would definitely not recommend using SQL as the AO schema used by Structure can change at any time without notice. Understanding the storage model is also complex due to the inner complexity of structure. Why wouldn't you use a JQL query to retrieve the elements and get their IDs through…

Hi Jose, Welcome on Community! Is it possible that you're not admin of your Jira instance? If so, it's "expected": custom fields (non native) can't be imported by users. If you're an admin, this should not be the case though.. Can you please let us know? Cheers

Hey Wolfgang, You can hover your mouse on tope of the edit button and right click "Copy Link Address" which will give you something like: https://<host_name_here>/pages/editpage.action?pageId=XXXXXXXX With that link, the page will be in edit mode once opened. Hope this helps! Cheers

Hi Anderson, Your certificate is working well here, the error message is just there because the Certification Authority is not recognized as legit by your browser (probably using a self-signed certificate). You can prevent this error by buying an SSL certificate from a trusted authority or by having an internal network…

Hi Alice, Seems like one of the custom fields you're retrieving for the email is returning a null value. You should make sure values are != null before sending the email :) Hope this helps! Cheers

Thanks @Dominic Price, much appreciated and clearly the kind of approach I was looking for!

Hi, The logs you posted seems to be OK. Have you tried the manual install with a different name that "JIRA"? such as service.bat install JIRA2 That should help? I've just figured you used the default name which might conflict with second service... Could you also upload the logs (full version) somewhere wo that we could…

Another cool Story! Yay

Hi Deney, Could you have a look at/share the catalina.out and atlassian-jira.log ? That should give more details :( to be honest I’m running out of ideas, that could give more perspectives! Thanks

Hey there! Have you tried the above suggestion from @Nadir MEZIANI about the KB?(manual service install: https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-as-a-windows-service-802593173.html?_ga=2.207247379.125991066.1532994752-1581768906.1525278748) I imagine that two services might be in…

Great call for questions, on a topic I'm very interested about! Mine would be: As an Agile practitioner and influencer, how do you feel about SAFe? I've worked with some large companies here in Canada (banks, insurance companies etc..) and SAFe is a real topic where Agilists never share much more than a "feeling" that's…