Manoj Kumar Gangwar

Hi @Terry Busken , It could happen due to many reasons: 1- Check your access, You should have admin access to the particular board and project as well. 2- Check the project permissions. 3- If Sprint has issues from a different project then you should have admin access on other projects as well. You can use the JQL like-…

in Close and Start Sprint option inactive. Comment by Manoj Kumar Gangwar June 2023

Hi @Preeti Nair Can you try the below Input? "29/10/22 21:40 PM;admin;Import Comment;;;"

in Author/Commentor of comment incorrectly imported using External System Import of JSM issue Comment by Manoj Kumar Gangwar June 2023

Haven’t been on a business trip

in Miscellaneous Monday - Business Travel Comment by Manoj Kumar Gangwar June 2023

Awesome Lyrics

in Miscellaneous Monday – Your Life's Theme Song? 🎵🎤🎸🎧 Comment by Manoj Kumar Gangwar June 2023

so cute

in Welcome... and pet pictures! 🐈‍⬛ 🦜🐕 🐁 Comment by Manoj Kumar Gangwar June 2023

Captain Jack Sparrow

in Friday Fun: What can you watch again, & again, & again? Comment by Manoj Kumar Gangwar June 2023

Happy Thursday everyone!!

in Throwback Thursday: What is a favorite commercial from the past? #TBT Comment by Manoj Kumar Gangwar June 2023

Hi @Jason Liu , You can apply the Condition(Does not allow the action unless all subtasks have resolution Done) on each workflow If you have a separate workflow for a separate issue type.

in Jira workflow post function linked transition problem. Comment by Manoj Kumar Gangwar June 2023

Hi @Meena Pitchiah , I think it's not possible.

in Is it possible to fields to Jira Child Issues list (in addition to default fields)? Comment by Manoj Kumar Gangwar June 2023

Hi @Ayberk Göçer , Please refer to the below link. https://confluence.atlassian.com/jirakb/text-formatting-in-the-customer-portal-1167733899.html

in Customer portal configuration Comment by Manoj Kumar Gangwar June 2023

Hi @RUBY BAHL , Do you have the plugin installed Gannt Cloud on your Jira? Also, The new Roadmap feature for jira Software Cloud, can replace a GANTT view from many aspects.

in Gannt Chart not visible Comment by Manoj Kumar Gangwar June 2023

Hi @Amruta Abhyankar , If the parent goes into a sprint and, because the sub-tasks are part of it, they go with it.

in Moving story to another sprint related Comment by Manoj Kumar Gangwar June 2023

Yes

in Unable to add a service desk user to "request participants" field in a ticket Comment by Manoj Kumar Gangwar June 2023

Hi @Kevin Nguyen , Can you check if the user is added to the service desk group under user management?

in Unable to add a service desk user to "request participants" field in a ticket Comment by Manoj Kumar Gangwar June 2023

Hi @Samhita , Yes it is. we recently moving from Remedy to Jira. https://www.atlassian.com/software/jira/service-management/comparison/jira-service-management-vs-bmc

in How much user friendly Jira is as compared to Remedy! Comment by Manoj Kumar Gangwar June 2023

Hi @Pasan , Can you check if your project is linked with any BigPicture program and the date is syncing from BP to Jira?

in Can't set start and end date, field switch automatically on old date Comment by Manoj Kumar Gangwar June 2023

Can you try to use the Branch rule/related issue > Stories(other issues in epic) ?

in Automation copy from parent issue does not work Comment by Manoj Kumar Gangwar June 2023

@Arvin Zatulovsky , If your issue is resolved then please accept the answer do it will help others.

in Changing the Issue status to done automatically Comment by Manoj Kumar Gangwar June 2023

Hi @Arvin Zatulovsky , There are two options available to achieve this. 1- Automation Rule- 2- Post Function- Go to your workflow>>edit the workflow>>add the post function on the Issue creation Transition

in Changing the Issue status to done automatically Comment by Manoj Kumar Gangwar June 2023

Hi @Christian Völker , Click on the edit issue fields>>then after adding the fields>>click on three dots>>select copy data from parent issue.

in Automation copy from parent issue does not work Comment by Manoj Kumar Gangwar June 2023

Hi @Zeeshan Ahmed Khan It looks like this is not currently possible in cloud. Please check out this request here (and vote smile ): https://jira.atlassian.com/browse/JSD-2488

in Is it possible to hide the search feature in the support portal landing page ? Comment by Manoj Kumar Gangwar June 2023

Hi @Iqbal Patel , Please refer to the below link. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

in Unable to create ticket through email Comment by Manoj Kumar Gangwar June 2023

Can you check your workflow and check if there is any workflow transition condition applied or not?

in Automation Comment by Manoj Kumar Gangwar June 2023

Hi @Lakshmi Priya , Just add "Story Point" & Estimate fields to your configured Create Screen. and then try again. Also, If you are using the User Importer, located in.... * Filters > Advanced Issue Search * Options (3-dots icon) > Import Issues from CSV ...? If yes, these fields aren't available via this Import Tool -…

in In Bulk JIRA upload , how do we add Story points and estimate from an excel sheet Comment by Manoj Kumar Gangwar June 2023

Hi @Colleen Gotling , Yes, you should be able to configure your groups so you can be an admin only in Jira and not confluence. Example: This user is a Jira administrator, but not an admin for confluence This user is a confluence admin, but no a Jira admin You can find more information here:…

in Admin for Confluence but NOT for Jira Comment by Manoj Kumar Gangwar June 2023

Hi @Hans Baas , Is it a Team managed project or Company managed? Team managed- https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/ Company managed- https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/

in Can't find 'Issue layout' Comment by Manoj Kumar Gangwar June 2023

Hi @Porush Verma , If you have script runner then you can try below JQL- Go to issue navigator and search for those bugs. issue in linkedIssues(issueKey,linkType)

in How to get the list of bugs linked to a particular story Comment by Manoj Kumar Gangwar June 2023

Hi @Parveen Vats , The behavior you are describing with Bulk operations no longer clearing the sprint field is a Bug we are tracking here: * https://jira.atlassian.com/browse/JSWCLOUD-17215 Make sure to add yourself as a watcher if you would like to receive updates on the bugs status. Currently removing an issue from a…

in How to remove old closed sprint from current sprint issue ? Comment by Manoj Kumar Gangwar June 2023

Hi @Matthew Berzinskas , Please refer to the below link. https://confluence.atlassian.com/jirakb/unable-to-create-a-ticket-via-customer-portal-with-the-default-assignee-does-not-have-assignable-permission-or-unassigned-issues-are-turned-off-error-message-1189507485.html

in User is unable to create an issue in a Team Managed Service Project Comment by Manoj Kumar Gangwar June 2023

Please refer to this> https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/

in labels and guest access Comment by Manoj Kumar Gangwar June 2023

Manoj Kumar Gangwar Community Champion

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